Strategic & Tactical Global Support and Services Portfolio Builder and Transformation LeaderFocus: Revenue and margin growth, market share, customer value & loyalty.I Define and grow support and service portfolios throughout the solution and market lifecycle (medical capital equipment, high-tech instrumentation, computer hardware & software, cloud SW services). Intrapreneurial leader and builder of cross-functional vision, strategy, teamwork, and successful plan execution.• Defined and led global services business line from start-up to $165M.• Developed early strategic and tactical insight into emerging market requirements, competitive positioning, pricing structure, channels, and operational effectiveness within emerging, growing, mature, acquired, and online support services business lines. • Defined, aligned and directed e-business strategy / web site operations: Led online strategy across 22+ product divisions within Hewlett-Packard – strengthening brand position, marketing, sales, service & support delivery, and customer satisfaction.• Captured lifecycle ROI through development of customer-focused, competitively differentiated, global, cross-business team, support + services + product value propositions in high tech and medical capital solution markets.• Strengthened B2B (direct, online, & partner) channels and competitive positioning in solution life-cycle services, software, IT hardware, instrumentation, compliance/quality/manufacturing support, and medical equipment markets.• Championed opportunities enabled by new technologies and market change: Online marketing/sales channels, e-business strategy, the Internet of Things (IoT), solution integration services, remote support, software lifecycle ROI…• Team leadership thru strategic discovery ► prioritization ► action planning ► execution ► problem solving ► results measurement ► learning ► next steps.