Clare Shannon Email and Phone Number

As a technical writer at DMP, I grew my skills in technical communication, documentation management, and design. My day-to-day work included the following responsibilities:- Writing end user and internal documentation for multiple mobile applications, websites, and software programs.- Producing API how-to guides that allowed large companies to interface their applications with DMP's systems.- Interviewing subject matter experts from a variety of departments and levels of management to gather information. - Researching, testing, and exploring new hardware and software product offerings to create instructional content.- Assisting with the product update process by composing feature updates that explained new functionality.

Through Outsourced Personnel Services, Inc., I acted as a contractor supporting a division of Pratt & Whitney Aviation and Aerospace (www.pw.utc.com). My position involved the following activities:- Placing purchase orders for jet engine service work- Processing vendor invoice packets- Resolving invoicing issues and vendor questions- Corresponding with vendors and operations managers to monitor job progress- Creating and updating standard operating procedure documentation- Updating and maintaining job data spreadsheets - Participating in daily operations conference calls

During my time at Red Crow Marketing, Inc. (RCM), I was promoted from a technical writer to a project manager overseeing all broadcast and print production. I also assumed the role of Operations Manager, and helped to better define the boundaries and responsibilities of that title within the organization. I managed many resources simultaneously and created production timelines and critical paths. I was assertive when necessary, and not afraid to ask for help when I was unsure of what to do. As Production Project Manager, I managed the following responsibilities:- Oversaw all broadcast, print, and outdoor media production- Built and maintained a pool of 15-20 freelance vendors- Created and updated a rate sheet for all production services and vendors- Coordinated with clients to get revisions/final approvals on artwork/copy- Coordinated with an in-house media planner to monitor placement deadlines and request art direction- Created purchase orders and approved/processed invoices- Outlined and clearly delegated tasks to vendors and efficiently supervised them to insure timely, cost-efficient, and high-quality deliverables- Verified customer satisfaction during and upon completion of each project As Operations Manager, I managed the following responsibilities:- Educated staff on processes and policies- Created and maintained the RCM Policy and Process Manuals- Facilitated weekly meetings where staff members learned processes and policies and had an opportunity to ask questions and express concerns