Chad Heath Email & Phone Number

Atlanta, Ga, Us

Empowering Efficiencies | Driving Innovation | Ensuring ExcellenceTransformative Leadership: Over 13 years of unmatched leadership at The Coca-Cola Company, revolutionizing IT operations for the iconic World of Coca-Cola attraction.Key Achievements:Tech Synergy: Orchestrated seamless Azure and O365 integrations, redefining operational efficiency and elevating the visitor experience.Innovation Catalyst: Masterminded the maintenance, upgrading, and troubleshooting of hardware, software, networks, and systems for uninterrupted operations.Security Virtuoso: Formulated and enforced impenetrable data security protocols, safeguarding sensitive information from cyber threats and unauthorized access.Vendor Whisperer: Skillfully collaborated with vendors and service providers, negotiating contracts, and ensuring cost-effective solutions for organizational success.Policy Maven: Architected IT policies and standards aligned with organizational objectives and industry best practices, ensuring airtight compliance.Downtime Demolisher: Spearheaded quick-response incident management strategies, minimizing downtime and keeping business disruptions at bay.Performance Sage: Monitored KPIs to optimize IT operations, identify improvement opportunities, and infuse innovation into the IT landscape.Project Virtuoso: Led a track record of successful IT project planning, execution, and budget management, driving cutting-edge technological implementation.Mastery in Action:*AWS, Azure Cloud, Active Directory (AD), Azure AD (AAD), Command Line, Windows Client OS, Windows Server OS, POS Software Retail and ticketing.

Alpharetta, Ga, Us

Unleashing Operational Brilliance | Fostering Online CommunitiesElevating IT Support: Providing top-tier first-level technical support that's second to none! Troubleshooting hardware, software, and network challenges with finesse.Guardian of Security: Vigilant safeguarding of systems! Ensuring all software and applications are up-to-date and secure, locking out cyber threats.Community Cultivator: Nurturing and growing an online community around the title game "Global Agenda". Crafting an engaging environment for gamers to thrive.Technological Maestro: Skillfully configuring and maintaining employee workstations, peripherals, servers, and networking equipment. Empowering seamless productivity.Documentation Dynamo: Maintaining meticulous documentation of IT processes, procedures, and inventory records. A clear path to operational excellence.Vendor Virtuoso: Seamless coordination with external vendors and partners to swiftly resolve IT issues. Partnerships that drive operational smoothness.Audits & Innovations: Meticulous IT audits uncovering potential improvements, paving the way for constant innovation and efficiency enhancement.Technical Proficiency: Windows, Hardware Troubleshooting, Network Management, Security Protocols, Documentation Mastery, Vendor Relations.

Alpharetta, Ga, Us

Ensuring Software Excellence Beyond Measure / Software Quality Assurance MavenGuardian of Perfection: Unveiling products of unparalleled quality through meticulous software quality assurance methodologies.Test Plan Craftsman: Mastermind behind the creation and execution of intricate test plans, aligning them with system requirements and design blueprints.Test Case Virtuoso: Designing meticulous test cases that act as beacons of quality assurance, ensuring products are built on a foundation of excellence.Defect Tracker Extraordinaire: Precision-driven identification, reporting, and tracking of software defects using state-of-the-art bug tracking tools.Collaboration Catalyst: Uniting cross-functional forces, from developers to product managers, in a harmonious symphony of product quality.Insightful Visionary: Bringing a keen eye to software design and code reviews, offering invaluable insights that fuel potential issue resolution and innovation.Testing Trailblazer: Diverse testing expertise deployed! Functional, regression, integration, performance, and security testing - all mastered for robust product assurance.

Atlanta, Georgia, Us

Championing Excellence in Entertainment SolutionsProject Maven Extraordinaire: Managing an exclusive list of projects, handpicked by the project manager, with an emphasis on testing, quality assurance, stress testing, installation, and reporting.Quality Sentinel: Ensuring top-tier quality across hardware and software systems engineered by Radiant Systems. Every project delivered to entertainment customers shines with excellence.Entertainment Innovation Enabler: Igniting the entertainment industry with cutting-edge solutions. Mastering new software releases, hardware, and theatre systems for transformative results.Metrics Maestro: Reporting prowess unleashed! Each project meticulously tracked, monitored, and reported, ensuring transparent insights for clients.Technical Skillset Showcase: Windows XP & 2000, Microsoft Office Suite, Remote Client Management, Advanced LAN Networking, TCP/IP Topology, POS Systems (Radiant/Par), Quality Testing, Stress Testing, SQL Databases.

Atlanta, Ga, Us

Elevating Help Desk Operations to New HeightsLead and Thrive: Orchestrating daily IT help desk operations with finesse, ensuring swift resolution of technical conundrums.Performance Maven: Expertly managing the help desk team, evaluating performance, and steering them towards surpassing goals.Efficiency Virtuoso: Pioneering strategies that enhance help desk efficiency, issue resolution time, and overall user satisfaction.Quality Sentinel: Imposing and upholding help desk policies, procedures, and standards for consistent service excellence.Collaboration Catalyst: Harmonizing with cross-functional IT teams on impactful projects and initiatives that redefine excellence.Knowledge Keeper: Architecting and maintaining a repository of documentation, training materials, and user guides.Metrics Mastermind: Tracking and reporting help desk performance metrics, illuminating success to senior management.Vendor Whisperer: Forming and nurturing relationships with vendors and external support providers, ensuring top-notch partnerships.Team Leader Extraordinaire: Guiding and managing up to 24 employees at the Chick-fil-A POS support desk.

La Défense, Cedex France, Fr

Unleash IT Brilliance for Pharmaceutical SalesPharmaceutical Support Maestro: Elevating sales reps to new heights through impeccable software and hardware support.Windows Wizardry: Full-spectrum Windows desktop support mastery, ensuring seamless operations for over 100 dedicated individuals.Office Package Virtuoso: Navigating the intricacies of all office packages, fueling productivity for pharmaceutical trailblazers.Reliable Partner: A beacon of reliability, ensuring pharmaceutical sales reps experience unwavering tech support.Leadership Luminary: Skillfully managing and guiding a team of over 100, harmonizing excellence for pharmaceutical success.

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Sciences And Support Services

As, Computer Information Systems

Game Design And Visual Communications, Game Design And Development

Game Art And Design, Graphic Design, Game Design, Animation

Associate'S Degree, Computer And Information Sciences And Support Services