Charles Dang, Mba Email & Phone Number

Austin, Texas, US

Seattle, WA, US

• Led cross-functional teams, integrating efforts between software development, marketing, product management to deliver innovative solutions that resolved critical business challenged, enhancing productivity and.
• Proposed initiatives and received funding to build an 8-person team. Set strategic vision, goals for the new team and led the team to build an AI system to manage Customer Relationship using automated and personalized.
• Led team to build ML models to understand customer short-term and long-term journeys in many interests, and build recommendations to help customers discover products that match their interests.
• Led team to improve customer experience with web UX development and build ML based recommenders for digital products.

Seattle, WA, US

• Built a new team from ground up with a new charter to expand Alexa Skill Monetization to international markets as part of a bigger organization initiative.
• Expanded team charter by adding Premium Alexa Digital Products and quadrupled team size in less than a year.
• Collaborated with product and international stakeholders helping Alexa skill developers monetize their apps; integrated with local payment processors, complied with country payments, accounting, and tax regulations.
• Improved team's Operational Excellent, reducing over SLA tickets to 0 and ticket pool count by 70% within 2 months.

Irvine, California, US

• Managed over 25 software engineers. Provided guidance, training, and mentoring to team members. Established SW coding standards, design standard for micro-services/Restful API for software engineering division.
• Architected and managed web UX and backend development of an e-commerce cloud application; migrated decade old on-premise monolithic eCommerce application to cloud based micro-services architecture.
• Led software development teams to meet critical payment compliance initiatives: 3DS, PCI, etc.
• Improved software quality by establishing guidelines, best practices for software development processes: Coding standard, CI/CD, Restful Micro-service standards, etc.
• Collaborated with senior management (Directors and CTO), vendors, products management, project management, and cross functional engineering teams to deliver complex and quality products on-time with highest quality.

Irvine, California, US

• Led development team to design, develop, and maintain public REST APIs.
• Architected, designed, implemented robust, scalable Users management and Access Control permissions (API Gateway, JWT, Redis, MongoDB)
• Spearheaded effort to integrate/implement AWS technologies (API Gateway, Route53, Serverless(Batch, EC2, Rancher, Lambda, S3, Cognito, Cloudwatch, Terraform, etc.)
• Improved application debug, troubleshoot, and support efforts by implementing advanced self diagnostic system with notification (AWS SQS, ElasticSearch, ELK stack, etc.)
• Established microservices development standards: new project templates, CI/CD pipeline, code coverage, API, etc.

El Segundo, CA, US

• Designed and led team to develop RESTful API Gateway application for web UX Reactjs application, backend web microservices, integrating virtualization container Docker/Consul services, and Haproxy. (Node.js, React.js.
• Led teams to implement Continuous Integration (CI) with Jenkins, Teamcity, Consul, Git, and Docker containers.
• Led transition effort from AWS hosting solution to in-house servers solution.
• Led teams to maintain SAAS projects: new features implementation, code refactoring/review, bug fixes. (Java, mySQL, Elasticsearch, Redis, Rabbitmq, Node.js, React.js)
• Developed development and deployment standards: standard development guidelines for repeatability and stability.
• Build software development team: hired, trained, and managed development members.

• Developed requirements and architectural design for online mobile game for Android and IOS platform.
• Developed client-server messages interface definition, designed mySQL database.
• Developed game infrastructure (C++, NodeJS, SocketIO, and mySQL).
• Setup AWS infrastructure for web and game servers (Docker)
• Build software development team: hiring, training, and giving guidance and support to team members.

• Coordinated with clients on technical requirements and negotiated deliveries.
• Managed projects development, provided guidance and resolved problems with at risk/troubled projects.
• Supervised and trained technical project managers; defined project status/forecast report templates.
• Established project performance metrics, process, and guidelines for software engineers and managers.
• Increased client satisfaction rating by ~150% after one year.

Arlington, VA, US

• Integrated multi millions dollars software components on prototype hardware.
• Developed and performed Acceptance Test for Baseband Device Software Module with customer representatives.
• Completed full software cycle for Baseband Device Software Module from requirements to delivery (C++).
• Reviewed sub-contractors software development life cycles including requirements, design, code, and test.
• Developed multi-site Software Anomaly Report process(used by L3, Viasat, NGC, and Boeing)
• Developed Software Automation Suite for hardware/software testing; result in saving millions of dollars saving in human and equipment resources (VB, Java, Tcl scripting)

Mba

Certificate Of Project Management, Information Technology Project Management

Bs, Information And Computer Science