Chris Chatterton Email & Phone Number

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, AU

TECHN is my passion; it is what I do when I am not working. Established in 2007 as a startup to provide digital and IT services to small business, TECHN has grown, morphed and evolved over the years holding firm to its core values and intent -- TECHN is a verb, and to TECHN is to discover and share the wealth that is the web.

Hosting and infrastructure for for-purposes organisations. Our hosting is a bit different to what you’ve probably come across elsewhere – we offer a fully managed hosting solution, including uptime monitoring. To maximise performance and security sites are hosted on state-of-the-art physical servers running CentOS, CloudLinux and LiteSpeed which are.

Trading as Brown Box, we are a leading provide of premium web solutions for Not-for-profits and commercial organisations. We are specialist in lead generations and fundraising. We are experts at mobile web design and development; and integration with third-party services and APIs, like SalesForce, MailChimp, Facebook and PAYDOCK.

Seven Hills, NSW, AU

Brown Box is a leading provide of premium web solutions for Not-for-profits and commercial organisations. We are specialist in lead generations and fundraising. We are experts at mobile web design and development; and integration with third-party services and APIs, like SalesForce, MailChimp, Facebook and PAYDOCK.

Seven Hills, NSW, AU

I am accountable for the development and delivery of tactical and strategic solutions that improve business performance and increase profitability. I am responsible for the management of human resources and all operation processes.

Seven Hills, NSW, AU

Brown Box is a leading digital relationship and web development agency. I am accountable for:* Operations Management* Customer Support* Project Services* Web development* Sales processes and outcomesBrown Box provides a wide range of services to facilitate a strong strategic outcome. With proven expertise across many disciplines you can be sure our advice.

Seven Hills, NSW, AU

Brown Box is a leading digital relationship and web development agency. I am accountable for:* Operations Management* Customer Support* Project Services* Web developmentBrown Box provides a wide range of services to facilitate a strong strategic outcome. With proven expertise across many disciplines you can be sure our advice as well as our execution do.

Seven Hills, NSW, AU

• XHTML, CSS, Wordpress and PHP development;
• Management of the Brown Box customer service and support functions;
• Web strategy development;
• Managing Brown Box Production processes and Project transition to Production;

Seven Hills, NSW, AU

3 month contract role, supporting the awesome team at Brown Box. Mainly WordPress/PHP with some CSS web development and client support/ticket management. Development and maintenance of both responsive and mobile web solutions.

Sydney, AU

Madeskateboards is an online skateboarding shop with it's warehouse based on the Central Coast NSW, Australia. I am responsible for: * Web & Technology Services; * Marketing * Business Intelligence * Service Management * Graphic Design; and * Process Optimisation. While primarily operating on-line, key products are also sold at markets, road-shows and.

Plan, direct and coordinate financial control, food and beverage services, customer services, maintenance, staff development, sales, marketing and entertainment.Allocate tasks and priorities, coordinate resources, develop business plans and marketing strategies.Control expenditure and grow business value.Ensure government health, occupational safety and.

Sydney, NSW, AU

Transform the RBB PSM reporting services with particular focus on:a) Data quality; andb) User experience; andc) Insight; andd) Process efficiency.Lead the RBB PSM (People Strategy and Metrics) resources to:a) Provide data and support services as required; andb) Manage the RBB PSMs report services portfolio; andc) Deliver value through change and capability.

Sydney, NSW, AU

Implement strategies to reduce operational expense and improve service efficiency.Deliver projects that improve service process maturity.Provide expert advice regarding service management practices.Delivery of Group Service Intelligence Strategy.Reengineered the service management Job family framework to align with ITIL v3.Reengineered the group technology.

Sydney, NSW, AU

Nominated for Director role within the IIBA (international Institute of Business Analysis) Australian Chapter. Planned, coordinated and facilitated Westpac’s quarterly Business Analysis Forum.Delivered an improved community strategy, expanding known BA connections from approx. 100 known BAs to almost 700 BAs formally engaged and profiled.Developed.

Sydney, NSW, AU

Support transformation of Westpac’s BCB (Business and Consumer Banking) divisional reporting environment through the provision of business and process analysis skills and methodologies, that result in:a) Improved efficiency and accuracy of the reporting processes of the Business Intelligence Group; andb) Improve the value that the Business Intelligence.

Sydney, NSW, AU

Manage transformational business change projects that deliver a greater service experience for both Customers and Staff.Facilitate improvements to existing Quality and Technology foundations – Improve the project management and process improvement experience.Implemented of quality standards and methodology for process modelling and improvement.Developed.

Sydney, NSW, AU

End-to-end Management of Westpac’s Complaint Management System – COLTS.Complaints analysis – Reporting to Westpac’s Executive office and Sales and Service GMs.Reduction of complaints volumes by identifying and addressing the root cause of complaints – Root cause analysis and Project Management.Played a key role in the development and implementation of.

Sydney, NSW, AU

Development of objectives, business requirements, functional requirements, training requirements, Siebel scripts and query frameworks.Managed UAT (User Acceptance Testing) and coordinated 5 Subject Matter Experts and Testers.Successfully delivered a replacement email management system across the enterprise (approx. 6000 users) in 3 months.

Sydney, NSW, AU

Leadership and coaching of 12 trading representative.Management of order processing, email responses, technical support and contract note generation.Management of escalated complaints and investigation of trading errors.2IC to Contact Centre Manager – including relief duties.Lead development role for the automation of order processing and the testing and.

US

Stock Management and Logistical coordination.Development of marketing material and presentation of marketing analysis.Development and maintenance of online QA manuals and intranet site.

Coordination of 6 technician in Sydney and 30 service centres nationally.Stock control of spare parts, including forecasting.JIT/Lean Manufacturing.

Education record

Education record