Dynamic leader, responsible for Promoting environments conducive to implementation of organizational change consistent with organizational mission, values, and strategic plan for over 28 Care centers.Evaluates practice operations and design opportunities for improvement ensuring efficient and effective workflows; develops and implements action plans to promote successful achievement of budget and KPI metrics.Worked with analytic teams to conduct root cause analysis and prevent future issues. Leveraged analytical tools to provide insight and enhance performance.Reduced financial inconsistencies while assessing and verifying billing and expense reports.Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues. Conducted thorough reviews of operations to devise and deploy improvement strategies.Compiled research data and gave professional presentations highlighting finds and recommended optimizations.Worked collaboratively with functional leaders to develop and monitor long term strategic plan, annual objectives and operational plans focusing on quality improvement, growth, cost reduction, and utilization management.Works with physicians and division leadership to implement innovative practice growth and quality solutions improving patient outcomes and satisfaction. Accountable for clinical, operational, and financial performance of over 28 Care Centers (multi-provider/multi-location) between GA & Northern Florida.Specific elements to be addressed include new software, facility and equipment needs, staff competencies and resource planning, business strategies and capital needs.Coordinates all facility lease renewals with VP and Director of Real Estate.Collaborates with VP and recruiters on all aspects of provider recruitment; completes all proformas and practice assessments as required.

Directly managed two multi-specialty high-volume practices promoting superior patient care of 200+ patients weekly.Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 40%.Maximized profits by reducing waste in payroll administration 10% weekly and increased collections within practice by 60% within 8 months through Plan-Do-Study-Act (PDSA) Methodology.Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.Successfully managed transition of existing multi-specialty practice into new facility which includes 33 exam rooms, 11 physician offices, Lab, Imaging and Urgent Care Center. Successfully managed expansion of physical therapy dept.Met with physicians regularly regarding any office issues and/or ideas and suggestions to ensure office growth and financial viability.

Managed day-to-day operations of 6 Family Practice Physicians, Neurology Dept which consist of 2 Neurologists, and 1 Nurse Practitioner, 2 Call Centers and Diabetic Education Clinic.Implemented processes through Plan-Do-Study-Act (PDSA) Methodology to decrease call abandonment rate to company record high at 2.66% within 4 months.Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.

Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.Using Plan-Do-Study-Act (PDSA) Methodology, increased patient satisfaction scores by 30% within 6 months. Communicated corporate objectives across all divisions through regular correspondence and scheduled team huddles.Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.Assisted Senior Practice Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.