Christian Cinege Email & Phone Number

Australia

Melbourne, Victoria, Australia

Freshservice ITSM: Led the overhaul of access control systems, significantly enhancing security protocols.Microsoft Office 365 : Provided expert troubleshooting support.Microsoft Intune: Skilled in mobile device management (MDM).SharePoint Online, Exchange Online, Teams: Administered user accounts and managed collaboration environments, ensuring seamless operations.Freshservice: Directed incident management, problem resolution, change management, and asset tracking.Azure AD: Experienced in identity and access management, including user and group management.On-premises Access Control: Administered access control systems, ensuring appropriate account actions when required.Delivered comprehensive end-user support for PC-based hardware, applications, and services, enhancing user satisfaction.Facilitated new user setup and orientation, including installing and configuring workstations, software, network printing, etc.Engaged with key stakeholders to streamline communication and IT service delivery.Developed and implemented IT policies that improved device performance across the organisation.Developing endpoints using FastAPI, creating custom endpoints on projects to improve efficiencies across the organisation

Assisted customers through various communication channels, resolving queries efficiently and enhancing customer satisfaction.Led and coordinated teams to ensure smooth daily operations, achieving consistent on-time completion of all tasks.Developed and implemented strategies to improve time management and prioritisation, resulting in increased personal and team productivity.

Melbourne, Victoria, Australia

Power BI: Analysed and optimised dashboards to enhance data insights and user experience.Tableau: Migrated data to Tableau, improving visualisation and reporting accuracy.Snowflake, SQL: Designed and developed scalable database structures, enhancing data retrieval.Matillion ETL: Automated database updates, reducing manual intervention and ensuring data consistency.Conducted critical evaluations of report errors, effectively communicating findings to relevant teams, resulting in a reduction in data discrepancies.