Charles Deelena Email & Phone Number

Cedar Park, Tx, Us

Leader/startup in Business Transformation through the use of AI.

Investment in small business startups. Provide vision and capital.

Assisting everyone to achieve short and long term goals related to investing in precious metals. Providing opportunities to achieve financial wealth.

New York, Ny, Us

𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 | 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑◾️ Managed largest team within the Managed Services practice. ◾️ Responsible for 52 clients. - 60 projects. - 7 direct employees and 12 indirect employees 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈◾️ Advised CIOs and VPs of IT with long term planning of software infrastructure.◾️ Roadmapped strategies with regards to acquisitions and integrations.𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕◾️ Managed 60 projects overseeing team of software developers, managed services, and customer success managers. ◾️ Weekly meeting with client for communication on status and budgets. ◾️ Projects included a nationally recognized, multi-million food & beverage, non-profit corporation, responsible for managing the clients’ $155,000 budget and utilization of resources and production. 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 | 𝑷𝒓𝒐𝒄𝒆𝒅𝒖𝒓𝒆𝒔◾️ Created internal best practices and documentation for customer delivery of functional requirements and technical customizations.◾️ Sales support and solution architect.◾️ Designing solutions customizing software based on customer requests. 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔◾️ Created a customization plan with NetSuite for bottled water company to manage website to calculate containers to fit on pre-defined truckloads. ◾️ Devised a solution to manage a third party trucking company’s integration with NetSuite for National Operations.◾️ Facilitated a plan to integrate custom Service and Repair Order functionality for a privately held company with government contracts.𝑷𝒓𝒐𝒇𝒊𝒕 𝒂𝒏𝒅 𝑳𝒐𝒔𝒔 (𝑷&𝑳)◾️ Revenue generating activities like Statement of Work (SoW) creation and Master Service Agreements (MSA).◾️ Management of contract terms and renewals

Bellevue, Wa, Us

𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 | 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑◾️ Project Manager for Implementations and Managed Services engagements. ◾️ Facilitated practice growth with increased headcount.- Grew practice by 300%𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈◾️ Onsite planning with a Recycling Industry customer for their 3-5 year plan.◾️ Provided long term plans for a 15% year over year revenue growth for a food service company.𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕◾️ Managed a dozen projects overseeing team of software developers, managed services and implementations with a team of customer success managers. ◾️ Weekly meetings with clients for communication on status and budgets. 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 | 𝑷𝒓𝒐𝒄𝒆𝒅𝒖𝒓𝒆𝒔◾️ Solution Architect for customer specific requirements not addressed by NetSuite. ◾️ Sales lead and support ◾️ Created internal best practices and documentation for delivery of technical customizations. 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔◾️ Created a solution to provide multiple outputs from a single input, not currently available in NetSuite. Developed for a food manufacturer.◾️ Devised multiple workflow approval strategies for various processes to include: procurement, sales, payables and employee time and expenses◾️ Designed a solution for an apparel customer to manage the transfer of products to an external imprinter and then bring the final product into inventory. This solution required the inventory management of original part number and a new part number after the item is imprinted without an inventory transfer from/to locations.

𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕◾️ Managed multiple projects for implementations.◾️ Weekly meeting with client for communication on status and budgets. 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈◾️ Performed cost benefit analysis for manufacturing firms for migration to Cloud services for Commercial of the Shelf (COTS) applications (manufacturing and accounting).◾️ Focus on enabling Cloud based technologies for small to medium sized companies.𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔◾️ Assisted in automating a small manufacturing firm to a networked based version of Quickbooks that could be accessed remotely and consolidate licenses. Integrated production milling machines into a consolidated remote accessed server. Previously, all tasks had to be performed onsite on local machines.◾️ Service company implementing NetSuite with multiple contract types managing various billing schedules and multiple locations with raw materials and consumables inventory in warehouses and field trucks.

Austin, Tx, Us

𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕◾️ Managed multiple projects overseeing team of software developers, managed services, and customer success managers. ◾️ Weekly meeting with client for communication on status and budgets. ◾️ Enabled the Advanced Customer Support (ACS) program to help generate recurring revenue and provide a wholistic 360 approach to customer service. 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 | 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑◾️ Built and managed relationships for strategic, enterprise customers. ◾️ Managed one of the largest number of customer base in the TAM practice.◾️ Developed strategy for New Release customer review.𝑻𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍◾️ Customer advocate for resolving all functional and technical issues. - Administration- Performance management and tuning- Functional usage- Technical support𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔◾️ Provided onsite leadership for an online retail customer with requirements gathering for integration with NetSuite. Managed customer relationship for two years while providing support for a Boomi integration.◾️ Managed a nationally recognized professional athlete management company considered to be in the advertising, media and publishing vertical. Facilitated a turn around in customer satisfaction and delivery of delayed functionality. Maintained the relationship for 3 years.

Dublin 2, Ie

𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈 𝒂𝒏𝒅 𝑨𝒏𝒂𝒍𝒚𝒔𝒊𝒔◾️ Business transformation assessments. ◾️ Provided onsite business reviews and transformation plans.◾️ Solutions architect.◾️ Strategy development for leading national and international companies - International Food and beverage- Insurance- Bio-Tech- Communications- Investment Management𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔◾️ Performed requirements gathering sessions for a full scale conversion from legacy data systems to multiple master domains. Created estimate for a 5 year, $77 million project for a a Fortune 100 food and beverage company.◾️ Collaborated in a business transformation project for a leading bio-tech company to include information systems, operational and manufacturing procedures.

Consultant for IBM Initiate Master Data Management software. Certified Initiate consultant responsible for installing, configuring and deploying the Master Data Management software for IBM customers. Managed multiple project tasks and deadlines.- Performed data analysis- Created ETL services for clients - Coded Message Broker services for client- Developed algorithms for data matching- Facilitated client training- Certified IBM Initiate consultant.

Austin, Tx, Us

Services Included: Project Management, System Administration, software installation and upgrades. Application development for inventory systems and report development. Financial and inventory systems support.- Lead system upgrade for Expandable ERP system- Project Manager for installation of e-Requisitions application- Developed processes to reduce expenses for physical inventory by 75%- Developed training program for new applications- Created SOPs for Commercial Off the Shelf (COTS) software validation- Implemented an Alert process to measure Inventory Control/Purchasing activities

Project Manager, architecture, administration, installation, upgrades, and implementation support for the Lawson ERP Practice. Provided operating system administration, tuning, installation design, database administration, tuning, and upgrades. Installed and configured web servers for Portal implementations. Implemented security for a variety of customers to include compliance with Sarbanes-Oxley requirements. Managed assets and personnel. Responsible for Strategic Planning, budgeting, regulatory compliance and planning.- Personally responsible for streamlining work procedures providing an 80% reduction in work effort and processing- Negotiated, developed and promoted contracts worth millions in sales volume- Directed technical teams, with regards to staffing, operations, development, training, system, support, budgeting and project management- System architect for Database and Web applications, installations and upgrades

Technical Manager - responsible for providing upgrades, technical support, administration and installation of Lawson ERP environments and application releases. Provided database/system support, administration and training. Managed and trained team of technical consultants.- Negotiated, developed and promoted contracts to increase sales revenues- Hired and trained consultants on Oracle and Lawson ERP installation and administration

Santa Clara, Ca, Us

Programmer II - Provided technical support and development for MPE/iX and MM3000 materials management softwareImplemented NT 4.0 and SQL Server 6.5 application servers for a Lean Manufacturing software application