Chris Chatterton Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Au

TECHN is my passion; it is what I do when I am not working. Established in 2007 as a startup to provide digital and IT services to small business, TECHN has grown, morphed and evolved over the years holding firm to its core values and intent -- TECHN is a verb, and to TECHN is to discover and share the wealth that is the web.

Hosting and infrastructure for for-purposes organisations. Our hosting is a bit different to what you’ve probably come across elsewhere – we offer a fully managed hosting solution, including uptime monitoring. To maximise performance and security sites are hosted on state-of-the-art physical servers running CentOS, CloudLinux and LiteSpeed which are located here in Sydney, not cloud-based overseas virtual machines.

Trading as Brown Box, we are a leading provide of premium web solutions for Not-for-profits and commercial organisations. We are specialist in lead generations and fundraising. We are experts at mobile web design and development; and integration with third-party services and APIs, like SalesForce, MailChimp, Facebook and PAYDOCK.

Seven Hills, Nsw, Au

Brown Box is a leading provide of premium web solutions for Not-for-profits and commercial organisations. We are specialist in lead generations and fundraising. We are experts at mobile web design and development; and integration with third-party services and APIs, like SalesForce, MailChimp, Facebook and PAYDOCK.

Seven Hills, Nsw, Au

I am accountable for the development and delivery of tactical and strategic solutions that improve business performance and increase profitability. I am responsible for the management of human resources and all operation processes.

Seven Hills, Nsw, Au

Brown Box is a leading digital relationship and web development agency. I am accountable for:* Operations Management* Customer Support* Project Services* Web development* Sales processes and outcomesBrown Box provides a wide range of services to facilitate a strong strategic outcome. With proven expertise across many disciplines you can be sure our advice as well as our execution do not fail to provide a high-value return.Services Include:* Digital Strategy* Web Development* Email Marketing* Social Media Management* Strategic Campaign Development* eCommerce Solutions* Search Engine Rankings Growth* Front-end and UX Design* Payment Gateway Implementation* CRM/Services Integration* Service/Process Reviews* Reporting Services* Site and Services Hosting

Seven Hills, Nsw, Au

Brown Box is a leading digital relationship and web development agency. I am accountable for:* Operations Management* Customer Support* Project Services* Web developmentBrown Box provides a wide range of services to facilitate a strong strategic outcome. With proven expertise across many disciplines you can be sure our advice as well as our execution do not fail to provide a high-value return.Services Include:* Digital Strategy* Web Development* Email Marketing* Social Media Management* Strategic Campaign Development* eCommerce Solutions* Search Engine Rankings Growth* Front-end and UX Design* Payment Gateway Implementation* CRM/Services Integration* Service/Process Reviews* Reporting Services* Site and Services Hosting

Seven Hills, Nsw, Au

• XHTML, CSS, Wordpress and PHP development;• Management of the Brown Box customer service and support functions;• Web strategy development;• Managing Brown Box Production processes and Project transition to Production;

Seven Hills, Nsw, Au

3 month contract role, supporting the awesome team at Brown Box. Mainly WordPress/PHP with some CSS web development and client support/ticket management. Development and maintenance of both responsive and mobile web solutions.

Sydney, Au

Madeskateboards is an online skateboarding shop with it's warehouse based on the Central Coast NSW, Australia. I am responsible for: * Web & Technology Services; * Marketing * Business Intelligence * Service Management * Graphic Design; and * Process Optimisation. While primarily operating on-line, key products are also sold at markets, road-shows and skating events; these events help to promote the Web store. Made Skateboard re-sells proven product lines imported/acquired locally and over-seas.Focusing on Australian Made, Madeskateboards is currently re-engineering itself for 2013. Relaunching in the coming months, Madeskateboards will provide custom top-end combination completes to the Australian Market. This shift is intended to target niche markets that are looking for high-quality unique products. The eBay store will be expanded to offer out-dated and sale items.

Plan, direct and coordinate financial control, food and beverage services, customer services, maintenance, staff development, sales, marketing and entertainment.Allocate tasks and priorities, coordinate resources, develop business plans and marketing strategies.Control expenditure and grow business value.Ensure government health, occupational safety and licensing regulations are met and maintained.Publicise and promote the business through public relations activities in the local business community.Maintain records on employees, equipment and inventories.Develop, implement and maintain policies, objectives, and planning.Develop and implement projects and programs to meet business plan requirements.Determine staffing numbers, skills and needs to meet the organisation's objectives.Set Key Performance Measures and conduct regular performance appraisals with individual employees. Reward and Recognise talent and achievement. Provide counselling for under performance.

Sydney, Nsw, Au

Transform the RBB PSM reporting services with particular focus on:a) Data quality; andb) User experience; andc) Insight; andd) Process efficiency.Lead the RBB PSM (People Strategy and Metrics) resources to:a) Provide data and support services as required; andb) Manage the RBB PSMs report services portfolio; andc) Deliver value through change and capability development. Manage RBBs people strategy processes including:a) Staff Perspective Survey; andb) Business Strategy Review; andc) Workforce Planning.Manage RBBs HR technology needs.Provide expert advice regarding business process and business intelligence practices.Introduction of ‘self-serve’ data portals. Creation of RBB PSM Sharepoint site for distribution of content, collection of feedback, communication and more. Establishment of the RBB People Metrics strategy and associated change agenda. Reduction in manual effort required to support regular reporting. Expansion of RBB PSM services to include RBB Projects & Support, RBB Contact Centres and RBB Commercial and Agri – Previously only RBB Retail and Regional. Successful delivery of RBB SPS 2010. Reengineering and automation of the RBB Case Management data processes.Saving of approx $15k through reengineering of data supply processes to support the Local Heroes Reward Programme. Supported multiple projects including: RBB HR Productivity, State of the runway and CSC Transformation.

Sydney, Nsw, Au

Implement strategies to reduce operational expense and improve service efficiency.Deliver projects that improve service process maturity.Provide expert advice regarding service management practices.Delivery of Group Service Intelligence Strategy.Reengineered the service management Job family framework to align with ITIL v3.Reengineered the group technology approach to Service Level Management, Event Management and Configuration Management to align with ITIL v3.

Sydney, Nsw, Au

Nominated for Director role within the IIBA (international Institute of Business Analysis) Australian Chapter. Planned, coordinated and facilitated Westpac’s quarterly Business Analysis Forum.Delivered an improved community strategy, expanding known BA connections from approx. 100 known BAs to almost 700 BAs formally engaged and profiled.Developed, populated and implemented Westpac’s Group Project Wiki.Developed and Implemented the group web service known as Projects@Westpac. This service hosts and enables enterprise standards like Westpac’s Project Execution and Westpac’s Governance Frameworks.Developed and implemented the Project Delivery Job family framework for Westpac’s Product and Operations group, covering Business Analysis, Project Management and Change Management practices. Including:a) defined Career path;b) competency evaluation self assessment;c) integrated development program aligning certified training with competency gaps; andd) defined accountabilities within the enterprise SMF (Solution Management Framework).Coached and supported numerous projects across Westpac including but not limited to a) TULO off-shoring project and b) Mortgage transformation program.

Sydney, Nsw, Au

Support transformation of Westpac’s BCB (Business and Consumer Banking) divisional reporting environment through the provision of business and process analysis skills and methodologies, that result in:a) Improved efficiency and accuracy of the reporting processes of the Business Intelligence Group; andb) Improve the value that the Business Intelligence Group brings to its customers.Established and Facilitated QQDs (Quarterly Quality Days) for Westpac’s Business Intelligence Group (based on an accelerated solutions design approach).Introduced Six Sigma and formal business analysis practices as part of the BI MethodologyRecognised as a Practices leader for the Westpac’s Business Analysis community.Successfully managed a $1.4M BI project portfolio. This included resource up skilling, infrastructure design and implementation; and report design and development.

Sydney, Nsw, Au

Manage transformational business change projects that deliver a greater service experience for both Customers and Staff.Facilitate improvements to existing Quality and Technology foundations – Improve the project management and process improvement experience.Implemented of quality standards and methodology for process modelling and improvement.Developed and implemented operational, credit and liquidity risk policy frameworks.Implemented business planning as a process for strategy development and objective setting.

Sydney, Nsw, Au

End-to-end Management of Westpac’s Complaint Management System – COLTS.Complaints analysis – Reporting to Westpac’s Executive office and Sales and Service GMs.Reduction of complaints volumes by identifying and addressing the root cause of complaints – Root cause analysis and Project Management.Played a key role in the development and implementation of Westpac’ Ask once promise – a culture where customers and staff only have to ask once.Successfully championed for the replacement of Westpac’s ‘legacy’ complaints management system (COLTS) - $2.8M in investment sponsorship.Delivery of various process improvement initiatives, resulting in 12% reductions in complaint volumes.

Sydney, Nsw, Au

Development of objectives, business requirements, functional requirements, training requirements, Siebel scripts and query frameworks.Managed UAT (User Acceptance Testing) and coordinated 5 Subject Matter Experts and Testers.Successfully delivered a replacement email management system across the enterprise (approx. 6000 users) in 3 months.

Sydney, Nsw, Au

Leadership and coaching of 12 trading representative.Management of order processing, email responses, technical support and contract note generation.Management of escalated complaints and investigation of trading errors.2IC to Contact Centre Manager – including relief duties.Lead development role for the automation of order processing and the testing and implementation of STP (Straight Through Processing).Process Analysis for the implementation of Filenet.Successfully implemented a quality controlled process for the technical support helpdesk.Developed and delivered training programs for: order processing; email responses; technical support and contract note generation.Assisted in the development of a training module for Change Management.

Us

Stock Management and Logistical coordination.Development of marketing material and presentation of marketing analysis.Development and maintenance of online QA manuals and intranet site.

Coordination of 6 technician in Sydney and 30 service centres nationally.Stock control of spare parts, including forecasting.JIT/Lean Manufacturing.

Education record

Education record