Chandria Conaway Email & Phone Number

Ellenwood, Ga, Us

• Develop comprehensive E2E test cases at the application and multi-application levels• Create direct channels of communication to software and application developers without managerial interjection.• Acted as Project Manager, Change Leader and Navigator for Google G-Suite implementation.• Train users on G Suite including Drive, Gmail, Sheets, Forms, Docs and Calendar. • Create end-user training guides and assist users daily with any issues.• Identify business trends utilizing real data, compile analysis reports that are delivered to developers and then follow-up on all results• Implement a comprehensive management plan for each project and hold regular status stakeholder meetings.• Determine and document user requirements for business processes and abide by those requirements for future projects• Act as the liaison between business and technical personnel to ensure a mutual understanding of processes and applications.• Identify and reconcile errors in business data to ensure accurate business requirements.• Work with the business to determine project requirements, resourcing and timelines (Project Management).• Train users on new software, modifications, workflow transformations and adoption of new policies and procedures.

Roswell, Georgia

• Performed business analysis for various IT projects. Documented business requirements specifications, discussed with BU representatives and performed testing on final product to ensure compliance. • Gathered documents and analyzed business requirements• Solved organizational problems and suggested corrective actions• Served as an escalation point for support personnel and assisted with determining whether a system change or configuration point was needed. Escalated to product development resources as needed. • Provided supervision, analysis, implementation and support for new and existing Enterprise Resource Planning (ERP) systems to the North American operations business community.

Roswell, Georgia

• Managed a team of 8 Account Associates order processing, shipment tracking and invoicing.• Supervised the daily processing of purchase orders, order fulfillment and tracking shipments.• Monitored departmental complaints and ensured responses were handled in a timely manner.• Collaborated with Account Associates to develop yearly objectives.• Recruited and on-boarded new hires.• Represented all aspects of Customer Service within the Commercial and Operational departments.• Implemented Customer Service processes, guidelines and participated in annual audits.• Held monthly meetings to ensure team remained on track to meet departmental goals & KPI’s.• Created job aids and training manuals.• Held quarterly and annual reviews with Account Associates• Conducted annual on-line customer satisfaction surveys.

Roswell, Georgia

• Lead a team of 8 CSR's within the Customer Service Department, exceed expectations, monitored and reported monthly KPI's• Assisted management with career development activities for team members including performance management, informal feedback, training, and resourcing.• Ensured order entry compliance - implemented project management processes to improve backlog management efficiency for customer satisfaction.• Managed call and email escalation.• Challenged working methods and practices and provided creative solutions and clarity for customers.

Bsba, Bachelor Of Science And Business Administration, 3.85

Activities and Societies: Summa cum laude

Essentials Of Business Analysis Certificate, Business Analyst, A

Activities and Societies: Certificate of Achievement Received 9.5 Continuing Education Units and 95 Professional Development Units.

Mastering Business Analysis, Business Administration And Management, General, A

Activities and Societies: Certificate of Achievement Received 9.5 Continuing Education Units and 95 Professional Development Units.