Christopher Counsell Email & Phone Number

Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Esri Australia has a shared passion for solving problems with GIS and Enterprise Technology; for contributing to an ongoing geospatial conversation; and collaborating with our clients for a better future. As a Senior Lead Consultant in the Client Success division Chris plays a role in making this vision a reality. Key responsibilities include daily management of escalated incidents, interfacing with key strategic clients, system analysis, Enterprise support and system maintenance. Additional responsibilities:Provide high-quality technical support, training and customer service to Esri Australia clients.Perform incident, problem and change management processes in line with ITIL best practice service delivery framework to resolve Level 3 and Level 4 technical issues.Manage the escalation process for level 2-3 consultants and complex/high-priority cases through the provision of technical advice, client management and liaison with Technical Service Leads, Managers.Maintain knowledge of current technology and application trends, including certification in ArcGIS Enterprise, ArcGIS Online, ArcGIS for Desktop and CompTIA++.As a subject matter expert, author and edit technical knowledge articles for internal and external users.Ensure direct reports are knowledgeable, managing case workloads and exceeding service level and oeprational performance metrics of the Client Care Team.Lead and conduct reviews and evaluations of assigned team members. Act as an escalation point for product technologies, case management and other areas as required to ensure optimal client experience.

Sydney, Australia

- Provide leadership, mentoring and performance review within Enterprise team- Act as an escalation point for incidents- Delivered integrated mobile solutions for mobile data capture workflows- Maintain knowledge of current trends in GIS technology and certification for Esri products- Delivered technical instruction in a number of courses, notably: ArcGIS Enterprise Administration Workflows, ArcGIS Enterprise: Configuring a Base Deployment, ArcGIS Pro Editing Workflows, Putting ArcGIS to use Across your Organization, Field Data Collection and Management using ArcGIS - Assist clients using analytical, educational and problem-solving skills

Sydney, Australia

- Troubleshooting, researching and resolution of technical queries across the full range of ArcGIS products and services - Introduction of key workflow management and guideline lead to appointment as lead consultant - Certification and training in Esri courses - Creation and delivery of client workshops and solutions

Sydney, Australia

- Managed, delivered, governed and lead GIS solutions on large-scale infrastructure projects - Lead GIS solution for Moorebank Intermodal Terminal Facility across multiple stages - Data management, reporting and Web-GIS provision for internal and cross-company - Developed automated workflows that brought efficiency and allowed frequent, short-notice web updates

Wollongong

Wollongong, Australia

- Created a variety of maps for different clients.- Developed solutions and procedures for troubleshooting.- Designed new, more efficient methods for regular tasks- Collaborated with several other GIS users in a dynamic environment.

- Extensive literature review - Design and utilisation of research coding framework - Five-week research focusing on the portrayal of inter-ethnic (and other) couples in Australian media - Statistical design and input

Bachelor Of Science (Bs), Human Geography, Distinction

- UOW Alumni Faculty Prize (2012) - SISAT & SCSSE Advisory Committee Prize (2011) - Illawarra Prize for First Year Earth and Environmental.

Higher School Certificate, 96.8 (Uai)

Activities and Societies: - Prefect, Boarding School Prefect, SRC, House Captain- NSW HSC First Place in Course (Senior Science) - NSW HSC.