Charles D. Cook Email & Phone Number

Chesaning, Mi, Us

Reading, Pa, Us

Technical Training Manager for RTB manufacturing facilities.• Implemented KPI’s and Training Audits to measure and improve Structured On-the-Job Training programs.• Developed robust Train-the-Trainer programs for Trainers on the production floor.• Overhauled training programs to address skill and safety gaps (Powered Industrial Trucks, welding, hydraulic press operations, etc.).• Led a cross-functional team, designing skill-based Tiers for production roles (e.g., welding, fabrication, powder-coat, etc.). Designed & piloted a new Tier 1 welding school.

London, Gb

Contract employee providing virtual training to a global audience, for an international water solutions company.• Guided the client organization through the implementation of a virtual training model for development of leaders, managers, and front-line personnel; supporting people growth through the Covid-19 pandemic.• Provided over 100 virtual training sessions in less than 6 months to a global audience. Facilitating various programs such as Mind Gym Virtual Workouts, the Strength Deployment Inventory (SDI), train-the-trainer, facilitation skills, training needs analysis, and other custom programs to meet client requirements.• Managed budgets and vendor contracts associated the client’s Manager Development Program.• Training lead supporting ERP system design and implementation.• Provided introductory Consultative Selling training (RAIN).

Washington, District Of Columbia, Us

In 2017, L&D Manager with Xylem's Learning and Talent CoE in Rye Brook, NY.• Program manager for Xylem's new Manager Development Program (MDP), a global leadership development program for mid-level managers across all job functions and growth centers.• Conducting train-the-trainer programs to develop presentation and facilitation skills within Human Resources and with graduates of Xylem's Executive Development Program in support of the MDP.• Master facilitator for Relationship Awareness courses supporting development programs for high-potential employees.From 2011 - 2017, L&D Manager for Xylem's Dewatering Growth Center in Bridgeport, NJ.• Created a "National Service Training" initiative, developing internal Subject Matter Experts (SME's) to design, develop, and conduct hands-on learning events for internal and external learners. The team created a course catalog with supporting instructor guides, learner materials, and video clips relating to servicing and repair of equipment in the Dewatering Rental Fleet, and conducts hands-on learning at Xylem rental locations, distributors, and customer locations.• Partnered with internal SME's to capture and share "tribal knowledge".• Conducted internal train-the-trainer sessions to build presentation and facilitation skills.• Developed role-specific onboarding for key roles in sales and sales management.• Founding member of the Dewatering Training Council.• Led a project team to design and develop an internal Manager Development Program for Xylem Corporate.

Rosemont, Il, Us

Managed the corporate training function for an international water treatment company (http://www.culligan.com), supporting company owned dealerships and the call center. Managed training vendor relationships and provided initial and ongoing leadership & management training, sales training, and service training to internal clients. Position eliminated due to a major change in the direction of the business.

Essen, Nordrhein-Westfalen, De

Led the corporate training function for an international manufacturer of industrial sensors and control systems (http://www.ifm.com). Provided initial and ongoing sales and product training to Sales, Sales Support, and Marketing personnel in North America. Designed, developed, and delivered product launch training.• Designed and developed an onboarding program that standardized and streamlined the training process and reduced training time by 66%, increased the overall level of knowledge, and raised the bar for the existing sales team.• As part of an initiative to double the size of the USA Sales Team and establish a new Telesales Team, I trained 80 personnel with no increase in training staff under heavy time pressure. In an industry coping with double-digit losses, the telesales team achieved positive sales growth in 2009.• Designed and developed a Lotus Quickr training site and accompanying lessons resulting in increased efficiency and effectiveness of asynchronous learning modules, in some cases reducing training time by 50%.• Created a company-wide training system to meet ISO 9000:2000 guidelines, consistently receiving Excellent marks in ongoing internal and external quality audits.

New Brunswick, Nj, Us

Managed training & tracking systems to meet regulatory requirements in an OTC drug manufacturing facility. Approved changes to Standard Operating Procedures and provided relevant training. Led changeover reduction efforts for lean manufacturing, accomplishing a 78% reduction in changeover time. Designed and developed changeover Job Aids referred to as “The J&J Standard” by lean manufacturing consultants.

Columbia, Md, Us

Managed accounts for various clients in the USA and Canada. Planned and managed training development projects (project tasks and financials). Instructional Designer conducting training needs analysis; program design, development and delivery; and program and instructor evaluation.

Washington, Dc, Us

Master Training Specialist (NEC 9502), and Lead Instructor at Naval Submarine School. Revisions to curriculum saved $7,000 annually per trainee and reduced academic attrition with no increase in academic attrition at follow-on schools.

As, General Studies

Electrical Engineering