Chiwon (Chris) Woo Email & Phone Number

- Data and trend analysis for early recognition of potential sales trend changes as well as early detection of issues with e-commerce at multiple levels, from orders being placed, to processing, shipping, and delivery to the client- Oversight of customer service department and team members.- Hiring and training new staff- Ensure high staff morale- Scheduling- Department meetings and one on one meetings to ensure staff are delivering high quality service as well as keeping up to date with initiatives and hitting KPI goals.- Project management and streamlining processes for efficiency.- Web testing and bug reporting.- Interdepartmental efficiency analysis- Ensure all team member responses to customers adhere to company policy, and ensure customers are satisfied to the extent of our policies.- Handling customer complaint escalations and providing solutions that adhere to policy.- Interdepartmental liaison: Being the point of contact for multiple different departments and customers who require information and solutions from other departments and sources.- Customer experience trend analysis and solutions.

Vaughan, Ontario, Canada

- Oversight of customer service department and team members.- Project management of customers, sales, and interdepartmental efficiency analysis.- Ensure all team member responses to customers adhere to company policy, and ensure customers are satisfied to the extent of our policies.- Handling customer complaint escalations and providing solutions that adhere to policy.- Interdepartmental liaison: Being the point of contact for multiple different departments and customers who require information and solutions from other departments and sources.

Etobicoke, Ontario

Overseeing day to day operations and customer service.Managing marketing and promotions.

Responsible for facilitating case-related activities under the case worker, such as additional support for clients outside of the case-worker's schedule, facilitating follow-up consultations and support sessions, administrative assistance, and compiling/analyzing case reports.

Editing manga scripts translated from Japanese to English, then quality check the final product to be published and distributed in North America and online sales.

Psychology

Ontario College Advanced Diploma, Game Programming