Colin Clisham Email & Phone Number

Mesa, Arizona, United States

Mesa, Arizona, United States

• At Banner Health I was hired to a 10-member Remote Operations Center (ROC) responsible for managing TMA and ATG ticketing systems used by engineering teams focused on energy efficiency and savings initiatives across.
• Provided data verification between Excel, ATG, and TMA for large software projects to ensure all data was consistent and up to date. Aligned multiple departments on process and nomenclature.
• Set up and maintained servers that ran analytics, identifying million dollar savings opportunities for the company.
• Served as a technical liaison between IT and the ROC to ensure all IT needs of the ROC team were met. Placed hardware orders and contacted vendors to ensure required systems access.
• Collaborated with monitoring and analytics software vendors to ensure compatibility and that systems were proactively and properly updated.
• Designed and properly documented multiple processes to standardize ROC workflows.

Tempe, Arizona, United States

I was initially hired as Limelight’s first Customer Service Representative and created their first formal CSR training materials, established departmental processes, and maintained CSR schedules. I earned two promotions to the NOC Analyst position in 2017.As an NOC Analyst I drafted training materials, facilitated NOC training sessions, and designed new.

Gilbert, Arizona, United States

At GoDaddy I managed a team of call center representatives as the shift lead and contributed to development of the center's operations, quality, and training processes.I also delivered biweekly one-on-ones to a 15-member team, created PDPs and PIPs for team members, and ran daily reports through Excel to track KPI progress and identify areas of improvement.