Christopher C. Taylor, Pmp, Itil, Csm Email & Phone Number

Manage multiple projects and competing priorities with excellent time management, organization and planning skills. Demonstrate excellent communication skills, verbal and written. Articulate, good telephone demeanor and positive attitude. Provide demonstrative evidence of organization skills and follow through. Has designed and generated status reports and has run stakeholder meetings. Highly self-motivated, and able to adapt to changing priorities. Consistent and impactful attention to detail through documentation and project management. DISTINGUISHING CHARACTERISTICS:Guides enterprise project delivery and resource utilization by preparing, updating, and maintaining individual and master project schedules. The primary customer point of contact for all consulting delivery, maintaining consistency as consultants are interchanged based on skillset demand. Oversee multiple enterprise project schedules to help ensure they meet project deliverables and adhere to LogRhythm's project management methodologies and scheduling guidelines. Main point of contact for all customer communication regarding project and resource schedules. Serve as the liaison for account teams and Professional Services for resource assignments. Develop resource plans and resource forecasting with appropriate parties to ensure appropriate capacity and utilization. Manage and communicate changes to the master schedule based on unanticipated events. Meet regularly with management team to identify resource issues and staffing options. Generate and distribute status reports and coordinate stakeholder meetings to disseminate progress, risks, and next steps. Provide recommendations for improvement of project management processes currently in use. Maintain responsibility for coordination and collaboration of project events, meetings, technical resources and third-party relationships.

Greater St. Louis

Gathered and triaged cases. Scheduled time to meet with employees, service providers, and other stakeholders to service IT-related equipment. Examined concerns from multiple angles to select and implement the most suitable solutions. Walked employees through differentiated solution interventions to promote computer literacy and self-sufficiency. Configured personal computers and portable internet gadgets. Installed mandatory updates before existing applications become outdated or obsolete. Sourced and proposed new IT-related solutions that promoted efficiency in the office. Submitted purchase requests and monitoring your expenditure.DISTINGUISHING CHARACTERISTICS:Provided quality help desk technical support for a wide variety of corporate sales, clinical, operational and executive users in remote and on-site locations. Assisted end users in Windows 7 and 10 environments with initial device setup and configuration. Supported and troubleshoot to resolution end user issues involving MS applications including Outlook, Word, Excel, and MS Teams. Supported iPhone and iPad mobile devices, printing and scanning functions and Internet access utilizing Internet Explorer 11. Assisted users with Bitlocker Encryption implementation, Recovery Key IDs, Citrix login, Mobile Iron, and VDI applications support though Desktop Director. Coordinated user verification and initial set up using Quest One Password Manager. Remote control support through use of SCCM, Lync and WebEx Support Center. Utilized Cherwell Ticketing System to manage end user issues and escalations. Assisted and troubleshoot users VPN access through Cisco AnyConnect.

St Louis, Missouri, United States

Rapidly promoted from End User Desktop Contact to VIP Desktop Contact to support the President/CEO of the BJC system and entire executive team and operations location. Work with various desktop systems, operating systems, and diverse technical environments. Support Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync. Install software for and troubleshoot a wide range of applications. Offer analytical thinking and problem-solving ability to ensure technical solutions are both relevant and pertinent in the ticketing platform Service Now.DISTINGUISHING CHARACTERISTICS:Ensure connectivity to LANs (including wireless APs). Configuration of A/V systems; and resolution of all incidents related to the performance of End-User CIs (Configuration Item) residing in conference rooms. Configure personal computing devices (e.g., iPhone, iPad, pager). Acknowledge the receipt of the dispatch ticket within ten (10) minutes after reviewing the dispatch ticket queue. Support all peripherals connected to the End User. Perform remote diagnostics with the end-user. Provide all necessary support for the maintenance and repair of local backup and restore. Update the CMDB and AMS, end-user, logistics, and warranty information. Provide end-user orientation on prevention on threats, when applicable. Conduct ongoing analysis of End-User CI maintenance and call history to track service trends. Conduct monthly End-User CI performance reviews and trend analysis. Manage and act as single point of contact for Provider Subcontractors, End-User CI warranty providers. Support Microsoft Office 365 and Active Directory products. Use ServiceNow to document solutions so that resolutions are pushed to the lowest level. Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are completed promptly.

Greater St. Louis Area

Demonstrate leadership, teamwork, and function as a contributing member of the leadership team. Maximizes coordination efforts throughout the workforce development community and forge and foster relationships through efforts designed to create portals for those qualified and interested in a career in the IT industry; create, plan, conduct, coordinate and implement a comprehensive training program and materials for students and staff; contributor to staff member centralized knowledge base; conduct orientations regarding services and processes; developing individual educational plans; assist with contract development; provide understanding of project management concepts and tools.DISTINGUISHING CHARACTERISTICS:Workforce Development Coordinator - Responsible for partnering with community and business entities for workforce programs supported through the Workforce Innovation and Opportunity Act (WIOA). Compile and analyze WIOA data for performance reporting, program evaluation and evolution, projections, performance negotiations, and other needs. Work closely with program directors, local, state, and federal WIOA staff, to fulfill various evaluation and reporting requirements. Training Coordinator - Select the best training methods or activities for a particular purpose and audience. Market training opportunities to corporations, workforce career centers, and all eligible persons in an engaging and compelling way that provides all necessary information and entices business engagement. Render the big picture and conduct whole-organization needs assessments, identifying skills or knowledge gaps that need addressing. Measure instructional effectiveness and generate summative evaluation reports with the goal of defining the impact of training on employee skills and key performance indicators. Liaise with various experts regarding instruction and scheduling and facilitate train-the-trainer sessions for those seeking to be experts/trainers.

Greater St. Louis Area

Greater St. Louis Area

On-site technician troubleshooting software, systems, and device issues; apply theories to address problems, write reports to outline said issues and solutions, and work with Monsanto to help develop more efficient systems; supports a team of database and software developers that design, develop, test, tune, implement, and maintain a web-based application. Interacts with users to define information system requirements, and may assist with database administration. DISTINGUISHING CHARACTERISTICS:Provide solutions as well as education regarding the Windows environments, desktops and support users through the migration 365/O365. Administration of Group Policy and Active Directory (Windows Server) 2012/2016; experience managing Microsoft Windows 2012/2016 servers and desktops for end-user support. Assess existing systems and recommends technical/service improvements. Recommend, establishes business cases, and assists Lead IT Field Engineer and others; assist in maintaining business continuity planning for infrastructure. Installation of storage hardware, operating systems and software; software upgrades and patching; troubleshooting problems; developing and applying security policies; information assurance testing and vulnerability mitigation; maintaining data storage; server operation monitoring; managing backup systems; and documenting processes. Support the following IT services: email, database, instant messaging, Sharepoint, VMWare virtual infrastructure, Citrix, cloud services, and Active Directory.

Greater St. Louis Area

Provided overall support for the operations of the Division for Academic Affairs; planned, organized, directed, and monitored the activities and operations of areas as assigned by the Provost; served as a senior advisor to the Provost and reported directly to the Provost on a wide variety of administrative and executive duties, special projects, and initiatives involving the Provost's office and its priorities; coordinated the execution of university-wide projects, and large-scale divisional events undertaken by the Provost; and addressed questions, concerns, issues, and requests on the Provost's behalf.DISTINGUISHING CHARACTERISTICS:Equity minded, dynamic leader who thinks strategically, partners with the Provost's cabinet, deans from all colleges, and collaborates with individuals across campus to actively drive the strategic plan forward, building an atmosphere of coordination and clear understanding of the university's mission, vision, and goals. This position represents the Provosts with various constituencies including the Senate Faculty, management, faculty, staff, students, alumni, and various external entities. Helmed as principal management support to the Provost in handling a range of faculty, staff, student, and public and governmental affairs issues, directly handling matters of institutional importance on behalf of the Provost, as appropriate.

St. Louis, Missouri

Taught technical and soft skill courses to students for job training programs.Developed a planning team to identify the best method of accomplishing the functionality and usability of the tool. Gathered resources to assess risk, stability, and longevity of the database. Devised testing and phase roll-out windows.Met with stakeholders to determine requirements, scope, expectations and obtain formal agreement of what exactly projects would be used for and how long it will be used. Developed timelines, milestones and schedules with senior management to ensure timeliness of deliverables.Ran reports to illustrate the necessary maintenance needed going forward and released the final deliverable to the functional manager. Met with senior management to follow-up with concerns that needed to be addressed regarding security.SELECTED ACCOMPLISHMENTS:Built a multi-functional customer database to automate the enrollment process, capture and manage student information, and share said information with the existing college system.Designed a series of tests to determine a potential program participant's depth of knowledge and ability to problem solve without possessing formal knowledge of the application's tools.

St. Louis, Missouri

Assembled a technical planning team that would provide expertise on projects such as the implementation, installation, upgrading of computer, data, telecommunication, public address, closed circuit television, cable television, intrusion alarm systems, and converged systems. Developed the phases implementation, WBS, activity Lists, estimated resources, comprehensive risk register, schedule, and budget and go-live date for the "down-tempoed" time of the school calendar as well as the soft launch.Published status reports and performed audits after the go-live date. Began the training on the SIS and proprietary employee self-service software. Conducted a post implementation audit per the go-live. Monitored systems framework, modifications, and conversion programs. SELECTED ACCOMPLISHMENTS:Helmed the centralization, development, design, and plan for an integrative network computer system for the entire school district to align and coordinate all IT needs and to meet district goals and objectives. Led the construction of two age-appropriate libraries with state-of-the-art amenities complete with upgrades. Researched and worked in consultations with comparable school districts with already established libraries and district stakeholder to obtain requirements and software upgrades. Obtained approval of the action plan and executed. Worked in tandem with library media specialist to ensure quality of phase deliverables. Provided periodic status reports. Participated in a closing meeting.

Clayton, Missouri

Coordinated all aspects of processing high volume complex weekly and bi-weekly payroll base (including California) in connection with a broader team for 24,000+ employees ensuring accuracy and meeting deadlines. Engaged associates, internal departments, and external parties while delivering great customer service.Gathered resources to assess risk, stability, and longevity of the software implementation. Put together an advisory team and communicated with stakeholders. Met with stakeholders to assess phase deliverables. Ran reports to illustrate the necessary maintenance needed going forward and released the final deliverable to the functional managerSELECTED ACCOMPLISHMENT:Rapidly promoted to lead a project team of four payroll specialists to test a complex consolidation migration program installation payroll-HR software and implementation rollout. This software implement reduced errors in employee information updates by 60%.

Bs/Ba, Bs, Biology; Music

Certificate Program

MICROSOFT CERTIFIED PROFESSIONAL St. Louis Community College - Business Technology Training Training provided in the following areas.

Certificate, Project Management

The Certificate in Project Management program illustrated how clarity of purpose, detailed project metrics, earned value analysis.

Education record

Education record

A coding program that teaches it’s accepted applicants the principles of modern coding across multiple languages and platforms.

Graduate, Junior Full Stack Java Developer Program

Graduate, Servicenow Winter 2022 Cohort