Digital, business and technology consulting for growth.

Headquartered in Miami, Florida. We specialize in developing, implementing, integrating, and maintaining advanced technologies for our clients in order to achieve maximum return on investment. We are committed to our clients and employees. Our clients trust us with integral parts of their business, and we deliver. We have developed lasting relationships with our clients because we are by their side long after the initial implementation is complete. The goal of Michell Consulting Group is to be on time and on budget with every implementation while meeting and exceeding customer expectations.

Compuquip is a fully integrated IT company that offers: Build IT™ (infrastructure services), Manage IT™ (managed IT platforms) and Secure IT™ (security solutions). Through Compuquip’s 4Cs – commitment, customization, clarity and cost– the company is leading a transformation in the way that business owners understand and choose their IT service and solutions providers. For more information, please call (305) 436-8895 or visit www.compuquip.com.SpecialtiesNetwork Security, Infrastructure Solutions, Managed IT Services, Virtual CIO, Security Solutions

Parking Operations Omni GarageParking Operations Downtown Hilton Hotel ValetFacility Management OMNI GarageCustomer Relations ManagementVendor Relations ManagementMetric Reporting of Monthly Revenue, Monthly Access Cards, Expenses, Repairs, Supplies/MaterialsWeekly Operation Meetings with Property Management and Hilton Hotel Executive Committee

Leading operator of integrated Internet exchanges & global provider of managed IT infrastructure solutions; Manage the Service Center technical staff to support clients 24x7x365 and meet all contracted client service level agreementsMonitor team's adherence to published work schedulesCoordinate with other teams and departments to achieve World Class Customer SupportWork closely with manager, director and other departments to define requirements for all software tools, processes and procedures utilized to support clients.Support and train Service Center personnel on the various software systems utilized Strive to achieve a minimum of 75% First Call Resolution Rate (FCRR) for all incoming customer issuesEnsure customer issues that are not quickly resolved by the SC are escalated to the appropriate team within TWW for resolution. Follow up until the problem is resolvedEnsure production goals are met for trouble ticketing closure rate, resolution times and service quality. Provide individual employee performance input to manager and director from direct observationProvide the manager/director with weekly SC performance metric reports

Manager will be responsible to liaison between the customer and other departments to ensure customer satisfaction. Will review customer billing and ensure compliance on all transactions. Will take necessary measures as required to ensure customer satisfaction and loyalty.