Christopher Chew Email & Phone Number

Daly City, CA, US

Redwood City, California

San Bruno, California

• Receive, analyze, and respond to varied requests for review of content and other associated materials in a timely and precise manner while exceeding ambitious core work targets
• Provide rights, clearances, and brand safety guidance to internal teams
• Respond to other legal or policy based projects as needed
• Maintain a high level of expertise in copyright policy and internal community guidelines

San Francisco Bay Area

• Embedded to one of Google Area 120's startup projects as a Customer Success Manager.
• Created and documented workflow for on-boarding new customers.
• Acted as the point-person for all customer inquiries and relayed product issues and feature requests to engineering team.
• Nurtured relationships with customers throughout the on-boarding life cycle to maximize value to the customers while collecting relevant feedback and data for product.

San Bruno, CA

• Process user copyright complaints and other legal request tickets through YouTube’s webform, Content ID, freeform e-mails, etc.
• Develop understanding of team and DMCA policy while demonstrating strong judgment on making difficult decisions and escalating issues as necessary
• Develop new best practices and processes as novel or outlier situations arise
• Handle and process escalated work flows
• Training and acting as point-person for various work flows for other team members
• Collaborate with Legal and Policy teams to resolve user inquiries outside copyright expeditiously

San Jose, CA

• Use online search tools to find and locate infringing content based on client's requests
• Perform investigations and reports on findings in detail within limited timeframes
• Research, locate, and report on daily live broadcasts of sporting events, television programs, etc.
• Utilize proprietary software to process and organize files based on visual reference and metadata
• Manage large spreadsheets and file directories with attention to detail

San Francisco Bay Area

• Conduct and self-pilot surveys under the supervision of a Marketing faculty member on different consumer products
• The main author of an academic research project about the Fair Trade coffee industry in partnership with a SFSU Marketing faculty for submission to a marketing academic journal
• Use online resources to research, collect, and record data on an Excel spreadsheet for statistical analysis

San Francisco Bay Area

• Perform transactional and account opening services with varying degrees of monetary instruments and amounts
• Resolve service issues and recommend more convenient services
• Partner with branch team and specialists to connect customers to experts who can help with specialized financial needs
• Complying with all policies, procedures, and regulatory banking requirements
• Leading the team and branch with high standards in work ethics and customer experience
• Act as branch supervisor for escalated service or branch issues

South San Francisco, CA

Mixed and served drinks and snacks. Handled transactions at the cashier desk.

Daly City, CA

Assisted faculty with managing the classroom environment. Was assigned as Head Teacher's Assistant from 2011 to 2013. Acted as an emergency substitute teacher for lower level classes.

San Bruno, CA

Gained valuable experience in the functions and challenges of running a small, non-profit marketing and event productions business. Circle Communications sought to help other small businesses within San Mateo County get exposed and networked. Participated in the planning, organizing, and gathering funds for the Circle of Women and the Wi$e Up & Take Off to.

Master Of Business Administration (Mba), Management Information Systems, General

Bachelor'S Of Science, Marketing

Activities and Societies: Beta Gamma SigmaMagna Cum Laude

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Alpha Gamma Sigma - Secretary