Outside and inside sales of print, digital, online, and social media advertising in a fast paced, deadline-driven environment. Executing overlapping seasonal marketing campaigns to ensure client’s product and services discovery and consumption increase.

Responsibilities include receiving emergency and non-emergency calls, monitoring security logs, keeping records, addressing problems, and dispatching appropriate team members. Duties also include monitoring officer hourly reports, sending client-facing reports on daily basis, and fast decision making on all 300+ Accounts.

Provides travel advice and solutions. A critical customer touch point for delivering an IHG brand experience. A brand champion, taking pride in using every customer interaction to educate guests about their brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of their guests, to drive revenue and customer loyalty.

Provides creative and strategic leadership in marketing to promote social and in-person marketing campaigns for enrollment period to ensure business continuity during pandemic. Responsible for social media management, internal email marketing communication, event marketing, paid digital advertising campaign management, content creation and website management. The position includes listening to the potential student’s career aspirations and advises them on the education and experience needed to attain the said career. It includes as well providing the student a career interest test or career aptitude test to help with the discovery process.

Facilitates Information Systems and other IT-Related course classes for interactive online modality. Prepare and share tailored curriculum and content, lead class discussions on course topics, and link concepts to current events, practitioner experience and student workplaces. Evaluate and provides feedback to students and train them to use advanced technologies to improve their experience. Planned and delivered courses based on courses based on learner’s objectives, incorporating games, dialogue, role-playing, and formal exercises.

Customer Service Representative provided frontline service for Americas’ largest Telecommunications and Entertainment Company. Provided assistance in most areas of the company’s line of businesses which includes but not limited to internet service sales, mobility which includes sales and returns, etc., television or program bundles either via internet-enabled transfer, satellite, and cabled. This includes the assistance as well for all billing and technical, and payment disputes.

Provided customer email response with the same capabilities of Reservations Supervisor for a Colorado-based ultra-low-cost Airline. Managed email delivery and responsiveness for all business communications to cater for all customer needs while maintaining the in-house software used to send all emails. Provided guidance and expert recommendation on best practices for email deliverability across all email needs.

Provided assistance on escalated phone calls and offer outside the policy options suitable for customer's need for a Colorado-based ultra-low-cost Airline. Provided assistance to analyze complex guest requirements, including itinerary planning needs to ensure efficiency and effectivity of the flight. Responsible for utilizing sales and service techniques to close new and referred business to generate and increase revenue.

Booked reservations and use suggestive selling techniques to get customers to purchase additional services and amenities for a Colorado-based ultra-low-cost Airline. Corresponded incoming and outgoing calls in overall reservations, cancellations, flight changes and modification using the company’s standard and sales management procedures. Ensured flight prices and information given out are up to date.

Provided groundwork changes to the workflow process by being the intermediary between the account client and the specialist. Lead the whole department to increase workplace productivity. Train incoming workforce in using tools and equipment for future increase of productions. Take inbound and outbound calls to cater customer under insurance trial medication which includes all frontline services. Provide solutions and build customer trust by providing accurate technical assistance to the product and its proprietary inclusions. Monitor customer’s product usage for insurance compliance for regulations and policies. Offer medical supplies to customers as part of product after sales support.

Assisted and enforce durable medical equipment usage patient compliance. Completes authorizations and referrals for services, including appointments and procedures to ensure insurance disbursements. Review patient's medical history and insurance coverage for approval. Contact referring physicians for additional information as needed. Input new patient information and update information in the system. Monitor schedule for potential issues. Complete billing documentation. Assist with other clerical tasks as needed.

Assists consumer level security software subscribers in most frontline services like technical software support and troubleshooting, billing and retention, marketing and product knowlege.

Provided continental support for an international flower delivery network service.