Led new solution innovation through strategic partnerships and cross-functional collaboration to secure and validate differentiating capabilities that helped win co-brand deals and deepen existing merchant relationships• Pioneered, incubated, and transitioned an new innovative solution concept into a pilot product within one year• Secured differentiating solution partnerships to optimize customer journey points upstream from the point of purchase to serve strategic priorities of clients• Supported dozens of client engagements across merchants, fintechs, and issuers to respond to strategic priorities with value-adding capabilities• Cultivated meaningful and lasting cross-functional partnerships to drive the prioritization and delivery of consumer-facing capabilities to clients

Championed the implementation of a Target State Operating Model across Citi’s highest revenue-generating Services Business, which consists of payments, commercial cards, liquidity and trade solutions.• Partnered with over for 15 Product Owners (Managing Directors) to implement an end-to-end delivery model with clearer accountabilities and cross-functional alignment• Served on the cross-functional leadership team for each product line to drive key strategic deliverables committed to the OCC• Reported status milestones and KPIs to line of business COOs and CAOs

Blackstone Portfolio Company: Implemented improved organizational operating models and drove incremental profitability for a Blackstone portfolio company through global enterprise scope as Paysafe listed on the NYSE and underwent three M&A integrations. • Advised the Chief Operating Officer and executive team on enterprise business operating models for a global 4,000-person organization through actionable analysis and organizational transformation strategies.• Led cross-functional portfolios of optimization initiatives across products and shared services to extract cost synergies; a key talking point on earnings calls• Shaped board-level communications & updates on Transformation scope to drive future-state ways of working• Executed against M&A integration plans to maximize extraction of synergies scoped from due diligence• Drove organizational efficiency objectives to streamline back-office functions through shared service delivery operating models across three CxO’s while deploying Director-level resources to align & drive outcomes• Re-engineered manual processes across the organization to subsequently deploy automation capital against

Blackstone Subsidiary: Appointed Strategy & Transformation Executive to realize The Blackstone Group's vision for a subsidiary Financial Services capability in direct support of its Commercial Real Estate transactions.• Advised the Chief Executive Officer on material business decisions through actionable data analysis and recommendations to develop financial plans and organizational transformation strategies to drive efficiencies.• Partnered with business executives on change management to implement an improved operating model that increased operational throughput with consistent quality. • Led expense management initiatives and reviewed incentive plans to maintain fiduciary responsibilities of company funds on behalf of board members and investors.• Created and tracked company success metrics and developed solutions to further improve performance.• Established a team dynamic with direct reports that was rooted in collaboration, interpersonal effectuation, and tenacious achievement of business results.

Managed strategic growth partnerships for Chase Digital's merchant acquiring, consumer wallet/payments solutions, and innovation think tank to drive visionary leadership of what Chase offers to 65M+ customers.• Managed relationships with three Fortune 500 companies to achieve digital product adoption through cross-functional leadership, innovation and marketing.• Executed partnership agreements through coordination with financial technology companies and independent software vendors to deliver an optimized customer experience and improved payments security.• Leveraged analytical skills to track marketing performance and generate partner valuations to drive growth strategies.• Developed business requirements in Requests for Proposal as a subject matter expert and digital product consultant.Volunteerism• Led the planning and execution of volunteer events for the USO to support active duty military with employee engagement.• Advocated the value of military veterans in business through leadership of volunteer events and strengthened partnerships.• Served as business unit representative and interviewer for two corporate management development programs targeting top-tier military veterans and MBA talent.

Selected as 1 of 5 for an exclusive management development program, which recruits top military talent to build upon leadership and problem solving abilities with business acumen and experience.Business Development and Partnerships• Negotiated and onboarded new merchant partnerships into a new and innovative digital payments program.• Developed and executed marketing campaigns to grow brand equity in a competitive landscape.• Established standard operating procedures in the implementation of new mobile payments technology.• Maintained evidence for contractual obligations to exceed business controls protocol and audit requirements.Business Analysis - Customer Experience Strategy and Process Improvement• Employed techniques in SQL and Excel to query, analyze, and visualize sets of big data into actionable recommendations influencing 3 lines of business and over 65 million customers.• Analyzed J.D. Power customer satisfaction results to identify and prioritize customer experience improvement initiatives.• Managed a publication on industry trends and actionable items to drive process improvement.• Maintained a SharePoint site that tracked project status and research that supports 11,000 people.Volunteerism• Elected Chair of a 400-person business resource group for military veterans in the Mid-Atlantic region; provide vision and direction for initiatives in professional development, networking, and community service.

Commissioned U.S. Army Officer with experience leading teams of 10-60 people throughout 3 combat deployments to Afghanistan in conventional and Special Operations Forces.• Selected for 1 of 12 existing positions in an elite Army Special Operations unit to lead a team specialized in the integration of combat air support and strategic DoD assets while conducting ground operations.• Served as senior advisor for an organization of 150 special operators to provide subject matter expertise of military air and ground capabilities that provide strategic competitive advantages in both training and combat.• Managed and maintained multiple supply chains and vehicle fleets worth in excess of $50M with robust quality assurance procedures to ensure optimal maintenance and operational readiness.