Crystal Robinson Email & Phone Number

7007 Broadway Avenue Cleveland Oh

Plan the daily operations of the Special Servicing (Loss Mitigation) department. Direct, supervise and evaluate workflow across teams. Provide strong leadership, support and direction to the Supervisors and associates. Drive the policies, procedures and corporate strategies as set forth by senior management and the Manager of Default Servicing. Manage loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department. Ensure compliance with departmental policies and procedures and all applicable government, investor, and client regulations.

Manage the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develop new deposit and loan business. Provide a superior level of customer relations. Promote the sales and service culture through coaching, guidance and staff motivation. Achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships. Provide leadership, training and supervision.

Mba, Business Administration And Management, General

Bs, Economics

Activities and Societies: AKA SBI