Chris Cutshaw Email & Phone Number

Houston, Texas Area

Responsible for both short and long term financial success as the Chief Executive Office/Owner of Metro Technologies, I provide expert leadership in the daily oversight of all functions within the organization while working with the board in developing strategic business plans.In addition to developing the overall strategic vision for the organization, my positions requires that I create, organize, and lead subordinate employees to ensure maxim profitability and efficiency. My Accomplishments Include:• Prepare and oversee the annual strategic plan and budget.• As the project manager for three new construction hotels IHG, Hilton, Marriott, Choice and Wyndham; serve as the primary point of contact for work on low voltage A/V, network wiring, and equipment installation.

Conroe, Texas, United States

Capitalizing on my background in building strong client relationships, technical expertise, and software knowledge, I worked with the client's contact to establish future growth and development of the IT needs of the organization. Under my strategic vision, I oversaw the organizations computer systems including installation, updates, and maintenance. My responsibilities for protecting the organizations infrastructure were key as I conducted security scans for unauthorized networks and prevented local network from being compromised. In addition, I administered and managed Active Directory Users and Group accounts for multiple enterprise enclaves.My Accomplishments Included:• Developed, created, and designed retrofit wiring harnesses for Falcon 90, Citation CJ3, and Bombardier commercial aircrafts.• Utilized Z-Wave technologies in the implementation and quality testing for wireless controllers.

Houston, Texas

Manager for 3 full service Holiday Inns in Houston, Texas. Responsible for all IT, Network, Phone, and Maintenance issues. Tasked with making sure the hotel is completely IHG compliant.

Houston, Texas Area

As the Customer Service Manager at Aoin Inc., I took great pride ensuring both employees and client's received oustanding customer service at all times. No matter the how challenging, I consistently maintained established Service Level Agreement responses by implementing ongoing training and coaching customer service representative and partnering with members of the operations support team. To help facilitate professional growth for my direct and indirect reports, I desired to help each employee reach their potentional through quality leadership by sharing knowledge, vision, goals, and open communication. The company and employees both improved overall using a "Team" philosophy to grow a positive working relation amongst the team.My Accomplishments Included:• Directly supervised, coached, and developed a team of up to 10 customer service representatives both domestic and international.• Implemented process improvement initiatives that decreased response and repair time from 3 months to 48 hours.

Highlands, Nc

Engineer and install WWAN for residential and commercial last-mile internet accessMaintain Alvarion wireless APs, CPEs, PTP radiosInstall customer premise units for connection to WWANConfigure SonicWALL firewalls for customer access to InternetMonitor and document network traffic using Wireshark softwareRepair and replace cell tower unitsBuild, climb and repair equipment towers for expansion of coverage areas

Highlands, Nc

Provided residential and business technical support for Windows and MAC servers, desktops, laptops, and handheld devices.Designed, build and maintained Wireless Wide Area Network (WWAN) for high speed Internet access in rural North Carolina using Alvarion, Tranzeo, and Deliberant wireless system. Designed and Installed Windows Server 2003 - 2008 networks around the determined needs of the client. Configured Exchange, Active Directory, File Sharing, Security Groups, and Web Servers.Design and deploy wireless and wired IP networks for advanced Audio/Video residential and commercial control. Experienced in SAVANT controls and URC controls. Sub contracted for outside national tech support companies as a warrenty support technician. Experienced in Samsung and Visio Televisions, ScriptPro pharmacy dispensing, printer repair, hardware and software troubleshootingWeb development with HTML, ASP, and PHP with MySQL

Franklin, Nc

Repaired and replaced network software and hardware for 13 campuses, 2400 workstations, 16 servers, and network hardware. Built database to track troubleshooting and submission tickets for IT department. Serviced over 700 teachers and administrators across the county Tracked all IT assets within the schoolsInstalled and maintained Novell ZEN and Windows Active Directory and administrated users.Installed through server, remotely, and locally all software

Cullowhee, Nc

Taught student and university faculty technology courses in teaching computer labs. Advised University administration on student portal software and orientation classes.Designed class presentations and technology requirements for the University students.

Ma.Ed., Adult And Continuing Education Administration, 3.8

Activities and Societies: Phi Gamma Mu Honor Society Graduate Assistant - Faculty Learning Center University Student Technology.

Bachelor Of Arts (B.A.), Zoology/Animal Biology, 3.0

Activities and Societies: Delta Tau Delta Fraternity, Undergraduate Research AssistantshipCompleted Graduate Level Electron Microscope.