Chris Cutlip's Location
Columbia, South Carolina Metropolitan Area, United States, United States
Chris Cutlip's Contact Details
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About Chris Cutlip
As a Senior Manager and Salesforce Architect at Leaf Home, I possess extensive professional experience and over 12 years of expertise in the Salesforce ecosystem. My diverse background spans multiple disciplines, including Corporate Finance, Sales and Service Operations, Salesforce, IT Management, and Consulting.With 8 years in client-facing consulting roles, I have successfully led projects across various industries; Gaming, Media, Entertainment, Consumer Products, Non-Profit, Advertising, Home Services, Health, Pharmaceutical, Manufacturing, and Financial Services.I am seeking opportunities as a Solution Architect, Senior Manager, or Director within a Salesforce implementation partner or similar roles in organizations leveraging Salesforce. I'm most interested in roles where I can apply my experience, background, and 10 Salesforce Certifications strategically to enhance business and system efficiencies while driving the organization's Salesforce strategy and architecture.Core competencies and skills include:Personal: Business Acumen, Hiring and Staffing, Organizational Agility, Confront Difficult Issues, Identify and Resolve Problems, Think Broadly, Communicate Effectively, Build Relationships, Support and Develop Talent, Focus on Customers, Foster Collaboration, Achieve Results and AdaptFunctional: Business Analysis, Business Process, Incentive Compensation, Engagement Management, Relationship Management, Project Management, End User Training, User Acceptance Testing, Reports, Dashboards, Gmail and Outlook Integration with SalesforceTechnical: Sales Cloud, Service Cloud, Pardot, Data Migration, Experience Cloud, Field Service, Manufacturing Cloud, CRM Analytics, Jira, Azure DevOps, Declarative Development and Automation, Salesforce Classic to Lightning Migration, Docusign, FormAssembly, Xactly.SALESFORCE CERTIFICATIONS• Salesforce Certified Administrator, November 2014• Salesforce Certified Platform App Builder, February 2016• Salesforce Certified Advanced Administrator, April 2017• Salesforce Certified Sales Cloud Consultant May 2017• Salesforce Certified Service Cloud Consultant June 2017• Salesforce Certified Experience Cloud Consultant October 2018• Salesforce Certified Field Service Consultant July 2019• Salesforce Certified Business Analyst July 2022• Salesforce Certified Data Architect August 2022• Salesforce Certified AI Associate October 2023
Chris Cutlip's Current Company Details
Carolina Boxer Rescue Inc
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Volunteer
Columbia, SC, US
- Website:
- carolinaboxerrescue.org
- Employees:
- 6
Chris Cutlip Work Experience Details
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VolunteerCarolina Boxer Rescue IncColumbia, Sc, Us
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Senior Manager - Business Architecture And Salesforce Solution ArchitectLeaf HomeColumbia, Sc, Us -
Senior Manager - Business Architecture / Salesforce Solution ArchitectLeaf Home Mar 2023 - PresentHudson, Ohio, UsResponsible for defining and maintaining Leaf Home’s strategic technology roadmap, particularly as it relates to the use of Salesforce throughout the organization. Work closely with enterprise IT and business leadership to enhance our overall IT strategy.• Manage the delivery of strategic business, application, and technology architecture on projects to deliver desired business outcomes. • Oversees the identification and analysis of enterprise business drivers to develop enterprise architecture requirements.• Engage and supervise architects in the development of the architecture (application and technology) roadmap that aligns with the strategic objectives of business units and the different technology groups.• Ensure completion of Architectural and project deliverables are on time and under budget.• Provide architectural and technical input for the definition, estimation, and delivery of projects.• Understand problems, policies, and risks, with the ability to effectively translate them into scaled technical solutions that improve support and product experiences for developers.• Partner closely with business members and cross-functional stakeholders, and lead them through the planning, design, development, testing, launch, and post-launch phases of new tools and systems.• Build and manage high-performing teams, putting the right people in the right job at the right time.• Bring out the best ideas from the team by empowering them and instilling a sense of urgency and purpose.• Estimate development effort, allocate resources, implementation plans, and manage rollouts.• Manage and act on potential risks/issues.• Track technology advances and industry best practices for pertinence to the application and process portfolios, and drive adoption where appropriate.• Develop and maintain a productive working relationship with customers, vendors, and other subject matter experts.
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Senior Manager, SalesforceCapgemini Apr 2020 - Mar 2023Paris, France, FrI serve as a Subject Matter Expert to sales and delivery teams working on projects using the Salesforce platform. I lead client discussions related to their business processes and Salesforce capabilities. I demonstrate all aspects of the platform with client audiences and engage Line of Business heads and business users.Other Responsibilities:• Ownership of workstream functional design and delivery of solutions to clients• Perform role of Project Manager on projects or coordinate with the Project Manager, in a Technical or Functional Lead capacity, during project setup, on-boarding planning activities, and project execution• Oversee Business Analysts gathering business requirements and translate them into a technical solution • Work with off-shore teams for solution architecture, estimates, delivery, and testing • Create key architecture documentation and deliverables for specific workstreams • Evaluate and analyze various appexchange tools and approaches for use in client projects• Mentor less experienced consultants in their careers by being People Manager for 10-12 individuals outside of direct project scope -
Senior Salesforce Solution ArchitectLev Mar 2020 - Apr 2020Indianapolis, Indiana, UsA Salesforce Solution Architect is a strategic position to our customers. This role leads solution design and oversees build work. Solution Architects are experienced consultants and are depended on by our customers for technical vision and proactive and strategic advice.• Mentor individuals and contribute to Salesforce knowledgebase• Support pre-sales activities in opportunities by validating solutions providing level of effort estimates.• Act as key member of the Salesforce.com implementation project team and be responsible for the overall design of the application and mapping client business requirements to systems and technical requirements.• Work as a team member along with the Engagement Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.• Works with customers to iterate through modifications and revisions.• Collaborate with other team members to validate solutions, solve technical challenges, and share knowledge.• Participate in process flow analysis and process redesign along with the Engagement Manager.• Share best practices and be consultative to clients throughout duration of the project.• Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements.• Provide current best practice and third party solution alternatives as part of the functional design document.• Lead the UAT efforts.• Participate in training design, documentation and delivery efforts in concert with the Engagement Manager.• Participate and lead, when needed, project meetings with the customer.• Quick to learn new technologies and how to apply them to solve complex business use cases. -
Salesforce Solution ArchitectLev Jun 2018 - Mar 2020Indianapolis, Indiana, UsA Salesforce Solution Architect is a strategic position to our customers. This role leads solution design and oversees build work. Solution Architects are experienced consultants and are depended on by our customers for technical vision and proactive and strategic advice.• Act as key member of the Salesforce.com implementation project team and be responsible for the overall design of the application and mapping client business requirements to systems and technical requirements.• Work as a team member along with the Engagement Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.• Participate in process flow analysis and process redesign along with the Engagement Manager.• Share best practices and be consultative to clients throughout duration of the project.• Produce a detailed functional design document to match customer requirements.• Complete and co-implement a configuration workbook.• Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements.• Provide current best practice and third party solution alternatives as part of the functional design document.• Lead the UAT efforts.• Participate in training design, documentation and delivery efforts in concert with the Engagement Manager.• Participate and lead, when needed, project meetings with the customer.• Participate in internal projects as required. Participate in pre-sales activities.
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Manager, Salesforce, Columbia Service Delivery Center And Health Industries Advisory (Hia) PracticePwc Jan 2017 - Jun 2018Gb• Extensive knowledge and acumen specific to understanding client business problems and developing Salesforce related solutions that addresses the needs of organizations• Assist organizations with improving the performance of their Sales, Service, Marketing, R&D, IT, and Operations business units• Understands and solves business and technology challenges and designing and developing platform-based applications that meet client business needs• Team leader, supervising teams to create an atmosphere of trust and diverse views to encourage improvement and innovation; answers questions and provides direction to staff• Coaches staff by providing timely, meaningful written and verbal feedback • Identifies and addresses client needs, develops and sustain deep client relationships, and defines resource requirements, project workflow, budgets, billing and collection• Communicates with all levels of industry audiences, clients and internal staff and management• Produces deliverables within a diverse, fast paced environment• Collaborates effectively across global teams and juggles multiple projects and initiatives simultaneously• Leading multiple work streams or project teams and helping develop strategy for work process• Demonstrates success and abilities as a team member, understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff• Leading and/or facilitating teams to develop client proposals, leveraging extensive business development and relationship management know-how• Successfully held a variety of roles and responsibilities during client engagements including Project Manager, Functional Lead, Business Analyst, Testing -
Director Of Information TechnologyThe American Franchising Group May 2016 - Jan 2017In this role, I use my experience and knowledge of finance, operations, Information Technology, customer service, Salesforce and other cloud based tools to solve problems and capitalize on opportunities.Director of IT Roles and Responsibilities include:• Develop and maintain the Salesforce applications to ensure continued delivery of innovative, high quality solutions to meet business needs • Oversee personnel, and sub-contractors, in all functions associated with IT • Provide support solutions to our Franchisees as they navigate and learn to effectively use and capitalize on the technology we deploy with our services.• Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.• Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting.• Lead user requirement sessions and document user requirements to address changing business needs.• Manage special projects as needed• Develop and maintain Salesforce related apps and tools• Work closely with all departments to ensure the Salesforce and the suite of tools work effectively for all aspects of the company.
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Salesforce ConsultantGalvin Technologies Feb 2016 - May 2016Indianapolis, In, UsBusiness consulting, business analysis, requirements management, administration and declarative development, testing, training, and documentation around the Salesforce platform. Roles and responsibilities include:• Gathering and documenting requirements;• Developing test plans and leading testing cycles (both QA and UAT).• Developing training materials and conducting training sessions.• Analyzing and cleansing data files (in Excel, text, etc.);• Extracting data from, and loading files into, Salesforce;• Designing and generating Salesforce reports and dashboards.• Designing the application database;• Building objects and fields;• Building validation rules;• Building page layouts;• Defining and building calculated fields;• Creating workflows;• Defining security with roles, groups, profiles, permission sets, and field-level security. -
Cloud Operations / It ManagerAngie'S List May 2014 - Feb 2016Denver, Co, UsManage the Cloud Operations Team, responsible for Salesforce.com implementations and improvements, through transition out of Sales Operations and into Enterprise Technology group to allow Salesforce to be expanded to other departments within Angie’s List and be positioned as an enterprise wide platform.• Salesforce.com Certified Administrator (November 2014)• Salesforce.com Certified Developer (July 2015)• Strong understanding of Salesforce capabilities. Specific experience with many aspects of Salesforce and Salesforce related apps and tools including: Conducting discovery and requirements gathering, Development of training materials or performing end user training, Custom configuration, Formulas, Report Types, Reports and Dashboards, Security Controls, Profile Management, Validation Rules, Email Templates, Custom Objects, Email to case, Web to case, Salesforce for Outlook, Chatter, Work.com, Sandboxes, ETL Tools, Xactly Incent, Hoopla, and Docusign.• Led major initiative to implement Xactly Incent as cloud based automated sales commission tool while successfully playing multiple roles throughout implementation including Project Manager, Business Analyst, Systems Architect, and Subject Matter Expert.• Designed and developed support process using Salesforce Cases to gather, prioritize, assign, resolve and report on the requests coming into Cloud Operations team by users and groups we supported.• Supported business groups during various pilots by recommending and/or implementing process and system changes to support pilot programs.• Negotiated contracts with vendors including pricing, features, timelines, deliverables.• Decision maker on several key talent hires that have proven to be great contributors on team• Gather user requirements, vet ideas for possibility and scalability, communicate technical requirements to others, with ability to implement solutions and customized configuration as needed. -
Sales Operations ManagerAngie'S List Jun 2013 - May 2014Denver, Co, UsLed the Cloud Operations Team into efficient use, management, and development of all tools on theForce.com platform. Team consists of project managers, salesforce/system administrators/developers, database administrators all working within Salesforce.com or other cloud based applications and tools integrated with Salesforce. Responsible for delivering world class customer service to the sales teams and sales operation teams that we support.• Timely and successful implementation of large background check process• Collaborate with other departments to bring their business processes into Salesforce• Integration of new apps and data migration between legacy systems and Salesforce• Requirements gathering with salesforce users (sales directors, managers, and reps) in order to design solutions to address business needs or changes• Work closely with vendors to evaluate their apps for possible use
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Sales RepFinancial Applications Corporation Feb 2013 - Jun 2013Mokena, Il, UsSales rep for the state of Indiana, responsible for growing revenue by developing relationships with new customers. Financial, Commercial, and Retail customers can benefit from our products and services.As an FAC sales rep, I am able to sell and service a variety of equipment, including, but not limited to:• Cash management and recycler solutions by Wincor• Digital and networked video recorders and servers• IP and analog video cameras• Integrated access control systems• Central station intrusion and hold up alarms• Cell backup for your alarm system• Fire alarm systems and products• Alarm and video monitoring services• Coin and currency sorting, counting, and batching• Bullet resistant glass and vision windows• Electronic combination locks• Intercom systems• Full service ATM's by Wincor, Hyosung, Triton and GRG including deposit automation modules• ATM skimming detection• ATM kiosks, surrounds, and wraps• Modular vaults• Safes, vaults, sd boxes, and night depositories• Remote drive through systems (pneumatic systems and others)• Undercounter equipment• Mantrap security doors -
Customer Solutions ManagerDiebold Jan 2012 - Nov 2012North Canton, Ohio, UsCustomer Solutions Manager (CSM) for the Indiana business team covering Indianapolis metro and central Indiana areas. Managed between 20 and 25 direct reports and several subcontractor relationships. Recruited and hired new associates. Full P&L responsibility for $7M+ annual revenue.• Led workforce and managed daily service operations in delivery of quality solutions to customers while delivering plan profit and technical performance back to company.• Developed local strategic plans to align with communicated corporate initiatives• Increased gross margin % by 4.3% from 2011 to 2012.• Achieved 104% of billed work revenue goal for 2012.• Decreased overtime expense by 27% in 2012• Lowered subcontractor expenses by 46% in 2012• Managed service performance, operating costs, revenue growth and established business processes to meet or exceed goals and objectives.• Built and maintained customer business relationships to ensure customer satisfaction levels were met or exceeded.• Leveraged financial and information technology knowledge to efficiently run daily operations.• Identified, analyzed, and resolved customer issues in collaborative manner sustaining high customer satisfaction.• Forecasted monthly and full year revenue and expenses, communicating variances and action plans to Regional and Area Management on regularly to enable decisive corrective action.• Established, implemented, and managed programs to maintain and increase revenue, profit, and customer satisfaction.• Measured performance of associates and administered recognition programs and corrective actions. -
Regional Installation Solutions ManagerDiebold Mar 2008 - Dec 2011North Canton, Ohio, UsLed and directed installation strategy and day to day operations covering the 6 New England states of the Northeast.• Full P&L responsibilities for $6M+ of total annual revenue.• Played key management role in large, successful ATM project, receiving recognition from customer and regional management for team’s outstanding performance.• Successfully worked with strategic customer, account team, subcontractors, installation technicians, and project management during pilot project that resulted in 400+ new ATM’s for the region in 2011 and 2012• Selected as Business Team of the Year twice• Increased gross margin from 4.1% in 2007 to 25.9% in 2008 and 32.1% in 2009. • Increased installation tech productivity by 52% from 2007 to 2009.• Increased installation performance from $62k debit in 2007, to $89k credit in 2008, $189k credit in 2009.• Managed 7 to 16 direct reports as well as multiple subcontractor companies throughout the region resulting in increased employee productivity, morale improvement, improved subcontractor installation quality, while driving down subcontractor and overall costs.• Worked with Regional Sales Manager and individual sales reps to meet customer expectations related to installation through strong communication and pre/post installation meetings• Teamed with Territory Resource Manager (TRM) regularly regarding resources for installation and worked to resolve conflicts as needed by reprioritizing projects or finding creative ways to meet customer timelines• Partnered with customers to ensure installation projects were executed and customer satisfaction levels were met.• Collaborated with sales, service, and home office on new initiatives that resulted in implementation redesigns and integrated services.
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Implementation SupervisorDiebold Jul 2003 - Mar 2008North Canton, Ohio, UsProvided field support for up to 10 business teams across 3 regions, while managing up to 10 direct reports. Reviewed and approved employee time and expenses. Conducted quarterly performance reviews, performance improvement process, interviewing and hiring, process training. Facilitated financial training. Assisted with monthly forecasting, while analyzing month-to-date progress and end-of-month variances to strengthen overall forecasting process and improve accuracy. Developed technician productivity reports and trained business team managers on their use. Through goal alignment, metrics review, and use of 5W action items for root cause analysis and improvement, significantly improved key performance indicators such as orders closed, orders closed in 2 days, and average days from release to install. Completed monthly close process by working with business teams and finance department. Provided systems support to business teams through analysis of reports using DB2, QMF, and SQL. Created employee training log 5W and used to document progress, areas of improvement, aptitude
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Senior Financial AnalystDiebold Apr 2001 - Jul 2003North Canton, Ohio, UsDeveloped reports that included an analysis and update on line of business revenue and overall profitability for financial controllers, VP of Finance, and other managers. Identified variances and explained reasons why with support of team.Built and sustained excellent rapport with all levels of implementation business associates. Advanced use of information technologies included MS Access, DB2 and Excel. Proficient in creating advanced SQL queries.
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Financial AnalystDiebold Nov 1998 - Apr 2001North Canton, Ohio, UsAnalyzed and reported on product profitability and technical performance, including regular monthly/quarterly/yearly reports and ad-hoc reports. Supported Visual Basic program used by over 200 associates nationwide, troubleshooting technical issues and addressing installation questions. Acted as intermediary between users and designer. Roles included defining requirements, testing, data capture, and helping to design GUI interface resulting from suggestions from users.
Chris Cutlip Education Details
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The University Of AkronGeneral -
University Of Central FloridaFinance And Management Information Systems
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Charlotte High SchoolHigh School
Frequently Asked Questions about Chris Cutlip
What company does Chris Cutlip work for?
Chris Cutlip works for Carolina Boxer Rescue Inc
What is Chris Cutlip's role at the current company?
Chris Cutlip's current role is Volunteer.
What is Chris Cutlip's email address?
Chris Cutlip's email address is ch****@****ini.com
What is Chris Cutlip's direct phone number?
Chris Cutlip's direct phone number is +133057*****
What schools did Chris Cutlip attend?
Chris Cutlip attended The University Of Akron, University Of Central Florida, Charlotte High School.
Who are Chris Cutlip's colleagues?
Chris Cutlip's colleagues are Tom Batzing.
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