Christopher Curley Email & Phone Number

Durham, Nc, Us

Boston, Ma, Us

Chapter Leader of a team of Agile Coaches supporting the Agile transformation of the Enterprise Technology organization. Leadership in the service of coaches, including development and learning plans, roadmap definition and ordering, aligning with client strategies, staffing and alignment, and the delivery of coaching services to enterprise cloud, software engineering, and enterprise data and application architecture services.Previous, Agile coaching in support of the Digitization of Client Services in Personal Investing, spanning Digitization and Automation Services and Digital Shared Services.Responsible for improving team delivery practices, producing shorter cycle times, lead times, and time to value. Individual and team coaching spanning design-thinking in the discovery loops, Agile/Lean capabilities in the delivery loop, and strategic planning in the portfolio and program backlogs driving rapid, incremental delivery of capabilities tied to organizational KPIs.Achieved on average a 33% increase in delivery velocity, focusing on incremental value delivery, identifying the best first customer for capabilities, and automating recurring non-value work steps. Major overall gains were achieved through shifting the team focus from completing solutions to enabling associate and client capabilities levering KPI shifts toward targets.Resolved key conflicts within and across teams through individual and team coaching, applying SBI, ORSC, and team building. Focus on shifting team dynamics from status updating to collaborative decision making and shifting role-based activities (e..g testers) to shared team responsibilities (e.g. testing). Providing coaching to Tribe leadership, Squad Leadership, and individual associates.

Charlotte, Nc, Us

Internal coaching practice introducing the New Business Model to organizations throughout the enterprise. Coaching, mentoring, teaching, and facilitating team growth in Agile, DevOps, and on-demand cloud-enabled IT services. Engagement services spanning the development of independent learning materials, one- and two- day training, and long-term team engagements to map the value stream, align teams to effective product development, and metrics to base line and improve predictable, valuable work products. Core focus: Marketing Strategy transformation. Coaching and consultation services to [1] assess organizational readiness for change, [2] build a culture, practices, and systems transformation target goal, [3] implement a change management and change communication life cycle, [4] build and operate change metrics tracking the fitness of the change event to improved organizational responsiveness, predictability, quality, and value realization. The result was taking an organization that was peak-performing at the plateau of heroic operations and implement an organizational change a three-tier governance model, scrum teams dedicated to a team backlog, and shorter cycle times through a well defined value stream across multiple marketing channels.

New York City, Ny, Us

Ownership of the end-to-end work process that transforms the Product Roadmap into valuable software. Orchestrate the work of multiple streams in the delivery flow path. Monitor program run-rate and cross-departmental spend. Coordinate the transition of the product backlog into the sprint backlog (backlog scrubbing), facilitate Scrum ceremonies, coach teams toward improved performance, mentor team members toward individual improvement goals, and interface with organizational leadership.

Montreal, Quebec, Ca

Coaching engagement to facilitate Hardware and Software Scrum Team productivity, integrating hardware, software and firmware in the New Product Introduction (NPI) workflows in the highly-regulated financial and banking industries. Coaching and facilitating team development of new products and of new feature requests (NFRs). Improving processes delivering working hardware and software. Maximizing the value created by the team. - Physical and software security, including currency storage and cloud-based ledger reconciliation- Leveraged scrum/lean tools and techniques to facilitate communication between product management (PM) and product development (R&D). Facilitate product owner translate the vision and strategy into incremental work for the team.- Orchestrated Data-driven efficiency and effectiveness to maximize value created by the team.- Implemented empirical process control: transparency, inspection, and adaption.- Evangelist as vanguard for scrum methodology within R&D and across the company.

San Jose, Ca, Us

Oversaw strategy management, formulation and implementation for Cloud Computing and Data Center Services in the Global IT Systems organization. Aligned the Architecture & Design (A&D) and the Implementation & Deployment (IDO) functional organization goals with Cloud Computing services key business outcomes. Coordinated CapEx and OpEx fiscal year and quarter planning. Partnered with the Project Management Office to prioritize changes aligned to strategy and the Services Management Office to measure service quality and outcomes to defined objectives.- $8M CapEx and $24M annual budget- Cloud Computing Data Center Management- DevOps and Continuous Improvement transition- Virtual Machine and Bare Metal Service Consumption Planning- Fleet Management and Optimization Goal Setting- Service Cost Modeling and Recovery Planning.- Operating Model Definition and Implementation- Offsite planning, facilitation and follow up.

San Jose, Ca, Us

Operated the Customer Care Project Management Office. Facilitated the transition from waterfall to Agile delivery processes. Drove standardization of project and product processes, supporting approximately 150 projects annually. Coordinated with release management, quality assurance, performance management, and infrastructure transition teams to align processes, manage costs, and improve execution. Coordinated the execution of the project portfolio, aligning project execution to strategic planning and ITaaS service reviews. - Agile Transformation to a Scaled Agile and DevOps organization in a consumption-based model- Standard project and product owner release train, architectural epic, scrum team operations- Evaluate and report on execution value across the entire portfolio- Weekly project governance and value-case review- Scrum master and product owner coaching- Interfacing with enterprise process owners ensuring architecture, budgeting, security, quality, and release readiness processes are well-managed and executed- Strategic alignment of project execution with Customer Care services roadmaps and life-cycle management excellence.

San Jose, Ca, Us

Program chartered by the Global Data Center Program to migrate the 25TB customer care platform from data centers in California to Texas, transitioning from legacy to a Cisco UCS platform. Oversaw boundary management of +40 integrated applications, spanning customer registry, product registry, human resources registry, legal, tax, finance, and foundation/middleware integration. Ensured architectural assessment and identification of all upstream and downstream dependencies. Oversaw quality assurance testing and risk management. Coordinated cross-functional budget, identifying, optimizing and managing multiple budgets across multiple dependent organizations. Maintained management stakeholder alignment and support for the migration and ensuring minimal impact to partner organization roadmaps.- Program office leadership and coordination of multiple cross-functional teams - Stakeholder identification, communication, and management- Metrics & quality control reporting- Risk, issue & change management- Estimating costs, optimizing, budgetingMigration was completed with zero incidents due to change. Identified cost savings from boundary of approximately $1M in test cost reduction and cost avoidance of support costs during post go-live normalization.

San Jose, Ca, Us

Chartered by the Go-To-Market Organization to optimize the services business 2-Tier distribution channel with the goal of improving attach and renewal rates, revenue recognition cycle time and operating costs. Managed multiple, concurrent projects defining business process and transaction improvement opportunities. Key focus on managing stakeholders, developing elevator pitches and building a sense of urgency to support change. Focus on standard project processes, implementing a Program Management Office and common processes for managing, measuring, and communicating project results.Focus on standard project process, defining common architectural approach to business process documentation (BPMN) and technology solution (BPEL), enabling traceability on business need to solution design. Long-term focus on documenting business process and technology interdependencies for improve life-cycle management on business process and transaction flows.- Best practices and program/project control systems- End-to-end delivery across multiple project teams - Portfolio management of scheduled Q&O improvements- BPMN standard process models in Telelogic System Architect.Reduced the complexity, cost, and operational risk of business risks of support sales attach and renewals. Simplified attach and renewal opportunity and identification. Improved sales forecast and goal development.

San Jose, Ca, Us

Chartered by the CIO to redesign enterprise server and network monitoring & management services, with the goal of a more stable IT Service with a standard cost model and provision process. Focus on IT as a service, w/ ITIL v3 foundation. * ITaaS* ITIL v3 Service Management* APDEX quality scoring* Root cause of operational failures and authorized projects to correct them* Agile releasesProject and Product lead for enterprise management solutions supporting hardware and software platform monitoring and management. Oversaw the transition of the change management software from change scheduling to a change assessment and impact approval tool. Aligned change management with CMDB and application profile databases and Operational Change Management Review Boards.Oversaw the transformation of platform monitoring to determine platform availability to monitor also business effectiveness of the available service. Monitored transaction performance against business SLA.Implemented the service manager role for monitoring and management solutions. Defined service management metrics and measured client satisfaction and addressed client needs with frequent, iterative releases of new or improved functionality. Shifted focus on the monitoring and management as a lever for operational cost savings for clients and lowered the total cost of ownership of services, reducing organizational cross charges with departments consuming management on monitoring solutions.

San Jose, Ca, Us

Project manager initiating, planning, executing, monitoring & controlling and closing information technology projects delivering hardware and software solutions to the Cisco Enterprise. Managed teams of five to ten members.Chartered by the Application Foundation Services to implement enterprise middleware infrastructure providing a reliable and secure application to application integration platform.- Tibco MMX and Business Works platforms, management tools and provision systems.- Horizontally scalable architecture- Monitoring and alarming, focused on alarming production faults on dev and stage environment to reduce production incidents- Standardized release cadence and scalable support modelDrove adoption of middleware platform from a single customer with a niche solution need to a mission-critical platform supporting all Cisco revenue transactions. Key focus on building and maintain stakeholder relationships and addressing stakeholder requirements. Awarded commendation from the CIO for accomplishments in managing team, stakeholder and business value in the middleware platform development.Chartered by the HR Comm. Team to implement a standard platform for intranet content management for +28K individual contributors and millions of information objects.- Requirements elicitation & management- Iterative delivery, quarterly releases- Interwoven & DocumentumStakeholder community spanned +10K impacted content contributors and content owners. Adopted Agile development methodology to rapidly deliver frequent improvements, transforming the content publishing system into a content management system. Focus on lifecycle management of information assets.

Espoo, Southern Finland, Fi

Software/Hardware Integration Team. Provided technical documentation, requirements management, cost analysis, solution recommendations for core infrastructure components supporting enterprise business process (e.g. hardware, software, and network devices and services supporting financial, manufacturing, sales and marketing, human resources, facilities management, information technology, etc.)

Authored data books, data sheets and technical notices for video and graphic controller chips, mpeg video processors, and software drivers. First line support for EOM engineering clients, coordinating issue to resolution engineering work processes. Rolled out pilot corporate Internet and intranet website.

Bachelor’S Degree, History

Bachelor’S Degree, Political Science