Clarisa Cominguez Email & Phone Number

Pasig, Ncr, Ph

Performed administrative and technical support to office operations through communication and coordination with CHED Central and Regional Offices; maintained communication and coordination with state universities and colleges (SUCs) Presidents and Board Secretaries and other school officials under the Commissioner's charge; ensured all active document requests were responded to and acted upon on time, including handling transactions such as queries and complaints; drafted correspondence such as letters, memoranda, and preparation of reports and other office updates, and preparation of Completed Staff Work (CSW) for documents being endorsed to the Commission en Banc for appropriate action; prepared the annual procurement plan, work and financial plan, and project procurement management plan of the office every fiscal year; facilitated the updating and monitoring of the schedule and calendar of activities of the office head, including deadlines; and performed duties as the designated ISO Documentation Officer for the Office of the Chairperson and Commissioners.

Processed the registration of individuals and enterprises engaged in the book publishing industry; assisted in the Personnel Selection Board (PSB) as First-level representative through conducting series of panel interviews during the hiring process; prepared logistical requirements and facilitation of the 2018 National Children's Book Awards and the 2018 National Book Awards; drafting business correspondence such as letters and memoranda; and developed an effective documentation and filing system for ready reference of the Director and other authorized personnel in the division.

Contributed in the development and maintenance of the Knowledge Resource Hub, an online repository of DTI via SharePoint; assisted in the content management of the DTI website as web writer; assisted in the production of collaterals and other information materials of the Department; coordinated special communication projects; assisted in the preparation of quad-media information materials in the Department; facilitated the monitoring of tasks and deliverables of Project Managers (PM) of each division upon instruction of the Bureau Director; in-charge of updating the DTI Directory of Key Officials and mailing (distribution) list; and contributed to the Huwarang DTI SPRInts magazine as writer (2015 and 2016 editions).

Provided world-class customer service experience through preparation of quality hot and cold beverages and attending to customer's needs

Delivered exceptional customer service to clients and customers of the Amazon.com website regarding the their order process and providing update in the order status; de-escalated distressed calls and provided resolution to issues and problems encountered by customers; and achieved 0% Negative Response Rate (NRR) for the month of February 2014