Chris Walsh Email & Phone Number

Lakeland, Florida Area

Acquired additional skills and knowledge within the areas of HR management, employee relations, HRIS system management, recruitment, interviewing, compensation structure, payroll system, and customer service.During my position at Watson Clinic LLP, I promoted a culture of open communication and feedback to enhance productivity and performance. I collaborated with executive leadership and managers to implement and update both personnel policies and procedures. I ensured high accuracy and completeness of documentation for legal, regulatory, and policy compliance.A few key contributions in this tenure include:♦ Headed employment functions from start to finish, including job advertising, recruitment, interviewing, reference checking, offers, and initial paperwork.♦ Oversaw ongoing maintenance and administration of HRIS and established internal control mechanisms to identify and reduce errors in a timely manner.♦ Delivered appropriate recommendations for compensation structure maintenance, evaluated requests for salary adjustments based on costing analysis, and participated in multiple surveys.♦ Developed and allocated available budget, monitored department’s spending on a monthly basis, and provided solutions to improve company savings.♦ Played a key role in transforming company’s workflow system from paper to paperless regarding payroll and HR.♦ Successfully decreased and maintained workers compensation MOD rate to .7 within a duration of four years.♦ Built a dedicated customer service team and conducted training for all departments to reduce patient complaints and enhance customer satisfaction.♦ Implemented the on boarding of Paylocity HR and payroll system, as well as developed uniform policy to enhance professionalism and consistency of employees.♦ Created and implemented a suggestion program for employees and patients and maintained follow-up on ideas.

Orlando, Florida, United States

Gained valuable insight into staff training and development, HR operations, employee handbook, performance appraisals, and employee development. As a Senior HR Manager and Training Manager, I conducted multiple trainings for professional and personal development of employees. I planned new employee orientation to manage on-boarding process and conducted exit interviews to identify reasons for employee termination. I presented and expedited solutions to employee retention and workplace injuries.The following are highlights of the value I have brought to the company:♦ Responded to employees’ questions and resolved work related issues by acting as a primary liaison between executive leadership and employees.♦ Maintained records and compiled statistical reports, concerning personnel-related data, including performance appraisals and absenteeism rates.♦ Provided hands-on support to managers on organizational policy matters, such as equal employment opportunity and harassment, as well as recommended needed changes.♦ Developed and implemented customized programs to address Nickelodeon Suites’ culture and best practices.♦ Scrutinized training needs to design employee development, language training, and health and safety programs.

Universal Orlando Resort

15 years of increased responsibility ranging from acting, directing, coaching and training as well as supervision within the Entertainment department and Guest Relations. Frequently opened new venues in the role of supervisor/manager.Creating SOPs, budgets, training materials and secret shopper programs.