- Expanded client base from 50 to 150, driving contributions from $43k to $150k annually for 18 years. This resulted in $1.5 million in sales, with a 2% annual churn rate- Directed crisis and ongoing care for 250+ regional staff over a period of three years, navigated interpersonal conflict requiring high levels of emotional acuity - Administered a portfolio of 350 clients using an in-house CRM, identifying contract renewals and opportunities for up-selling through needs-based pitches- Led a cross-functional team of eight specialists, helping to run effective and engaging strategic and tactical meetings, ongoing development, and performance reviews- Designed and conducted 5 site visits annually for teams of 5–15, virtually and in-person, to care for and train staff, focusing on culture-shaping and organizational values

- Coordinated a multi-phase project to identify client needs and gaps working with executive leaders, managing a three-year project timeline and budget of $120k to deliver a comprehensive training experience that resulted in 5,000 participants completing the program over two years.- Oversaw client implementation and training programs using the Kirkpatrick evaluation model for 10 clients annually, achieving 90% retention over three years by ensuring seamless on-boarding and continuous engagement- Utilized data analysis to identify obstacles to product adoption, and collaborated with division and executive leadership to develop and execute a plan. This approach aligned resistant staff to complete training requirements, resulting in a 98% completion rate- Steered the initial development and creation of a tool for 2,000+ staff, collaborating with stakeholders to gather feedback and implement data-driven improvements - Supervised interdisciplinary team of five specialists, helping to run purposeful and engaging strategic and tactical meetings, ongoing development, and performance reviews

- Leveraged data analysis to design a cost-effective schedule of events that maximized client engagement while minimizing internal resources. This data-driven approach improved client satisfaction and reduced operational costs- Organized and facilitated local and regional training events for 75–100 employees, ensuring compliance with organizational training requirements and maximizing participant engagement using proven adult learning methods- Built a network of 15 subject-matter experts to lead 11 courses, successfully training 1,200 employees annually and enhancing the overall learning experience using the Kirkpatrick evaluation model to ensure course outcomes exceeded guidelines and expectation

- Collaborated with regional leadership and local teams to assess needs and lead 20 national and regional training sessions, using best practices in adult learning. Trained staff on key topics including coaching, team facilitation, conflict resolution, time management, and public speaking- Facilitated a multi-departmental team of 12 client engagement and development specialists, helping to run purposeful and engaging strategic and tactical meetings, ongoing development, and performance reviews

- Designed and facilitated annual field training programs for 60 new associates over 3 years, incorporating innovative strategies to ensure effective on-boarding and skill development- Recruited, vetted, and coordinated 8–10 trainers for a large-scale customer-oriented conference, successfully serving 1,200–1,800 clients annually- Supervised and mentored a team member, fostering growth and ensuring the successful execution of key initiatives

- Directed teams of 6–12 members in launching initiatives across multiple college campuses, driving engagement and fostering strong student relationships in domestic and international locations- Mentored team members, focusing on skill-building and performance improvement to ensure successful execution of campus initiatives overseeing the strategic planning and implementation of campus initiatives, ensuring alignment with organizational goals and achieving targeted outcomes

- Established and managed key partnerships to support operational goals, ensuring sustained financial backing and resource development through meaningful stakeholder engagement- Trained and mentored individuals in essential skills, promoting personal and professional development to build high-performing teams and drive organizational impact