Chris Anderson Email and Phone Number
Chris Anderson work email
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Chris Anderson personal email
Highly driven senior leader with extensive experience managing people, sales and customerengagement
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Director Strategic Workforce Capacity PlanningAdpHalifax, Ns, Ca -
Director Customer CareScotiabank Jan 2022 - PresentHalifax, Nova Scotia, Canada -
Senior Director Contact CentreCibc Jul 2019 - Jan 2022Ontario, CanadaSuccessfully leads a high-performing team of over 500 employees, including up to eight senior managers and over 40 team leaders across multiple lines of business • Accountable for the long-term strategies of the National Investment team, Chat and Social Media Contact Centre, and Inbound Telephone Banking • Leads strategic plan development and project implementation resulting in increased call centre queue efficiency• Consistently achieves productivity, revenue, compliance and client targets across multiple business unitsHIGHLIGHTS AND SIGNIFICANT CONTRIBUTIONS• Co-led COVID-19 initiative to successfully transition back to BAU, resulting in increased NPS and decreased staff absences• Responsible for revamping “Telephone Banking A-bay program,” resulting in improvements in program duration and a more comprehensive role structure• Speaker at two Ignite sessions on the Experienced Leaders panel• Sponsor of the Green and Sustainability Committee -
Director, Capacity PlanningCibc Mar 2018 - Jul 2019750 Lawrence Ave WEffectively managed the long-term workforce strategies and budgets across nine lines of business. • Responsible for the workforce plan for over 3000 full time staff and a budget of over $220MM.• Built relationships with business leaders by partnering to develop strategies to improve productivity and business efficiency• Influenced transformational business decisions on multiple large-scale projects by providing in-depth analysis and sharing key insights to ensure project successHIGHLIGHTS AND SIGNIFICANT CONTRIBUTIONS• Successfully saved $13MM by partnering with business stakeholders to create and implement strategic initiatives that improved business performance• Co-developed a competency assessment tool for the long-term forecasting team • Took on leadership of the projects side of the business to enhance communication between planners and projects, which resulted in planners being more involved and leading project assessments of their own
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Director Talent DevelopmentCibc Dec 2016 - Mar 2018595 BayLed a team that drove strategic initiatives to improve employee capability within Contact Centres, Banking Centres and Mobile Advice.• Partnered with line of business leaders to create fiscal learning plans, including budgets and overall strategic direction• Guided critical decisions resulting in the successful implementation of the following projects:o Project ECCO (Telephony Transformation)o FSRDP (Financial Service Representative Development Program) o MADP (Mortgage Advisor Development Program)o MICDP (Mobile Investor Consultant Development Program)HIGHLIGHTS AND SIGNIFICANT CONTRIBUTIONS• Successfully led project team to achieve all timelines for multiple work packages• Utilized relationship building and influencing skills to clear obstacles for multiple concurrent projects
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Senior Manager National ReportingCibc Feb 2015 - Dec 2016Responsible for improving business performance by gleaning key insights from in-depth reporting and analysis for multiple lines of business.• Introduced new and innovative reporting which provided business leaders with tools to successfully manage performance• Successfully maintained the contact centre DOE budget within plan, ensuring all associated tasking was achieved
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Senior ManagerCibc Sep 2012 - Feb 2015Effectively led a team of frontline managers across multiple queues to achieve and exceed business KPIs while maintaining top quartile employee engagement, overall ESAT and MPI scores
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Senior Manager Quality ExcellenceCibc Sep 2010 - Dec 2012
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Senior Business AnalystCibc Aug 2009 - Sep 2010
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Team LeaderCibc Feb 2006 - Aug 2009
Chris Anderson Skills
Chris Anderson Education Details
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Unniversity Of ReginaDiploma In Administration
Frequently Asked Questions about Chris Anderson
What company does Chris Anderson work for?
Chris Anderson works for Adp
What is Chris Anderson's role at the current company?
Chris Anderson's current role is Director Strategic Workforce Capacity Planning.
What is Chris Anderson's email address?
Chris Anderson's email address is ch****@****ibc.com
What schools did Chris Anderson attend?
Chris Anderson attended Unniversity Of Regina.
What skills is Chris Anderson known for?
Chris Anderson has skills like People Management, Self Management, Multitasker, Customer Experience, Call Centers, Team Leadership, Leadership, Relationship Management, Business Process Improvement, Banking, Call Center, Management.
Who are Chris Anderson's colleagues?
Chris Anderson's colleagues are Sheila S., Robert Cobb, Shreya L, Matthew Slipkowsky, Brooke H., Shyam Reddy, Makinde Lateef.
Not the Chris Anderson you were looking for?
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Chris Anderson
Sales Account Manager At Ascension Automation SolutionsLondon, Canada Metropolitan Area2gmail.com, boehringer-ingelheim.com -
5gmail.com, cushwake.com, cibc.com, cibc.com, cibc.com3 +128924XXXXX
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Chris Anderson
Professor And Department Head, Pharmacology And Therapeutics At University Of ManitobaWinnipeg, Mb4sbrc.ca, ucsf.edu, umanitoba.ca, med.umanitoba.ca2 +120423XXXXX
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Chris Anderson
Winnipeg, Mb -
Chris Anderson
Winnipeg, Mb5monsanto.com, monsanto.com, bayer.com, proteinsupercluster.ca, dlseeds.ca1 +120498XXXXX
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