Cody Croan Email & Phone Number

Lead initiatives aligning library culture with values and mission, fostering collaboration, and facilitating cross-functional communication for improved efficiency and effectiveness. Develop and implement internal communication plans to strengthen organizational culture and effectiveness. Manage the Organizational Communications department and staff to create procedures that ensure consistent, high-quality customer service, optimized operations, and risk mitigation. Conduct assessments to identify strengths, weaknesses, and employee needs, driving solutions-oriented initiatives for a thriving work environment.

Kansas City, Missouri, United States

Established collaboration channels for cross-departmental procedural review and implementation.Facilitated a diverse committee of staff members to evaluate existing procedures, propose new services, and improve accessibility. Mediated discussions, building consensus on procedural changes with staff and stakeholders. Gained experience and engaged all staff through hands-on work at branches and shadowing roles. Provided comprehensive coaching on procedures (virtual & in-person) ensuring consistent application.

Created the Woodneath Press print-on-demand service and publishing imprint for the Story Center to help community members write and share their stories as printed books available in book stores, libraries, and online distribution avenues. Coordinated and managed the inaugural Woodneath Press publication of Cowtown. Resolved technical issues with vendors, minimizing disruptions to printing and distribution of works. Recruited, supervised, and mentored internship staff, ensuring high-quality customer reviews for submitted works. Managed budgets, author payments, and developed relationships with community organizations (DigiSTORY KC, National Storytelling Network) for storytelling services.

From 2013 - 2014 (full-time):Led preschool storytimes tailored to needs of MCPL's strategic plan to serve new community in Liberty, MO area - Provided excellent customer service as technology expert for eBooks, databases, and online library services for community - Met with community members to engage and establish positive community involvement.From 2011 - 2013 (half-time):Crafted blogs for Parkville Branch website - Provided superior customer service as Branch Technology Expert troubleshooting technical issues on devices and with services such as OverDrive, OneClick Digital, Zinio, freegal Music, IndieFlix, and other electronic resources

Parkville Branch

Provided superior customer service to all patrons - Planned Teen Creative-Writing Workshop and Adult writing programs for November - Designed Branch Monthly Calendar and Tri-Branch marketing brochure to promote programming to the community shared by the Boardwalk, Parkville, and Riverside branches

Master'S Degree, Library And Information Science, 4.0

Activities and Societies: Completed Public Library Leadership Fellows program 2014 - 2015

Bachelor Of Arts (B.A.), English Writing, 4.0

Activities and Societies: Park University's Degree with Honors Program, Park University Philosophy Club president 2010 - 2012, First Year.