Claudine Coulon M.Ed. Email and Phone Number
Claudine Coulon M.Ed. work email
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Claudine Coulon M.Ed. personal email
I am entrepreneurial, unflappable, and mission-driven, with over 15 years' experience contributing across industries and sectors (non-profit, public, and private). I love solving complex business problems and have a track record of building strategic alliances and customer partnerships; identifying opportunities to improve processes, products, and systems; driving cross functional initiatives; and leading resilient, empathetic, and impactful customer-facing teams. I enjoy collaborating across global/virtual teams, leading teams through organizational change, and leveraging data to drive evidenced-based strategic plans. I'm eternally optimistic and committed to continuous improvement.Strengths include:• People Management: 10+ years' experience translating corporate vision for teams charged with executing strategic plans, and building results-focused customer facing teams. • Change Management: 10+ years’ experience setting and charting a path toward ambitious goals through ambiguity, market-driven restructures and new venture alignments.• Customer Experience strategy consultant with expertise in leveraging client insights to shape and define new product concepts and iterate on existing product features and functionality.• Relationship Manager with authentic, outgoing executive presence and successful experience cultivating and managing long term business partnerships.• Cross-functional Program/Project Manager with proven ability to drive end to end solutions across business units and with external stakeholders including clients, vendors, and community leaders. • Operations-minded efficacy nerd with established track record of identifying and implementing technology solutions and process adaptations to reduce inefficiencies.• Skilled communicator and storyteller, with facility for distilling actionable insights for executive teams, designing and presenting compelling messaging content for internal and external stakeholders, and translating complex ideas through engaging mediums for a variety of audiences.Personally, I believe deeply in the power of Education to transform lives and am often preoccupied with reimagining the way we deliver public education. Beyond that, I am passionate about equity, sustainability, and child welfare. I am a die-hard Celtics and NBA fan.Expertise/Skills:People LeadershipAccount ManagementCustomer SuccessChange ManagementProduct Management Data Analysis & ReportingBusiness Process Improvement Learning & Development Content CreationProject ManagementProgram ManagementStrategic Planning
Veterinary Initiative For Endangered Wildlife
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Director, Strategy And OperationsVeterinary Initiative For Endangered WildlifeSudbury, Ma, Us
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Operations And Marketing ManagerLuminous Apr 2024 - PresentBoston, Ma, UsAs Marketing and Operations Manager at Luminous, I partner closely with our CEO and COO/CFO to advance our mission of “connecting lab and life.” In this role, I balance strategic marketing efforts with operational leadership, strengthening our brand presence while building scalable, efficient processes. A key part of my work involves advancing Luminous’ health equity commitment. As project manager for this initiative, I identify priorities, coordinate execution, and align diverse stakeholder perspectives to deliver meaningful, impactful results.In marketing, I’ve expanded Luminous’ visibility by designing and publishing new webpages, creating engaging social media content, and managing vendor relationships. On the operations side, I’ve developed scalable onboarding programs, structured team and executive meetings, streamlined internal communications, and organized resources to enhance clarity and efficiency.I bring a proactive, solutions-oriented approach to my work, bridging gaps across functions, aligning priorities, and driving initiatives forward. With a strength in navigating ambiguity and a proven track record of leading through change, I’m excited to build sustainable frameworks that support Luminous’ growth and clarity as we pursue our mission of connecting lab and life. -
Founder, Cisco Solutions ConsultingCisco Solutions Consulting Apr 2023 - May 2024Operating as a sole proprietorship, I provide tailored consulting solutions adaptable to short-term projects or longer-term engagements. With a proven track record in business development, operational efficiencies, cross-functional project management, change management, and team leadership, I offer expertise spanning various industries and sectors. From local nonprofits to global technology companies, I empower organizations to achieve their objectives and drive sustainable growth. Recent engagements include:▪ Sales Executive, Applied ABC: Led the development and execution of a comprehensive market research plan and innovative sales business development model, empowering a proprietary ABA Therapeutic software company to transition into the K-12 market space through SaaS expansion.▪ Literacy Specialist, Catapult Learning: Delivered state-accredited tutoring services to underperforming public schools and collaborated with Regional Director to streamline and enhance onboarding and training for future district roll outs.▪ Manager of Client Engagement and Administration, CCNS: (Current) Maximize revenue through effective lead conversion, streamline operational processes for enhanced efficiency, serve as the central point of contact for customer interactions, and oversee all administrative responsibilities.
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Customer Success Regional Manager, Strategic And Emerging AccountsPearson Jul 2021 - Jan 2023London, GbAccomplished Manager of Customer Success recognized for improving customer retention and satisfaction, fostering team collaboration, driving transformative initiatives, and implementing process and cultural changes to achieve ambitious objectives. Managed a strategic account portfolio with over 11,000 instructors, 1M+ subscriptions, and $100M+ annual revenue.Collaborated with Account Management, Sales, Integration Services, and Support to align CX strategy with Sales' go-to-market approach. Utilizing Salesforce and Tableau data, I established a regional CX District comprised of 10 equitable CSR territories spanning Maine to Virginia. This included creating new processes, benchmarks, and support structures for my team's successful entry into these territories. Simultaneously, I expanded the team by 100% through revised recruitment and hiring practices. As a team leader, I fostered a cohesive and results-driven environment responsible for onboarding, training, and upselling customers across various digital courseware products. The team seamlessly integrated new CSRs and embraced a data-driven, solution-oriented culture, evident in the 8.5 team morale rating (up from 2 within 90 days). Within the first year, the team developed customized success plans, identified risks, and implemented proactive interventions.Transitioning the team's mindset from reactive to pre-sales partnership, I facilitated stronger collaboration between Customer Success and Sales. The team adopted best practices in territory strategy, instructor engagement, and customer satisfaction enhancement. This included differentiated service-level agreements, refined onboarding experiences, and impactful lifecycle touchpoints.I maintained bi-weekly/monthly retention forecasts and provided weekly KPI & risk assessment reports. Identifying essential retention metrics, I collaborated with leadership to create scalable strategies for measuring the impact of Customer Success initiatives. -
Esl EducatorSelf-Employed 2019 - Jun 2021I create and virtually deliver personalized curricula and content for international ELL students, as well as native speakers locally. My focus areas include literature analysis and writing composition. I'm also a passionate advocate for the power of technology to accelerate educational equity and excellence, and throughout the pandemic have worked across local stakeholder groups to increase awareness of, and fluency in, technology resources to improve student engagement and outcomes in remote learning environments.
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Customer Experience Product Operations ManagerPearson 2017 - 2019London, GbDrove organizational transition and alignment with customer-centric business operations. Identified and led research projects, aggregated and synthesized Salesforce, Maritz survey, and focus group customer data, and communicated instructor and student experience insights for cross-functional teams including product, engineering, marketing, and sales. Provided timely, actionable reporting to executive stakeholder groups, coordinated and facilitated cross-functional workgroups, and represented the voice of the customer in product strategy meetings. Directly contributed to product iterations which measurably reduced support costs and improved customer satisfaction ratings.
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Product Manager, Product Readiness And MonitoringPearson 2016 - 2017London, GbLeveraging Salesforce tech support data, identified emerging product issues, researched root cause, and accelerated technical solutions.• Ran daily pivot tables to identify year-over-year anomalies; researched root cause and collaborated with product and engineering teams to resolve.• Led daily status meetings for 100+ stakeholders from Product, UX, Marketing, Sales, and Support, resulting in consistent year-over-year decreases in unplanned, technology-related incidents affecting customers.• Collaborated with product teams to define and prioritize product roadmaps.• Created and published over 200 internal- and external-facing Knowledge Base (self-help) articles to improve UX.• Provided deep-dive research and analytics for Revel and Mastering product teams. • Facilitated customer engagement initiatives (NPS surveys, focus groups, customer journey mapping sessions) to drive product development prioritization and implementation.
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Senior Program ManagerPartnerships For A Skilled Workforce 2015 - 2016Reporting to Executive Director, initiated, designed, and led the execution of initiatives and programs to promote workforce development in collaboration with nonprofit, advocacy, academic, government and workforce organizations. Strategic Planning and Execution:▪ Developed and executed strategic plan to ensure regional career center operations aligned with updated federal Workforce Innovation and Opportunity Act (WIOA) mandates positively impacting local communities.• Developed innovative career center business model.• Established trusting partnerships with the Executive Directors of eight federally mandated non-profits (WIOA Partners), whose organizations engaged with the career center. Secured their buy-in to join planning workgroup. • Planned, facilitated, and successfully steered workgroup to an executed Memorandum of Understanding. Program Management:▪ Developed, planned, and implemented a regional pipeline training program for the retail industry: Performed labor market research. Engaged and secured commitment to join training program from local retail leaders (TJX Companies, Roche Brothers, others). Identified training locations, curricula, & scheduling. Planned and executed employee outreach strategy.Communications:▪ Wrote white papers, RFP to procure a career center operator, and wrote 1 of only 30 proposals to receive grant funding through Commonwealth Corporation’s Workforce Competitiveness Trust Fund FY16 appropriation to execute program. ▪ Created and maintained board minutes.
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Director, Client Success & OperationsGraystone Solutions, Inc. 2005 - 2015Transformation Leader and Customer Success Manager with proven success leading teams through market-driven organizational transitions to facilitate organizational viability and growth. * Managed client and vendor relationships * Hired, trained, and supervised customer service staff servicing over $3B in mortgage servicing assets. * Drove business growth through direct sales, marketing and trade show participation, drafted contract proposals and provided pricing recommendations for renewals. * Partnered with executive team to develop alternate revenue streams, reduce costs and ensure profitability through two core business re-structures, and successfully launch Loankin, a digital/online personal loan management product.
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Teacher; Hs ElaVarious Locations, Us 1990 - 1996
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Case ManagerDakota County Social Services 1992 - 1994Case Manager for 6 children in child protective services; Served as primary liaison between the family and the school, responsible for monitoring health and well being of children reunited with their biological mother after her return from jail
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Elementary And Middle School TeacherTeach For America 1990 - 1992New York, Ny, UsTaught elementary and middle school students in contained multi-subject classrooms
Claudine Coulon M.Ed. Skills
Claudine Coulon M.Ed. Education Details
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Harvard Graduate School Of EducationTeaching And Curriculum -
University Of MichiganEnglish And Political Science
Frequently Asked Questions about Claudine Coulon M.Ed.
What company does Claudine Coulon M.Ed. work for?
Claudine Coulon M.Ed. works for Veterinary Initiative For Endangered Wildlife
What is Claudine Coulon M.Ed.'s role at the current company?
Claudine Coulon M.Ed.'s current role is Director, Strategy and Operations.
What is Claudine Coulon M.Ed.'s email address?
Claudine Coulon M.Ed.'s email address is cl****@****son.com
What schools did Claudine Coulon M.Ed. attend?
Claudine Coulon M.Ed. attended Harvard Graduate School Of Education, University Of Michigan.
What are some of Claudine Coulon M.Ed.'s interests?
Claudine Coulon M.Ed. has interest in Children, Civil Rights And Social Action, Education, Poverty Alleviation, Health.
What skills is Claudine Coulon M.Ed. known for?
Claudine Coulon M.Ed. has skills like Process Improvement, Coaching, Leadership, Strategic Planning, Team Building, Credit, Strategic Financial Planning, Microsoft Office, Microsoft Excel, Financial Analysis, Product Development, Public Speaking.
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