Chris Collett Email & Phone Number

Dudley, Ma, Us

Southborough, Ma, Us

With 17 years in digital publishing (SaaS), I've navigated roles from Client Services to Solutions Architecture. My cross-functional collaboration spans operations to engineering, having led strategy/BizDev meetings for 4 years, contributing to product features, and pioneering custom projects. Notably, I've been instrumental in launching new company branding, naming our latest platform, and driving marketing automation for our largest clients.I've collaborated with product and sales teams to help tap into new markets like user manuals and education. My involvement in product development saw the integration of Google Ad Manager and the design of tailored content hubs. Custom projects include automating newsletters for a client with 300+ titles, creating design demos, and authoring pivotal guides on digital publishing metrics and client-specific best practices recommendations.A significant focus has been on AI in digital publishing. My research aims to leverage AI for our SaaS platform, enhancing user experience and efficiency. I've explored AI use cases from generating reader personas to developing AI chatbots, introducing conversational lead generation forms, and tools for discerning user intent.

For over 18 years, I've specialized in WordPress development and strategic digital consulting. I design, develop, and maintain WordPress websites, adhering to industry best practices and optimizing for performance and SEO. My approach includes crafting detailed web design proposals, guiding clients from conception to completion. Additionally, I assist clients in developing branding guidelines, offer actionable insights from analytics, and ensure seamless integration with third-party APIs.

Atlanta, Georgia, Us

I provided comprehensive logistical support for eight field managers and up to fifteen roofing crews. This involved managing schedules, procuring materials, and ensuring timely delivery of resources. I also processed billing, collections, and payroll with accuracy and efficiency. Additionally, I monitored revenue projections and generated daily job reports to track progress. Conducting customer satisfaction follow-up interviews, I documented feedback and addressed any concerns raised. I took the responsibility of reporting customer concerns and feedback to the relevant stakeholders, ensuring their voices were heard and addressed.

Basking Ridge, Nj, Us