Responsible for the design and implementation of software and hardware infrastructure across the company. Established IT policies for physical and virtual security to maintain confidentiality of communications and documentation.• Directed a comprehensive technology overhaul, ensuring HIPAA & HITRUST compliance, optimizing system workflows, and implementing technology solutions that enhanced productivity and interconnectivity.• Managed a regional IT budget exceeding $2 million, successfully reducing costs by nearly 50% through strategic integrations and optimizations without sacrificing service quality.• Led a department of 27 IT professionals, serving as the only Global Administrator in North America, orchestrating organizational changes and facilitating direct interfaces with international counterparts, contributing to a secure management of 5 million patient records across 3 AWS accounts, 2 local data centers, and over 80 connected offices.• Spearheaded the integration and consolidation of IT infrastructure, including telecommunication systems, data centers, and cloud infrastructures, across four acquired companies while overseeing the divestiture of three divisions.• Established and maintained high-level corporate relationships, directly interfacing with multiple “Fortune 10” companies, ensuring seamless operations and compliance.• Enhanced our SAAS solution platform by managing API integrations, significantly cutting development time for new integrations from months to weeks, thereby accelerating deployment and improving service agility.

PRESIDENT (1998 to 2019)Championed the daily operations and all business functions of a hardware and software repair shop. Built and collaboratively led a team of five talented individuals tasked with assisting clients in technical troubleshooting.• Conducted thorough analysis of clients' business needs, recommending, and implementing software and hardware solutions tailored to their requirements and specifications, resulting in client satisfaction rates of over 98%.• Sourced and hired qualified individuals that provided world class customer service to all clients.• Built a solid network of clients and provided on-site repair services, hands-on training, and consultation services, strengthening client relationships, and fostering long-term partnerships.• Pursued continuous education and certifications to stay up to date with industry trends and emerging technologies, enhancing technical expertise and leadership skills of all employees.

INFORMATION TECHNOLOGY & OPERATIONS MANAGER (2017 to 2019)Led technology initiatives and played a key role in business development, collaborating directly with senior leadership to drive company growth and innovation.• Developed and executed a comprehensive marketing platform, including branding, website development, and marketing materials, significantly increasing brand visibility and customer engagement, contributing to a nearly 300% growth in company size during my tenure.• Spearheaded the research and successful implementation of a sales and project management platform tailored to the lighting industry, optimizing efficiency and streamlining operations.• Implemented strategic policies and procedures to enhance workflow efficiency by 75%, ensuring proper documentation and fostering a culture of operational excellence, while simultaneously reducing costs and time overruns.• Managed commercial electrical lighting installations, overseeing project execution and ensuring high-quality standards were met, aligning with broader company goals for efficiency and growth.

During my time at EM1 Labs, I oversaw the strategic planning of IT infrastructure. I also established robust IT processes and procedures that governed interactions between internal and external teams. Some highlights included:♦ Actively troubleshot and guided advanced problem solving meetings for complex IT problems occurring on premise and in the field. Slashed the average problem resolution time from days to only hours. ♦ Connected and streamlined physical, virtual, and cloud-based platforms. Guaranteed confidentiality and 100% compliance to all HIPAA requirements. ♦ Designed and launched a comprehensive maintenance and inspection program. Audited IT systems for potential partners and sustained in-house equipment uptime of greater than 98%.