Charles C Monnett Email & Phone Number

Raleigh, Nc, Us

Using AI to improve the quality of life of K-12 teachers across America. We save teachers time by democratizing access to high-quality educational content and materials (backed by pedagogical research) and help educators to leverage those materials in their classrooms.

San Jose, California, Us

* Responsible for Machine Learning & Generative AI strategy, roadmap, and products* Tripled adoption of 3+ year old Intelligent Case Assignment product in 2 quarters* Integrated ChatGPT API into a production NLP use case within 5 calendar days (+filed GenAI IP)* Established new processes for user/customer research during the development cycle and introduced multimedia knowledge campaigns to drive adoption of new functionality

San Jose, California, Us

* Played an essential role in closing SupportLogic's largest customer contracts, including our first $1M+ annual customer, by driving implementation of custom ML for "Likely to Escalate" (LTE) prediction and presenting proof-of-value directly to key stakeholders* Enabled expansion of a strategic account to new-record ACV by initiating and leading a complete (but necessary) overhaul of the ML behind our highest-revenue product. The largest ML project at SL to date, it yielded wins across the board, including higher accuracy for all tiers of customers, expansion to new customer types, and a significant increase in our ability to deploy models with confidence, while reducing time to deploy models from weeks to hours* Established effective asynchronous communication practices for highly-distributed teams to streamline Agile ceremonies and keep engineers happy while increasing feature velocityJan 2022 - Nov 2022: Director of Application Engineering* Managed a cross-functional ‘Pod’ of our most ML-intensive products representing 60+% of company revenueMarch 2020 - Jan 2022: Director of Data Engineering, Director of Machine Learning* Managed and led all ML, MLOps, and NLP (predictors, platform, data, integrations, products, metrics, strategy, etc.) teams and technology* Managed and led data platform, ETL, 3rd-party integrations teams and technology

San Jose, California, Us

* First (non-CEO) employee* Architect, technical lead, and primary implementer of foundational “CoreSX” data ingest, ETL, and ML platform and language processing pipeline in production for 6+ years, underpinning 80+ customer deployments and 98+% of lifetime revenue as of November 2023* Facilitated massive 3-year, high-ACV customer contract at Seed stage by leading, implementing, and maintaining essential data integration services (personally on-call for this service 24/7/365 for 2+ years)* Created first several generations of production NLP (sentiment classification, named entity recognition/NER)* Created Sentiment Score, Need Attention Score, Customer Score, Active Hours prediction, and several other key algorithms

Palo Alto, Ca, Us

* Awarded “CPD Star” for diagnosing widespread, seemingly-random issues faced by “Business Critical” customers by establishing new methods of data analysis on error signaturesPrimary or secondary owner of:* PCIe "passthrough" of GPUs* CPU power management* Intel Trusted Platform Module (TPM)

Champaign, Il, Us

ECE 391 - Operating Systems* Grading, lab/office hours, writing test and problem set questions* Final project of the course was to write an entire OS, minus the bootloader* Honestly, it was tremendous fun

Santa Clara, California, Us

Classified "Android for x86" project

Master Of Science In Education (M.S.Ed.), Education Entrepreneurship

Bachelor Of Science (Bs), Computer Engineering