• Created project on customers who purchase travel insurance through B2C channels. In-depth customer analysis to provide recommendations on targeted marketing. • Analyzed data sets to find similarities in purchasing behavior over consumer demographics.• Designed and implemented a consumer survey to gain further understanding of customer rationale when deciding what types of plans to purchase.

• Analyzed claims review process for the BP Oil spill to identify inadequacies. Created and implemented an improved process which gained efficiency and accuracy of payments.• Coordinated the opening of the New Orleans office.• Designed training material and trained over 300 new employees to achieve proficiency in the claims reviewprocess.• Supervised a team of Claims Reviewers, included monitoring productivity and work quality.