Chris Costakis Email & Phone Number

Delafield, Wisconsin, United States

The growth of Midwest Insurance Group has led to this exciting new position. Provides management support to the Sales and Service staff, encouraging and providing each associate the opportunity to enhance their career and achieve personal goals.As an independent insurance agency, our goal is to assist our clients with all their insurance needs. We help manage and plan for all potential risks. As professionals, we thoroughly assess each individual client's unique situation and offer a variety of insurance products to choose from. Service, whether it is in response to an insurance claim or general question, is the most important value we offer.Midwest Insurance Group has been named Inc. Magazine’s 35th Annual List of America’s Fastest-Growing Private Companies – The Inc. 5000. We also have been named a Future 50 company by the Metropolitan Milwaukee Association of Commerce’s Council of Small Business Executives (COSBE).

Middleton, Wisconsin

Promotes customer satisfaction through clear and concise communication to cooperatively establish acceptance of new more efficient methods. Achieved firm growth during tenure to 60 employees and $60M in premium sales & retention. Managed integration of four acquisitions into agency. Hires, on-boards, motivates and retains valuable talent. Effectively interacts with clients and staff at all levels, supporting swift and positive resolutions. Continues knowledge-base development and experience in practical implementation of computer software, hardware, data security and consumer privacy best practices. Creates and implements operational procedures to adhere to automation standards. Fosters and maintains critical relationships with key insurance companies and vendor partners.

Waunakee Wisconsin

Executive Manager of a large insurance agency, grew premiums from $16M in premium to $63M and 16 to 60 employees. Executed all aspects as head of operations including hiring, training, motivating and retaining valuable talent. Led initiative to improve customer relations utilizing practical applications and techniques to exercise diplomacy and employ active listening skills resulting in notable increases in customer retention. Mentored new and existing employees on company objectives, business standards, and employee expectations through structured education, indoctrination, and hands-on participation and encouragement. Supervised departmental and staff meetings to introduce, implement and review procedures and improve cross-functional team communication. Supported swift and positive resolutions to personnel and technical matters during both standard operational periods and periods of significant organizational change. Launched a process that automated all aspects of customer service resulting in an increased book of business and reducing the need to increase staff. Increased customer satisfaction through meaningful communication and by implementing employee usage of innovative methods and next generation operational standards, with noted increase in renewal retention and company revenue. Oversaw all computer software, hardware and service contract procurement decisions and responsible for insuring cost-effective technical implementation procedures.

New Berlin Wisconsin

Maintained financial records, with full P/L responsibilities, and produced quarterly reports and management ready analyses. Streamlined expenses through reduction in repetitive procedures and introduction of automated systems. Partnered with sales team which included participating on sales calls and collaborating in creating noteworthy sales presentations.Developed accurate and documented forecasting models and forecasts.