In my role as a Sales and Marketing Associate at Call Control, I've been instrumental in driving business growth and enhancing brand visibility through a range of strategic initiatives:Proactive Dealer Engagement: Demonstrate exceptional multitasking abilities by taking the initiative to reach out to prospective dealerships, effectively arranging service demos to showcase our offerings.Project Management Excellence: Utilize the Monday project management system to meticulously plan and execute social media campaigns. This resulted in increased campaign efficiency and better alignment with our marketing objectives.SEO Enhancement: I'm in a pivotal role in conducting impactful SEO research and seamlessly implementing improvements on our website. This effort significantly bolstered our online visibility and search engine rankings.Efficient Lead Management: Leverage the Pipedrive CRM system to efficiently track and manage valuable leads, contributing to more streamlined sales processes and enhanced customer relationship management.CRM Optimization: My recommendation led to the successful implementation of several integrations with our existing CRM program, further enhancing its functionality and usability.LinkedIn Campaign Leadership: Took the lead in dynamic social media campaigns on LinkedIn, resulting in a 10% increase in lead generation and overall growth for the company.Social Media Team Development: Spearheading the creation of a high-performing social media team, devising innovative strategies for outreach on platforms like Instagram and LinkedIn, thereby expanding our online presence and engagement.Calendar Management: Skillfully manage and optimized a busy calendar of service demos, ensuring seamless scheduling and efficient follow-up procedures, improving customer interactions and satisfaction.Collaborative Efficiency: I streamlined operations using Microsoft and Google Professional Suites for goal management and team collaboration.

MANAGEMENT AND ORGANIZATION for Army’s Department of Defense Financial Management Certification Program and administering DoD Financial Management Certification Program for over 16,000 users and 350 program managers. Assist management in developing and maintaining sound organizational structures, improving management methods and procedures, and ensuring the effective use of staff, funds, and materials. Develop, select, adapt, and employ advanced qualitative and quantitative techniques, methods, procedures, and systems to analyze, evaluate, and/or improve the efficiency of internal administrative operations. Directly tasked with generating metrics and briefs, which provides ad hoc, weekly, and monthly deliverables and manage services concerning internal issues.Experience with ORAL AND WRITTEN COMMUNICATIONS in order to write, interpret, and develop implementing instructions, write policies and procedural guidance, write and present status reports, and prepare and present briefings to higher level management. In addition, providing guidance to senior management on issues related to workforce planning, budget, and finance, and organizational performance. For example, present for management on the statistical number of contracts, hiring packages, and renewals. Participates in the development of policies, issuances, and directives by researching issues in assigned program areas and drafting proposed guidelines and explanatory material. Interprets formal requirements to plan and execute the project, plan project lifecycle deployment, and defines resources and schedule for projects. Prepare communications such as the development of mission statements, special reports, etc. within assigned areas and respond in oral and written form to requests for information by determining the nature of the information required and assembling the material using the appropriate format and style based on needs and organization.

MANAGEMENT AND ORGANIZATION for project management support team, whose primary responsible for client satisfaction, contract, and internal compliance and reporting. Directly supported the overall management of the projects and the delivery of the work’s products to the clients. Worked closely with Office and Branch management in managing and controlling the budget in accordance with the Bureau and Department policies and processes. Administrated travel programs for the office ensuring compliance with Federal, Department, and the company’s policies. Responsibilities included coordinating, consolidating, and maintain the Weekly Status Reports (Contract Deliverables) and curating and disseminating the Project Team’s Monthly Announcement.SERVED, ORGANIZED, DEVELOPED, AND APPLIED regulations, policies, and guidance for company’s branch office. Aligned policies and programs, established goals and objectives, improved coordination and outcomes, and reduced inefficiency. Recommended and developed new or revised directives, policies, implementing instructions, and standard operating procedures for program, administrative, and property support staff/clients.

Position Description:During my tenure as an English Teaching Assistant in Kinmen, Taiwan, I embraced Mandarin as my primary means of communication within the local community and school, fostering a deeper connection with the culture and demonstrating my adaptability in diverse environments.Bilingual Engagement: Seamlessly integrated Mandarin into my daily interactions with the local community and school, utilizing it for conversations and fulfilling day-to-day needs. This experience not only enhanced my language proficiency but also allowed me to connect more intimately with the culture and people.Educational Support: Played a vital role in assisting with the planning and implementation of lesson plans, catering to the learning needs of over 300 students spanning 1st to 5th grade. My responsibilities included teaching English vocabulary, phonics, and grammar, contributing to the students' language development.Language Assessment: Acted as a proctor for quarterly language assessments, evaluating the retention of English vocabulary and grammar among the students. This role emphasized my commitment to education and language development.Community Involvement: Volunteered at the local library, where I engaged with children aged 5-15 through English book readings and organized related activities. This not only enriched their language skills but also fostered a sense of community and cultural exchange.

• Contact prospective residents to guide through the leasing process from submitting applications to formally signing lease agreements, with a leasing percentage of 73% totaling over $1.3 million• Develop and host two in-house marketing events per month for retention of over 1,000 existing residents with themes including Diversity & Inclusion, Life After College, and Community Building• Utilize on and offsite guerrilla marketing to meet prospective residents, generating 10% of all new applicants that begin the leasing process

• Created recruiting materials and 10 personal social media graphics for more than 150 recruits using Adobe Photoshop• Tracked engagement of social media presence of football program, including Twitter, Facebook and Instagram with over 10% engagement per post

Position Description:As a Social Media Manager at Remedy Spa & Wellness, I played a pivotal role in enhancing the brand's online presence and engaging with its clientele effectively. This position was a dynamic blend of creativity, strategy, and analytics, where I executed the following responsibilities:Social Media Coordination: Leveraged Hootsuite to streamline and automate social media postings across multiple platforms, ensuring consistent and timely content delivery.Content Creation: Crafted visually captivating and engaging posts for Instagram and Facebook, highlighting spa services and wellness promotions. These posts not only showcased the brand's offerings but also conveyed a sense of relaxation and well-being to the audience.Campaign Development: Devised and executed comprehensive social media campaigns to boost brand recognition and foster customer engagement. These campaigns were designed to resonate with the spa's target audience and encourage interaction.Performance Analysis: Independently tracked and analyzed key engagement metrics such as likes, comments, shares, and click-through rates. This data-driven approach allowed us to measure the impact of our social media efforts and make data-informed decisions for improvement.Market Research: Conducted ongoing market research to stay abreast of industry trends and competitor strategies. This proactive approach ensured that our social media initiatives remained competitive and aligned with the evolving landscape of wellness and spa services.Innovation and Exploration: Kept abreast of emerging social media platforms and tools, constantly exploring opportunities for innovative campaigns. This forward-thinking approach allowed us to stay at the forefront of digital marketing and adapt to changing consumer preferences.

Position Description:In 2016, I embarked on a transformative journey as a Marketing and Public Relations Assistant at Migas Mercado in Beijing, China. During my 9 month stay in Beijing, I fully immersed myself in Chinese culture and began my Mandarin language learning journey. This experience profoundly influenced my personal and professional development.• Cultural Immersion and Language Acquisition: Residing in Beijing for an initial six months, I initiated my Mandarin language learning journey while immersing myself in the local culture. My daily interactions with locals, particularly for transportation and everyday necessities, provided invaluable language practice.• Event Coordination and Execution: As a key member of an integrated marketing team, I successfully coordinated, planned, and executed an exclusive private event attended by over 100 guests. This event was organized in collaboration with four other local restaurants, showcasing my ability to work effectively within a team to deliver exceptional event experiences.• Content Creation and Distribution: I independently authored and published monthly informational newsletters and weekly articles, using MailChimp for distribution. These communications covered various events and promotional partnerships, highlighting my content creation and marketing skills.• Digital Marketing and Social Media Promotion: I promoted weekly themed events for the restaurant and bar, actively tracking engagement on social media platforms such as Facebook and WeChat. This experience demonstrated my proficiency in leveraging digital marketing tools and social media to enhance brand visibility and engagement.• Communication Proficiency: In addition to content creation, I reviewed and edited English translations of articles, promotional materials, and menus. This ensured that all materials maintained the appropriate tone and were easily comprehensible, emphasizing my attention to detail and strong language skills.