Claire Cottam Email & Phone Number

Doncaster, England, United Kingdom

Rotherham

Rotherham

Team leader for the Data Administration Team within the Finance department of THS Tools group. My team are responsible for inputting an average of 6500 invoices per week with 40 key strokes required per invoice. Building relationships with 130 members and 170 suppliers within the buying group. Looking at process and procedural improvements. Working closely with the Credit control and Purchase ledger Team Leaders to achieve ongoing growth and success for THS tools group. Certified in First Aid… Show more Team leader for the Data Administration Team within the Finance department of THS Tools group. My team are responsible for inputting an average of 6500 invoices per week with 40 key strokes required per invoice. Building relationships with 130 members and 170 suppliers within the buying group. Looking at process and procedural improvements. Working closely with the Credit control and Purchase ledger Team Leaders to achieve ongoing growth and success for THS tools group. Certified in First Aid at Work Show less

South Yorkshire

Capita-Back Office ProcessingSenior Administration Clerk Level 2 / Assistant Team Leader June 2011 – DateThis role primarily supports the Document Management Team Leader to achieve and exceed required KPI’s for respective clients taking on the Document Management Team Leader role as and when required. The role also involves departmental quality assurance, ensuring adherence to ISO 27001 Security of Information accreditation and The Data Protection Act 1998. Mentoring and peer… Show more Capita-Back Office ProcessingSenior Administration Clerk Level 2 / Assistant Team Leader June 2011 – DateThis role primarily supports the Document Management Team Leader to achieve and exceed required KPI’s for respective clients taking on the Document Management Team Leader role as and when required. The role also involves departmental quality assurance, ensuring adherence to ISO 27001 Security of Information accreditation and The Data Protection Act 1998. Mentoring and peer to peer reviews providing feedback and feed-forward to Agents, thereby identify knowledge gaps and required coaching to enable Personal and Professional Development (PPD). Facilitating monthly team meetings. Statistical data handling for internal MI data analysis department and external clients. To be broad skilled and versatile with the ability to adapt to the needs of the Income, Print and Document Management department and cover any area required.Principal accountabilities:• Quality Assurance• Agent reviews and PPD.• Adherence to ISO 27001• DPA• Facilitating Meetings• Client LiaisonAchievements:• Consistently achieve or exceeded KPIs.• 100% attendance.• Scored ‘Strong’ for my annual performance review.• Successful transfer of a new client into the department.• Creation of procedures for the varying task for the new client.• NVQ Level 3 Business administration. Show less

British Gas customer services department dealing with varying customer enquiries, including explaining bills, tariffs and consumption. Principal accountabilities:• Inbound customer services.• Utility billing enquiries.• Payments and payment options.• Product knowledge.Achievements:• Exceeded KPI’s• Side by side coaching for new staff• NVQ Level 2 Customer Services

Manufacturing and Distribution Company for the Glass & Glazing industry with five branches across the North of England supplying to customers throughout the UK, Ireland, Europe and America.Principal accountabilities:• Management of the day to day running of the branch.• Production planning and shift management.• Staff and work allocation.• Stock control.• Training and coaching• Purchasing, Sales and Credit control• Inbound and outbound Sales• Trade… Show more Manufacturing and Distribution Company for the Glass & Glazing industry with five branches across the North of England supplying to customers throughout the UK, Ireland, Europe and America.Principal accountabilities:• Management of the day to day running of the branch.• Production planning and shift management.• Staff and work allocation.• Stock control.• Training and coaching• Purchasing, Sales and Credit control• Inbound and outbound Sales• Trade Counter• Fork Lift Truck Driver• Delivery Driver• Emergency First AidAchievements:• Increasing sales turn over of £700 in first month of trading to £100,000 within 3 years.• Emergency First Aid Certificate• Counter balance Fork Lift Truck License. Show less

Accounting And Finance, Aat Advanced Diploma

Accounting

Level 2 AAT

British Sign Language

Biology, General

Management And Leadership