Connie Dahl Email & Phone Number

Eagan, Mn

Project Manager working in EPMO team assisting business partners with process improvement or new development tasks that add value to overall operations and serving our customers.

Twin Cities, Mn

As owner of P2 Momentum, my focus was on "Moving PEOPLE and PROCESSES forward". Specialized in ...Vocational Placement Services as a registered rehabilitation vendor with the Department of Labor and Industry. I assisted clients who were in job transition with job seeking skills necessary to perform job search. Preparation (tool kit including resume, cover letter and practice interviews) + Action (define target occupations, networks and find matching job leads) = Results (new job opportunities)! While clients were in active job search, I continued to provide support and motivation. Project Consulting for small to mid size companies. Utilizing 20+ years of airline experience, I helped manage projects for Sun Country Airlines as a contactor/consultant. I led the successful implementation of the Electronic Miscellaneous Documents project.

Eagan, Mn

Managed decentralized customer care (6 employees) and project management (4 employees) teams in 3 locations who were responsible for providing on-going support to customers and managing new customer software product implementations. Maintained 50+ customer relationships with direct responsibility for communicating system outages and handling customer escalations. Initiated “pooled” customer support concept which reduced support costs by 30%.Project Manager assigned to lead 5 software product implementations providing Document Management, Accounts Payable Workflow, Electronic Bill Presentment, Archive Link and Payment solutions to customers in various industries - Global Brands/Battery, Hospital, Landscape, Freight and Satallite Radio.Managed projects remotely working with customers via email, phone and webinars following API’s project methodology; (1) Pre-implementation: Established project plan with milestone target dates; Defined project scope based on statement of work; Facilitated meetings with customer to gather requirements; and Obtained customer sign-off for configuration. (2) Implementation: Worked with API’s Technical Support and IT teams to configure system as defined; Provided file specifications to customer and assisted them with testing file layouts; Completed internal system integration testing; Assisted customer with user acceptance testing and Obtained customer sign-off for production go-live. (3) Production: Scheduled production deployment date with API’s Technical Support and IT teams; Verified production system after deployment; Assisted customer with system administration setup; Facilitated 3 – 5 weeks of production watch sessions with customer to answer questions, resolve issues and introduce customer care on-going support services; and Obtained customer sign-off for production acceptance. Created and maintained customer care guidelines and project management methodology, publishing final documents on corporate wiki page.

Eagan, Mn

Managed Northwest/Delta merger activities related to account payables. Assisted Northwest account payables team members during transition period. Trained Delta employees on Northwest account payables systems that could not be converted. Processed invoices until all account payable functions were transferred or converted over to Delta in Atlanta, GA.

Managed account payables activities from invoice receipt to payment and reconciliation working with multiple departments and vendors. Eliminated paper and reduced invoice approval time through electronic invoice presentment, electronic workflow and approval, and electronic payment opportunities. Specialized project work focused on bankruptcy and bankruptcy emergence activities.

Managed process improvement projects; International Electronic Invoice Presentment – InvoiceWorks, KLM Settlement of Financial Accounts, New User Interface - InvoiceWorks, Accounts Payable/Purchase Order System Upgrade. Assisted with development and implementation of vendor purchased Electronic Invoice Presentment system - InvoiceWorks for Accounts Payable department; defined file layouts, customized screens, developed on-line tutorials, provided support to internal and external customers, created vendor adoption guidelines, and trained over 500 users using web conferencing. Coordinated, tested and implemented system enhancements, liaison to Accounts Payable management team providing technology improvement recommendations. Supervised four developers/analysts; monitored work assignments, used offshore programming staff to reduce development costs.

Education record

Certified Professional Project Manager (Cppm)

Certifed Accounts Payable Professional (Capp)

Bs: Computer Science