Claire Cottam Email & Phone Number

Doncaster, England, United Kingdom

Rotherham

Rotherham

Team leader for the Data Administration Team within the Finance department of THS Tools group. My team are responsible for inputting an average of 6500 invoices per week with 40 key strokes required per invoice. Building relationships with 130 members and 170 suppliers within the buying group. Looking at process and procedural improvements. Working closely.

South Yorkshire

• Capita-Back Office ProcessingSenior Administration Clerk Level 2 / Assistant Team Leader June 2011 – DateThis role primarily supports the Document Management Team Leader to achieve and exceed required KPI’s for.
• Quality Assurance
• Agent reviews and PPD.
• Adherence to ISO 27001
• DPA
• Facilitating Meetings

• British Gas customer services department dealing with varying customer enquiries, including explaining bills, tariffs and consumption. Principal accountabilities:
• Inbound customer services.
• Utility billing enquiries.
• Payments and payment options.
• Product knowledge.Achievements:
• Exceeded KPI’s

• Manufacturing and Distribution Company for the Glass & Glazing industry with five branches across the North of England supplying to customers throughout the UK, Ireland, Europe and America.Principal accountabilities:
• Management of the day to day running of the branch.
• Production planning and shift management.
• Staff and work allocation.
• Stock control.
• Training and coaching

Accounting And Finance, Aat Advanced Diploma

Accounting

Level 2 AAT

British Sign Language

Biology, General

Management And Leadership