Chris Chatterton's Location
Greater Sydney Area, Australia, Australia
Chris Chatterton's Contact Details
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Chris Chatterton phone numbers
About Chris Chatterton
I love helping organisations breakthrough their digital challenges and realise their online potential. My years of experience has shown me how to create deep and profitable digital relationships and how to leverage the small moments online to drive digital advocacy. I've been coding since I was 14 years old (dBase IV certified in 1988) and worked across a variety of roles. My experiences extend from business analysis, through project management, UX design and development. I started building websites and more specifically, WordPress websites in 2007 and have never looked back. In 2016 I bought the WordPress Digital Agency I was working in, and in 2018 we merged with AlphaSys. As the Head of Digital at AlphaSys I get work with amazing people, organisations and systems. WordPress + Salesforce = unlimited potential. I can't wait to see with the future brings.
Chris Chatterton Work Experience Details
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Digital Capability Group DirectorAlphasys Sep 2024 - PresentSydney, Nsw, Au -
Director Of Delivery ServicesAlphasys Mar 2023 - Nov 2024Sydney, Nsw, Au
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Principal ConsultantAlphasys Jan 2022 - Mar 2023Sydney, Nsw, Au
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Head Of ServicesAlphasys Dec 2020 - Jan 2022Sydney, Nsw, Au
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Head Of DigitalAlphasys Jun 2018 - Dec 2020Sydney, Nsw, Au
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Weekend Web Warrior / Digital ActivistTechn Pty Ltd Aug 2007 - PresentSydney, AuTECHN is my passion; it is what I do when I am not working. Established in 2007 as a startup to provide digital and IT services to small business, TECHN has grown, morphed and evolved over the years holding firm to its core values and intent -- TECHN is a verb, and to TECHN is to discover and share the wealth that is the web. -
Ceo / Managing DirectorBey9 Pty Ltd Jun 2018 - Mar 2021Hosting and infrastructure for for-purposes organisations. Our hosting is a bit different to what you’ve probably come across elsewhere – we offer a fully managed hosting solution, including uptime monitoring. To maximise performance and security sites are hosted on state-of-the-art physical servers running CentOS, CloudLinux and LiteSpeed which are located here in Sydney, not cloud-based overseas virtual machines.
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Ceo / Managing DirectorBey9 Pty Ltd Mar 2016 - Jul 2018Trading as Brown Box, we are a leading provide of premium web solutions for Not-for-profits and commercial organisations. We are specialist in lead generations and fundraising. We are experts at mobile web design and development; and integration with third-party services and APIs, like SalesForce, MailChimp, Facebook and PAYDOCK.
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Ceo / Managing DirectorBrown Box Mar 2016 - Jul 2018Seven Hills, Nsw, AuBrown Box is a leading provide of premium web solutions for Not-for-profits and commercial organisations. We are specialist in lead generations and fundraising. We are experts at mobile web design and development; and integration with third-party services and APIs, like SalesForce, MailChimp, Facebook and PAYDOCK. -
General ManagerBrown Box Jul 2015 - Mar 2016Seven Hills, Nsw, AuI am accountable for the development and delivery of tactical and strategic solutions that improve business performance and increase profitability. I am responsible for the management of human resources and all operation processes.
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Head Of Sales And ServiceBrown Box Jan 2015 - Jun 2015Seven Hills, Nsw, AuBrown Box is a leading digital relationship and web development agency. I am accountable for:* Operations Management* Customer Support* Project Services* Web development* Sales processes and outcomesBrown Box provides a wide range of services to facilitate a strong strategic outcome. With proven expertise across many disciplines you can be sure our advice as well as our execution do not fail to provide a high-value return.Services Include:* Digital Strategy* Web Development* Email Marketing* Social Media Management* Strategic Campaign Development* eCommerce Solutions* Search Engine Rankings Growth* Front-end and UX Design* Payment Gateway Implementation* CRM/Services Integration* Service/Process Reviews* Reporting Services* Site and Services Hosting
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Head Of Customer And Project ServicesBrown Box Jul 2013 - Dec 2014Seven Hills, Nsw, AuBrown Box is a leading digital relationship and web development agency. I am accountable for:* Operations Management* Customer Support* Project Services* Web developmentBrown Box provides a wide range of services to facilitate a strong strategic outcome. With proven expertise across many disciplines you can be sure our advice as well as our execution do not fail to provide a high-value return.Services Include:* Digital Strategy* Web Development* Email Marketing* Social Media Management* Strategic Campaign Development* eCommerce Solutions* Search Engine Rankings Growth* Front-end and UX Design* Payment Gateway Implementation* CRM/Services Integration* Service/Process Reviews* Reporting Services* Site and Services Hosting
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Developer / Customer Support & Relationship ManagerBrown Box May 2013 - Jul 2013Seven Hills, Nsw, Au• XHTML, CSS, Wordpress and PHP development;• Management of the Brown Box customer service and support functions;• Web strategy development;• Managing Brown Box Production processes and Project transition to Production;
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Php Wordpress DeveloperBrown Box Mar 2013 - May 2013Seven Hills, Nsw, Au3 month contract role, supporting the awesome team at Brown Box. Mainly WordPress/PHP with some CSS web development and client support/ticket management. Development and maintenance of both responsive and mobile web solutions.
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PartnerMadeskateboards May 2011 - Jul 2015Sydney, AuMadeskateboards is an online skateboarding shop with it's warehouse based on the Central Coast NSW, Australia. I am responsible for: * Web & Technology Services; * Marketing * Business Intelligence * Service Management * Graphic Design; and * Process Optimisation. While primarily operating on-line, key products are also sold at markets, road-shows and skating events; these events help to promote the Web store. Made Skateboard re-sells proven product lines imported/acquired locally and over-seas.Focusing on Australian Made, Madeskateboards is currently re-engineering itself for 2013. Relaunching in the coming months, Madeskateboards will provide custom top-end combination completes to the Australian Market. This shift is intended to target niche markets that are looking for high-quality unique products. The eBay store will be expanded to offer out-dated and sale items. -
General ManagerBurning Log Nov 2011 - Mar 2012Plan, direct and coordinate financial control, food and beverage services, customer services, maintenance, staff development, sales, marketing and entertainment.Allocate tasks and priorities, coordinate resources, develop business plans and marketing strategies.Control expenditure and grow business value.Ensure government health, occupational safety and licensing regulations are met and maintained.Publicise and promote the business through public relations activities in the local business community.Maintain records on employees, equipment and inventories.Develop, implement and maintain policies, objectives, and planning.Develop and implement projects and programs to meet business plan requirements.Determine staffing numbers, skills and needs to meet the organisation's objectives.Set Key Performance Measures and conduct regular performance appraisals with individual employees. Reward and Recognise talent and achievement. Provide counselling for under performance.
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Practice Lead, People Strategy And MetricsWestpac May 2010 - Sep 2010Sydney, Nsw, AuTransform the RBB PSM reporting services with particular focus on:a) Data quality; andb) User experience; andc) Insight; andd) Process efficiency.Lead the RBB PSM (People Strategy and Metrics) resources to:a) Provide data and support services as required; andb) Manage the RBB PSMs report services portfolio; andc) Deliver value through change and capability development. Manage RBBs people strategy processes including:a) Staff Perspective Survey; andb) Business Strategy Review; andc) Workforce Planning.Manage RBBs HR technology needs.Provide expert advice regarding business process and business intelligence practices.Introduction of ‘self-serve’ data portals. Creation of RBB PSM Sharepoint site for distribution of content, collection of feedback, communication and more. Establishment of the RBB People Metrics strategy and associated change agenda. Reduction in manual effort required to support regular reporting. Expansion of RBB PSM services to include RBB Projects & Support, RBB Contact Centres and RBB Commercial and Agri – Previously only RBB Retail and Regional. Successful delivery of RBB SPS 2010. Reengineering and automation of the RBB Case Management data processes.Saving of approx $15k through reengineering of data supply processes to support the Local Heroes Reward Programme. Supported multiple projects including: RBB HR Productivity, State of the runway and CSC Transformation. -
Senior ConsultantWestpac Aug 2009 - May 2010Sydney, Nsw, AuImplement strategies to reduce operational expense and improve service efficiency.Deliver projects that improve service process maturity.Provide expert advice regarding service management practices.Delivery of Group Service Intelligence Strategy.Reengineered the service management Job family framework to align with ITIL v3.Reengineered the group technology approach to Service Level Management, Event Management and Configuration Management to align with ITIL v3.
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Principal Business AnalystWestpac Oct 2007 - Aug 2009Sydney, Nsw, AuNominated for Director role within the IIBA (international Institute of Business Analysis) Australian Chapter. Planned, coordinated and facilitated Westpac’s quarterly Business Analysis Forum.Delivered an improved community strategy, expanding known BA connections from approx. 100 known BAs to almost 700 BAs formally engaged and profiled.Developed, populated and implemented Westpac’s Group Project Wiki.Developed and Implemented the group web service known as Projects@Westpac. This service hosts and enables enterprise standards like Westpac’s Project Execution and Westpac’s Governance Frameworks.Developed and implemented the Project Delivery Job family framework for Westpac’s Product and Operations group, covering Business Analysis, Project Management and Change Management practices. Including:a) defined Career path;b) competency evaluation self assessment;c) integrated development program aligning certified training with competency gaps; andd) defined accountabilities within the enterprise SMF (Solution Management Framework).Coached and supported numerous projects across Westpac including but not limited to a) TULO off-shoring project and b) Mortgage transformation program.
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Project ManagerWestpac Aug 2005 - Oct 2007Sydney, Nsw, AuSupport transformation of Westpac’s BCB (Business and Consumer Banking) divisional reporting environment through the provision of business and process analysis skills and methodologies, that result in:a) Improved efficiency and accuracy of the reporting processes of the Business Intelligence Group; andb) Improve the value that the Business Intelligence Group brings to its customers.Established and Facilitated QQDs (Quarterly Quality Days) for Westpac’s Business Intelligence Group (based on an accelerated solutions design approach).Introduced Six Sigma and formal business analysis practices as part of the BI MethodologyRecognised as a Practices leader for the Westpac’s Business Analysis community.Successfully managed a $1.4M BI project portfolio. This included resource up skilling, infrastructure design and implementation; and report design and development.
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Process Re-Engineering ManagerWestpac Jul 2003 - Aug 2005Sydney, Nsw, AuManage transformational business change projects that deliver a greater service experience for both Customers and Staff.Facilitate improvements to existing Quality and Technology foundations – Improve the project management and process improvement experience.Implemented of quality standards and methodology for process modelling and improvement.Developed and implemented operational, credit and liquidity risk policy frameworks.Implemented business planning as a process for strategy development and objective setting.
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Business Systems AnalystWestpac Oct 2002 - Jul 2003Sydney, Nsw, AuEnd-to-end Management of Westpac’s Complaint Management System – COLTS.Complaints analysis – Reporting to Westpac’s Executive office and Sales and Service GMs.Reduction of complaints volumes by identifying and addressing the root cause of complaints – Root cause analysis and Project Management.Played a key role in the development and implementation of Westpac’ Ask once promise – a culture where customers and staff only have to ask once.Successfully championed for the replacement of Westpac’s ‘legacy’ complaints management system (COLTS) - $2.8M in investment sponsorship.Delivery of various process improvement initiatives, resulting in 12% reductions in complaint volumes.
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Project CoordinatorWestpac Jul 2002 - Oct 2002Sydney, Nsw, AuDevelopment of objectives, business requirements, functional requirements, training requirements, Siebel scripts and query frameworks.Managed UAT (User Acceptance Testing) and coordinated 5 Subject Matter Experts and Testers.Successfully delivered a replacement email management system across the enterprise (approx. 6000 users) in 3 months.
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Team LeaderWestpac Sep 1999 - Jul 2002Sydney, Nsw, AuLeadership and coaching of 12 trading representative.Management of order processing, email responses, technical support and contract note generation.Management of escalated complaints and investigation of trading errors.2IC to Contact Centre Manager – including relief duties.Lead development role for the automation of order processing and the testing and implementation of STP (Straight Through Processing).Process Analysis for the implementation of Filenet.Successfully implemented a quality controlled process for the technical support helpdesk.Developed and delivered training programs for: order processing; email responses; technical support and contract note generation.Assisted in the development of a training module for Change Management.
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Market Support/ Quality AssuranceSwift & Company Aug 1998 - Sep 1999UsStock Management and Logistical coordination.Development of marketing material and presentation of marketing analysis.Development and maintenance of online QA manuals and intranet site. -
National Service CoordinatorBowin Mfg Pty Ltd Apr 1997 - Aug 1998Coordination of 6 technician in Sydney and 30 service centres nationally.Stock control of spare parts, including forecasting.JIT/Lean Manufacturing.
Chris Chatterton Skills
Business Analysis
Business Process Improvement
Business Intelligence
Business Process
Change Management
Stakeholder Management
Project Delivery
Strategy
Management
Analytics
Itil
E Commerce
Project Management
Seo
Web Design
Project Portfolio Management
Integration
Program Management
Business Strategy
Management Consulting
Web Development
Leadership
Governance
Sdlc
Process Engineering
Business Transformation
It Strategy
Css
General Awesomeness
Gmail
Sharepoint
Process Improvement
Analysis
Outsourcing
Knowledge Management
Six Sigma
Business Architecture
Wordpress
Php
Mediawiki
Facebook
Oscommerce
Phpmyadmin
Mysql
Jquery
Mailchimp
Business Management
Twitter
Responsive Web
Chris Chatterton Education Details
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Charles Sturt University -
Keira High School
Frequently Asked Questions about Chris Chatterton
What company does Chris Chatterton work for?
Chris Chatterton works for Alphasys
What is Chris Chatterton's role at the current company?
Chris Chatterton's current role is Director of Delivery Services.
What is Chris Chatterton's email address?
Chris Chatterton's email address is ch****@****tle.com
What is Chris Chatterton's direct phone number?
Chris Chatterton's direct phone number is +614099*****
What schools did Chris Chatterton attend?
Chris Chatterton attended Charles Sturt University, Keira High School.
What are some of Chris Chatterton's interests?
Chris Chatterton has interest in Family, Web Design, Technology, Soccer, Web Development, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Chris Chatterton known for?
Chris Chatterton has skills like Business Analysis, Business Process Improvement, Business Intelligence, Business Process, Change Management, Stakeholder Management, Project Delivery, Strategy, Management, Analytics, Itil, E Commerce.
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