Constance Diane Baker Email & Phone Number

Working part-time, I provide support to the president, office administrator and career consultants through management of front desk which includes signing in new clients and handle incoming calls from potential clients and vendors. Recruiting responsibilities include using Internet sites to locate potential clients, making cold calls and screening candidates, resulting in scheduled appointments for consultants. Prepare all support materials for daily use and bi-weekly intensive new-client seminar. Perform light booking keeping of new and ongoing client payments, and maintenance of client databases using industry software (ACT) and Microsoft Suites.

Hired as a sales leads generator and closer selling property, trust and vaults. After 3 months promoted to the business department to manage life insurance claims, intake of crematory cases and ordering of memorials and other industry products. Employing strong customer service skills, I conducted benefits reviews with national insurance agencies while supporting and counseling families members through their most difficult time of loss. During the first three months I processed claims in excess of $185,000.

Accountable for employee services strategies to support a staff of 600. During the merging of two companies, was responsible for directing the HR team in transitioning all employee record, payroll, and benefits data accurately into the parent company. I oversaw 401(k) retirement program including semi-monthly wiring and annual EOY 5500 due diligence process. Analyzed data and provided recommendations to managers on employee development. I was responsible for development of new programs to decrease turnover. I teamed with the IT Department to create a new-hire automated process decreasing “time-to-hire” by 30%. I managed a team of two generalist, and two payroll coordinators. Conducted monthly new hire orientation, presented training on harassment, FMLA and other employment sessions.

M.A. Organizational Development, Human Resources Management, Leadership Strategies, Organizational Management

Activities and Societies: Adjunct Faculty 2001-2003Taught undergraduate business management and human resources management at University.

Bachelor Of Business Administration (B.B.A.), Management With Minor In Counseling

Have a MOAM from University of Phoenix; emphasis on Leadership, Organizational Management, Human Resource Management, Benefits.