CEO, Founder, Technical Support Specialist,• Founder of a quite brilliant circular search engine.• Spearhead development of technical support business, forging client relationships and developing customized solutions for clients.• Lead installation and setup of new workstations, servers and notebooks for 2 high value clients.• Coordinate successful implementation of wireless LAN with repeater and 8 notebooks with Microsoft Windows XP, a NAS Server, Printserver, internet, firewall and desktop security for youth help organization.• Develop database application for menu planning with File Marker Pro for restaurant client.• Perform information technology services for small to mid-sized companies as well as private customers.• Generate revenue by orchestrating implementation of gigabit network with 10 workstations, notebooks and servers.

• Provided leadership for administrative and network support for entire organization.• Reduced costs by developing in-house support processes, removing company need for outsourced support.• Optimized technical support delivery for The Computer Store through superior hardware and software expertise.• Managed planning, improvement and installation of print company client network.

• Delivered technical/customer support and operational improvement for organization.• Recognized with Certificate of Appreciation due to excellent service and job performance.• Directed Y2K computer rollout for multiple affiliates, delivering solutions on time to match all projections.• Provide onsite and face-to-face services while authoring documentation utilized by inventory manager and customers.

Technical Support Technician