- SAMEDAY: ritiro e consegna nello stesso giorno- CRM & TICKETING: costruzione dei flussi e del software modulo Support/Post vendita. Dalla segnalazione del cliente, apertura ticket dell'operatore Customer fino alla risoluzione e chiusura del ticket da parte dell'ufficio competente.

- Gestione Lead generation- Gestione portafoglio clienti (1.000 attivi)- Focus sulla gestione dei clienti del settore farmaceutico, sia e-commerce farmaceutici che distributori. Analisi del trend di mercato e costruzione di una strategia commerciale in linea con le esigenze del settore. - Analisi interne sul fatturato dei clienti e le potenzialità di crescita- Tariffe e preventivi, quotidiane e ad hoc- Implementazione CRM, flussi, processi e sviluppo del software - Organizzazione dei trasporti per le fiere

Colonna Beach Hotel & Resort, Costa Smeralda- Gestione economato- Controllo qualità food & beverage- Responsabile acquisti- Elaborazione e controllo KPI, tra I quali il costo pasto- Inserimento ordini ed inoltro ai fornitori- Negoziazione con I fornitori- Controllo della customer experience e della customer satisfaction- elaborazione del Menù con l' Executive Chef

Handle travel agencies’ telephone calls, in line with the Service Standards and Procedures;• Respond to travel agents’ requests coming by telephone, email or fax;• Promote MSC Cruises products and services;• Use the reservation system to process telephone sales;• Assist travel agents with specialist support such as reservations changes, purchase of additional services and special requests.

- deal directly with customers either by telephone, electronically - respond promptly to customer inquiries- handle and resolve customer complaints- obtain and evaluate all relevant information to handle product and service inquiries- provide pricing and delivery information- perform customer verifications- set up new customer accounts- process orders, forms, applications and requests- organize workflow to meet customer timeframes- direct requests and unresolved issues to the designated resource- manage customers' accounts- keep records of customer interactions and transactions- record details of inquiries, comments and complaints- record details of actions taken- prepare and distribute customer activity reports- maintain customer databases- manage administration- communicate and coordinate with internal departments- follow up on customer interactions- provide feedback on the efficiency of the customer service process

- Assist the manager in organizing, planning and implementing strategy- Coordinate operations- Ensure schedules and objectives are met- Supervise and motivate staff- Monitor operating costs, budgets and resources- Communicate with clients and evaluate their needs and specifications- Create reports, analyze and interpret data- Drive recruitment process and training & development- Secure adherence to company’s policies and guidelines