Daniel Orellana Email & Phone Number

France

Barcelona, Cataluña

• Lead guest and client relations, enhancing customer satisfaction and improving overall guest experience.
• Develop monthly event plans, increasing annual revenue for the Sky Bar by 50%.
• Lead a team of 10, managing entertainment activities and overseeing logistic for events with over 300 attendees.
• Create and manage digital content for Instagram, to boost the hotel’s online presence.
• I handle special guest requests, complaint resolution and incidents, maintaining a positive brand image.
• Manage budgets and expenses, ensuring cost-effecient event production while delivering hight-quality experiences.

Barcelona, Cataluña

• Managed a team reporting directly to the Retail Manager, ensuring optimal performance aligned with company objectives.
• Achieved and exceeded quantitative goals for sales and performance set by the company, contributing to store growth.
• Conducted ongoing training and coordination of staff, improving team effectiveness and customer service quality.
• Ensured compliance with visual merchandising standards, maintaining and attractive store presentation consistent with the brand.
• Achieved maximum customer satisfaction, according to established criteria set by the company, through high-quality service.
• Planned the proper functioning of the store, optimizing processes and ensuring an efficient work environment.

Caracas, Venezuela

• Conducted press clipping, managing the collection and analysis of relevant media coverage for clients.
• Drafted, edited and reviewed journalistic content for print, digital and audiovisual media, ensuring quality and message consistency.
• Identified and led media opportunities, increasing client visibility across key platforms.
• Developed press kit, wrote press releases and coordinated press conferences to facilitate effective information dissemination.
• Collaborated closely with print and audiovisual media, managing relationships to secure comprehensive event and news coverage.
• Covered events, press conferences and interviews, ensuring full and impactful media reporting.

Caracas, Venezuela

• Led guest and client relations, enhancing customer satisfaction and improving overall guest experience.
• Developed monthly event plans, increasing annual revenue for the Sky Bar by 50%.
• Led a team of 10, managing entertainment activities and overseeing logistic for events with over 300 attendees.
• Created and managed digital content for Instagram, to boost the hotel’s online presence.
• Handled special guest requests, complaint resolution and incidents, maintaining a positive brand image.
• Managed budgets and expenses, ensuring cost-effecient event production while delivering hight-quality experiences.

Caracas, Venezuela

• Conducted writing for cover stories and internal content, ensuring the quality and relevance of published articles.
• Covered numerous events of interest, providing detailed and engaging coverage for readers.
• Responsible for writing my own opinion column, addressing relevant social and cultural topics, fostering debate and reflection.
• Conducted interviews with prominent figures, developing stories that resonated with the audience and strengthened the magazine's reputation.
• Collaborated in planning and executing editorial strategies, contributing to the growth of circulation and visibility of the magazine.

Caracas, Venezuela

• Conducted documentation and research for a variety of journalistic assignments.
• Wrote reports, feature articles, news stories and interviews covering topics such as economy, events, entertainment, society and fashion.
• Covered numerous high-profile events upon invitation, delivering timely and accurate reports.
• Served as a correspondent for our partner newspaper in Portugal, Diario de Noticias de Funchal.
• Participated as a guest columnist, contributing to opinion pieces on relevant societal issues.
• Led the production of the first front cover in Venezuela for the magazine of Diario de Noticias de Madeira, including photography, writing and conducting the main interview.

Master En Relaciones Públicas Y Gabinete De Comunicación, Magister En Rrpp Y Gabinete De Comunicación, 8/10

Técnicas de comunicación oral, plan global de comunicación en RRPP y Gabinetes de Comunicación, objetivos de márketing y relaciones.

Licenciado En Periodismo, Mención Periodismo Impreso

Activities and Societies: Artes Escénicas Reportaje y entrevista, redacción, periodismo en radio, historia de los medios, foto-periodismo.