Chelsea Cropper Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

- Built and launched NVIDIA’s Jetson Nano Grant program; manages all internal operations and marketing strategy, collaborates with international stakeholders, and organized a new shipping framework which led to an average 75% cost savings.- Overhauled NVIDIA’s Jetson Champion program; established vetting and on-boarding process, oversaw creation of all digital assets, and maintains on-going relationships with 20+ top developers and evangelists.- Leads community events and sponsorship program; identifies and evaluates opportunities, negotiates packages with third parties, and coordinates participation at online and in-person events.

Menlo Park, Ca, Us

- Launched firm’s first online community for 75+ portfolio company CEO’s and executive teams; responsible for engagement strategy, metric tracking, platform documentation, and member management.- Co-led Trinity’s event program; planned and executed 11 events, managed a $500k annual budget, negotiated vendor contracts, and designed all visual collateral.- Managed firm’s online presence, including website content, monthly newsletter, social channels, and digital assets; coordinated the execution of a major brand overhaul.

Mountain View, California, Us

- Managed a network of 1.5k+ independent contractors who provided technical support and project feedback to 40k+ online students; designed a QA process which led to a program-wide rating increase of 10% in the first 12 weeks.- Worked cross-functionally with product, marketing, and UX leaders; conducted user research, reported top issues, influenced product roadmap, and ensured support team readiness for global launches and feature rollouts.- Founded the first community advisory board; hosted weekly webinars, provided training on new features, and created user-informed documentation on best practices.- Worked closely with video team to outline, storyboard, and produce promotional marketing video featuring a high-performing community member for product homepage.

Mountain View, California, Us

- Managed recruitment, on-boarding, payment, and off-boarding as well as day-to-day administration for 1k+ independent contractors; revamped training materials, initiated referral program, and grew support network by 100% in six months.- Owned two third-party service platforms end-to-end; handled all relevant support tasks, identified and responded to service gaps, established user guidelines, and provided training for internal teams.- Collaborated with product and engineering teams to surface and prioritize issues, identify opportunities for process improvement, and advocate for community needs.

Mountain View, California, Us

- Supported the student populations of up to 12 programs at any given time by answering questions via various support channels, escalating feedback to content, platform and engineering teams, and communicating and implementing course policies. - Trained and supervised new team members and several temporary employees. - Promoted from Student Support Representative after first six months.

- Taught conversational English to 12 classes of 50+ high school students. - Designed and delivered three curriculums catering to the diverse academic levels and needs of my students. - Maintained a positive and constructive classroom environment. - Utilized a variety of tools within the classroom, including technology and music, to keep students engaged and motivated. - Received the highest score on year-end student evaluations among my peers.

Los Angeles, Ca, Us

- Created social media content and handled social media planning for several clients, including J.W. Marriott and Ritz-Carlton. - Completed a large research project on industry-wide trends and spending. - Actively contributed to brainstorming sessions with stakeholders and leadership team. - Performed administrative duties.

Assisted a 3rd and 5th grade teacher at St. Jerome Elementary. Helped with instruction, classroom management and paperwork. Specialized in tutoring students who required one-on-one attention in reading, writing, and math.