* Setting sales targets and providing guidance to the sales team to achieve them* Monitoring sales performance and analyzing market trends to identify areas of improvement* Coordinating with other departments such as finance and inventory management to streamline processes* Conducting regular team meetings to discuss sales strategies, address challenges, and motivate the team* Tracking and reporting on key sales metrics to dealership management* Handle escalated customer complaints or issues, ensuring prompt resolution and customer satisfaction* Train the sales team on effective sales techniques, customer service, and building rapport with customers* Participate in negotiations for higher-value deals or complex sales transactions* Establish and reach monthly finance and insurance manager goals for automotive sales, service contracts, customer service, and other key benchmarks* Assess whether car buyers need financing and payment options before presenting them with appropriate auto finance plans* Maintain the highest ethical standards serving as a finance director and/or manager who is committed to a high customer satisfaction index (CSI)