Chris Neale Email & Phone Number

Bournemouth, England, United Kingdom

learndirect is the largest online training provider in the UK. We provide a range of high quality courses, digitally-led, with industry-leading outcomes across our subject areas. I lead a national team ensuring a world-class learner journey from the moment a learner buys their course, to the moment they complete and join our alumni community.We have.

Oxford, United Kingdom

I led a high-growth, fast paced growth of QA Apprenticeships business from 1,000 to 6,000+, leading a large national team of trainers, tutors, assessors and skills coaches. I implemented operational controls, governance and best practice at scale and reduced funding risk from ESFA funding to very low levels. My role then progressed to Transformation.

Crowthorne

TRL provides research, consultancy and services to Governments, private sector and international businesses around the world. I managed the Sustainable Mobility group, comprising of distinct market sectors, into which I integrated an acquisition. In this role I successfully integrated the target company, consolidated the group and turned it into a.

Abingdon, Oxfordshire

Responsible for all systems, internal IT, internal development, hosting and infrastructure development across the RM group. This included developing and maintaining strong relationships across multiple locations including a large offshore operation. The team was comprised of software development, operations, infrastructure in addition to a demanding set of.

Abingdon, Oxfordshire

Interim Head of Operations at RM Results, looking after the team for Summer 2015, in addition to Head of IS role. This was a short secondment that involved:- Managing external suppliers technically, operationally and commercially;- Managing the helpdesk providing support in a high stakes environment. - Establishing and using regular reports across the.

Abingdon, Oxfordshire

I managed customer facing support teams, who provided telephone support from multiple locations. This covered all RM's cloud products and network management products. There was also a commercial focus from Service Managers, where I established a commercial focus to the team. This team combined operational delivery of contractual commitments, with account.

Trivandrum, India

I managed the following teams from Kerala, India:- 1st, 2nd and 3rd line support;- Proactive/preventative Support;- Sales operations;- Managed Service support;- Technical content generation; and - Infrastructure bidding and delivery.Key parts of the role were:- Continuous improvements across a very diverse group.- Meeting SLA's as agreed with the UK..

London, United Kingdom

I managed a large team (30+) delivering an IT Managed Service across 14 sites. The service was measured against a strict set of Key Performance Indicators and Service Level Agreements (SLA's) of FKPI's, customer satisfaction measures and ITIL compliant issue measures. I implemented an Apprenticeship scheme that was structured to support the delivery of.

I managed a team of Service Consultants & Solution Architects in a matrix management environment. This team had two roles but both were bid-focussed, mainly working on a combination of Government-funded contracts (BSF) and large schools, academies or groups of academies. Service consultants designed the Managed Service structure for these contracts..

Abingdon, Oxfordshire

I managed software development and hardware projects in the ISP division. I successfully turned around a programme that encompassed both hardware and software projects, delivering a major upgrade to a system used by 1million+ users. Combined technical and planning skills to influence successful outcomes. Delivered projects with budgets from £90k - £2m.

Planned and implemented migration from legacy to.net code base. Trained 300+ users on software functionality. Managed customer relationships during a difficult migration project. Acted as 3rd line support for queries relating to SQL.

Broadband support, customer service & new product introduction.

Mba, Business Administration And Management, General

Master Of Arts - Ma, International Relations

Bachelor’S Degree, Business Information Systems, 2:1