I drive our mission to streamline and simplify business communications across the EMEA region. We focus on transforming complex processes into intuitive, frictionless workflows that enable organizations to collaborate more effectively. Leveraging advanced automation and AI-driven solutions, I oversee our efforts to enhance operational efficiency.By eliminating bottlenecks and automating routine tasks, our solutions empower teams to focus on strategic initiatives, driving growth and innovation. We pride ourselves on offering scalable, secure, and highly customizable communication platforms that integrate seamlessly with existing systems, ensuring a smooth digital transformation for businesses of all sizes.

A key driver of Zoom Phone’s expansion and success in Emerging Markets, I leveraged my expertise to build strategic partnerships, develop innovative solutions, and deliver exceptional results by building Trusting relationships in a highly dynamic region.Key Achievements:• Pioneered Growth: Spearheaded Zoom Phone’s breakthrough in Emerging Markets, transforming it into the top-performing region by February 2023.• Strategic Leadership: Guided both Phone and Technical Strategy as Lead SE, integrating Contact Center (CX) solutions into a cohesive approach to meet diverse customer needs.• Complex Deal Architect: assisting with Saudi ARAMCO to Lead and Architect Zoom Phone, resulting in Zoom’s largest-ever deal• Partnership Ecosystem Development: Established and nurtured a robust ecosystem of distributors and partners, driving adoption and extending Zoom Phone’s market presence.• Innovative Problem Solving: Tackled diverse challenges with creative and scalable solutions, fostering a culture of innovation and continuous improvement.• Cross-Functional Leadership: Directed and collaborated with over 10+ regional SEs, sales executives, and partners to achieve shared goals and enhance team synergy.• Emerging Market Expertise: Cultivated deep insights and networks, critical for navigating and succeeding in the complex dynamics of Emerging Markets.Market Impact:Over a three-year period, contributed to Zoom Phone’s remarkable growth from a few thousand to over 5.5 million global seats, achieving significant market penetration from its inception and solidifying its position as a leading UCaaS solution.

Now that Zoom Phone has gained widespread acceptance and our team has expanded to include 4x additional ZP SEs serving as escalation points in established European markets, I offer expert support and guidance for Emerging Markets, including Southern Europe, Nordics, Middle East, Turkey, and Africa.Some of my key activities include establishing processes for emerging markets, finding solutions to overcome regional-specific challenges, engaging and developing the sales organization to build confidence in the face of difficulties, and organizing weekly training sessions for our new ZPSE colleagues.I also organized vendor sessions for the ZPSE team, which helped to close significant deals and overcome major challenges. Additionally, I led the initiative to build a business case and secure org-wide consensus for a critical exec/assistant feature.

During my tenure as the 1st & only Zoom Phone (ZP) 'Enterprise' Solutions Engineer, I was instrumental in setting up a successful infrastructure for the product in EMEA. This led to tremendous growth in Zoom Phone seats, from a few 00k to 2 million+ globally, making it one of the fastest-growing UCaaS solutions. My responsibilities included providing specialist support to top enterprise accounts and handling pre-sales escalations from the wider SE team. I also contributed to major ZP wins in the region, creating documentation, authoring whitepapers, and designing architecture diagrams. Crawl 🦀? Walk🚶? Run 🏃‍♂️? ….Let’s fly ✈️To accommodate the rapidly increasing demand (during COVID-19 Pandemic), Zoom hired 7x Enterprise Sales Executives and 50+ regional SEs while remaining as the only Specialist Enterprise SE for EMEA. I developed a strategy of effectively supporting different segments by creating working structures allowing us to scale. The areas of priority were; UK/I, France, Germany, Nordics, Southern Europe, and Emerging Markets. Additionally, I was involved in upskilling generalist SEs across EMEA through mentoring and running a weekly technical drop-in. Ah, yes during this time I also helped the support organisation screen candidates, advised hiring manager and interviewed so we hire the right people. 4x additional Zoom Phone SEs were hired plus a manager to cover EMEA. During this time, Zoom grew from <1.5k employees to 7k+ globally.

Specializing in leading, designing, and delivering video conferencing solutions across diverse platforms, including Cisco (on-premise and Webex Teams), Pexip, Poly, Microsoft Teams, and Google Hangouts.Key Highlights:• Successfully delivered the first-ever hybrid private/public cloud Cisco Video Conferencing integration with Microsoft Teams, setting a new benchmark for interoperability and innovation in the industry.

Led the development and deployment of a secure video conferencing solution, ensuring compliance with stringent security requirements and delivering exceptional user experiences.Key Responsibilities:• Spearheaded product development of a Secure Video Conferencing Solution, from concept to deployment, ensuring alignment with market and customer needs.• Led customer engagements and deployment initiatives for global clients, providing tailored solutions and seamless implementations.

Focused on architecting, implementing, and troubleshooting ☁️ cloud video conferencing solutions and services to deliver seamless communication experiences.Key Highlights:• Designed and implemented the Vodafone VMAVideo ☁️ cloud video service, ensuring robust performance and scalability. • Successfully integrated VMAVideo into Vodafone’s VONE-C platform, enhancing unified communication capabilities across the enterprise.—- Elisa Videra is the Video Conferencing arm of the leading Telco for Finland - Elisa Oyj, established in 1882

Worked extensively with both Cisco UC and Microsoft Lync platforms, delivering enterprise-level solutions. Key achievements include:• Successfully contributed to bid writing for Unified Communications solutions, supporting hybrid deployments for up to 14,000 seats across 55+ countries, managing diverse complexities in global implementations.• Played a pivotal role in securing the first Global Microsoft Lync Managed Service win for the organization.• Designed the Getronics Managed Service structure, establishing clear escalation lines and integrating the Center of Excellence (CoE) to ensure seamless operations.• Developed comprehensive training programs for supporting Microsoft Lync, covering Level 1 to Level 3 technical expertise.

As a Senior Voice Analyst, I play a dual role: resolving critical issues as part of the escalation team and consulting on global telephony projects. My work spans delivering new solutions and refreshing existing Cisco Telephony Estates worldwide.Key Responsibilities:• Designed and led numerous Cisco IPT deployments, upgrades, redesigns, interops (e.g., with MS Lync 2013, 3rd party SIP devices), and migrations across vessels and land-based sites in locations including Australia, Brazil, Canada, France, Malaysia, Mexico, Norway, Portugal, Singapore, the USA, and the UK.• Consulted on complex telephony integrations, ensuring seamless migration and interoperability.Key Achievements:• Cost Savings Innovation: Saved the customer over $100k during a telephony infrastructure upgrade, securing a high-profile bid for my team to deliver a complete technology implementation in the USA. This creative solution earned recognition from Getronics and Cisco.• Global Dial Plan Design: Architected a comprehensive Global Gatekeeper dial plan for an organization with 55 sites worldwide, streamlining global communication.• Advisor on Heathrow Airport Upgrade: Played a key advisory role in one of the UK’s most complex platform upgrades for Heathrow Airport.—- About Getronics UK & IrelandGetronics UK & Ireland is one of the leading Information and Communication Technology (ICT) companies in the UK. Since 2007 Getronics has been part of KPN, one of the world’s largest international telecommunications companies.Getronics was originally founded in 1887

• Designed and installed new IPT systems, maintained and supported Networking, Wireless, Security products and solutions.• Implemented various CUCM designs for complex environments, including The Mailbox and The CUBE in Birmingham.• Co-existed CUCM with legacy PBX at JCDecaux M&A of TITAN Outdoor.• Conducted wireless installation in one of the largest schools in the UK.—- MET specialises in IT support and IT outsourcing, IT project design and delivery, and expert IT advice. MET has extensive experience in designing, implementing and supporting complex IT solutions and projects for organisations across the UK. MET is a Microsoft Gold Partner

• Designed and maintained Cisco voice platforms for Unifi Communications in Twickenham, UK.• Implemented network solutions to enhance communication infrastructure for small to medium businesses.• Supported and troubleshooted Cisco unified communications systems to ensure seamless operations.