Caitlynn Clark Email & Phone Number

United States

Medical Professional Liability

Getzville, New York, United States

In this role, I service new and seasoned business with any changes, updates or questions they have about their contract country wide. I consistently meet and exceeds goals, and have become a top agent in productivity. I currently hold Property and Casualty licensing countrywide including New York, Connecticut, Maryland, Florida, and California.

Getzville, New York, United States

In this role I created a new position and team whose purpose was to improve the channels of communication between the company and its customers when there is a technical issue. In this position I became an expert at utilizing Power BI to collect and analyze data in regards to technical issues, and respond with a solution. I was also responsible for creating training materials for the new role, and assisting in creating training materials, PowerPoints and presentations for the entire service department in regards to my research.

Getzville, New York, United States

In my previous role in the Management Development Program: Claims, I was on the fast track to management in the claims department. I started in the Customer Service Representative role where I was trained to read and interpret insurance contracts. I used this knowledge to create initial claims reports and investigate/service 100% fault/nofault claims. Then I was promoted to Telephone Claims Representative where I investigated upper level and complex claims. In this role I learned to negotiate claims between multiple providers, learned and participated in the arbitration process, and worked closely with other teams including auto damage adjusters, SIU and. This role was an independent role with strict goals, and was a remote position. I was able to demonstrate my ability to take accountability, work independently, with minimal supervision.

Getzville, New York, United States

The Management Development Program for the Service Department was a fast track to Management. I completed the program in 2020. In this role I spent 6 months completing training and working the entry level service representative position. Then I spent 2 months working with the Performance Management Team listening to phone calls, and grading based on state regulation and company standards. In this role I also created resources and training materials for the entire service department. My next role was working directly with a Service Supervisor and a team of 10 agents. During this time I was directly in charge of the agents metrics, coaching, and attendance. I became an expert in using Workday, and Power BI. I was responsible for having all crucial conversations with the agents regarding performance, HR concerns, attendance, coaching, etc. During this time I was able to lead the team as the top performing team in the region for 2 months in a row, and I also participated in the company's Intern Program where I was a director mentor to a college Intern for the summer. My last rotation was training a brand new team of agents both in a classroom and out on the floor. I was directly responsible for a team of 5 and was able to lead them to their next part of their journey.

Amherst, New York, United States

•Achieving and holding a title of Senior DSP, a management position to evaluate, critic and lead each struggling team within the company and meet with administrators to plan and implement new trainings and support plans to decrease number of errors and instances or accusations of abuse. •Working directly with clients and families to enhance and support positive relationships with team and the company. As well as supporting the formation of new assets to both the clients and the company.•Implementing strict documentation including but not limited to monthly summaries, residential monthly meetings, residential habilitation services, medical progress notes, behavioral notes, ISP data, script transcription, etc in a timely manner. Negotiating new methods for productive and effective documentation while leading various teams within the company.•Administering and ordering medications and keeping to medication administration protocol and becoming medication certified. Decreased the amount of errors to little or none in each team I worked with and/or lead.•Completing the college of direct support professionals under Heritage Christian Services and achieving experienced title.•Planning, prioritizing and organizing daily schedules, and tasks of both the team and the clients we served. Negotiating, planning and executing various trips, vacations and outings with clients and their families. •Maintaining Training in G-tube medication and nutrition administration, scip training, first aid and cpr, and training in human development and services. •Managing financial records of each client and budget for each team. Analyzing the amount spent for each team and how to make better business decisions based on each team budget.

Niagara Falls, New York, United States

•Drives and monitors store P&L. Able to analyze business needs and opportunities and implement solutions to increase sales margin. •Responsible for daily execution on the sales floor including the selling process and member experience. Ensuring that associates understand correct selling practices and behaviors as well as continue to teach and model the responsibilities of each department storewide.•Executes business plan on sales floor including companywide merchandising plans, national presentation standards and displays and maintaining a clean and sanitary work area and shopping experience for members. •Providing timely feedback to Store Manager and other department managers regarding business profit and losses, associate performance, and member concerns and feedback. •Working with associates store wide to implement correct operational processes that follow company policy and procedure. Including sign presentation and set up/take down, correct register use and policy implementation, seasonal resets and markdowns, correct implementation of returns and rtv processing, monitoring follow up with members through company recap system, ensuring accuracy of on hand counts, out of stock counts and replenishment process, etc. •Setting clear expectations for associates and holding them accountable for their performance. Conducting interviews and completing the hiring process. Coaching and training each individual associate as well as complete observations and assessments on performance of each associate. •Complete understanding and knowledge of the cash office. Completing daily bank deposits and monitoring store overages and shorts daily. •Corporate Card holder for unit, which includes creating monthly expense report and monitoring Corporate Spending and incentives. •Promoting and selling personal and company Sears MasterCard and private label credit card; as well as company accounts. Working directly with Citi Bank to ensure the satisfaction of all of our members.

Niagara Falls, New York, United States

Master Of Business Administration - Mba, Business Administration And Management

Bachelor Of Science - Bs, Mathematics, 3.5

Activities and Societies: Magna cum lade

Bachelor Of Arts - Ba, Spanish Language And Literature, 3.5

Activities and Societies: Magna cum lade

Bachelor Of Arts - Ba, Spanish Language And Literature

Bachelor Of Science - Bs, Mathematics