Chris Deluise Email & Phone Number

Camp Hill, Pennsylvania, Us

Oversight and responsibility for all departments related to Commercial Service Delivery of a combined field services network of direct employees and contractors providing and supporting on-site technical services.In my president role, I am providing direction for all activities, development, measurement, and continuous improvement related to commercial service delivery. This primarily includes Field Services, Operations Center, and Technical Support.Key accomplishments:● Promoted from Vice President of Field Services to Senior Vice President of Service Operations via exceptional performance.● Continued initiative to alter service delivery methodology to reduce contractor dependencies which allowed for better service quality and a more consistent cost profile.● Lead 7x24 x365 Service Operations Center and technical support department.

Camp Hill, Pennsylvania, Us

During this tenure, I managed all field staff providing on-site technical services, hired team of in-house recruiting and management to support contract labor engagements, and upskilled employees on key policies and procedures. I built and strengthened professional relationships with employees, senior management, and stakeholders.Key accomplishments:● Promoted from Senior Director of Retail/Banking Services to VP of Field Services through stellar performance.● Steered a combined network of direct employees/contractors to deliver technical services for 10K+ activities per month.● Efficiently moved field service model from contractor delivery to largely W2 employee delivery and enhanced overall delivery cost and delivery quality.

Camp Hill, Pennsylvania, Us

While serving in this role, I provided direction and oversight to a staff of direct/dotted line reports as well as monitoring all retail and banking tower accounts, and strengthened trusted customer relationships within all accounts in our retail and banking verticle. I ensured profit and loss engagement in collaboration with the solutions and implementation teams to attain more profitable new account start-ups and corrections.Key accomplishments:● Negotiated and oversaw the reintroduction of multi-million-dollar ATM support business.● Assisted in securing large outsourcing award for large CONUS-based banking branch support.

Camp Hill, Pennsylvania, Us

Developed, designed, and price creation of complex projects, maintenance agreements, and logistics services, for Essinitial Enterprise Solutions.I leveraged internal/external discussions to make strategic business decisions, orchestrate requirements-gathering sessions with direct customers, and create pricing/contract solutions. Acted as an expert advisor to prime contractors in formulating pricing strategy and customer RFP submissions. Steered and coordinated efforts of informing and advising internal/external teams and assessed operational support perspective. Key accomplishments:Negotiated statements of work (SOW) contracts with prime contractors and direct customers while presenting the solution details for new business opportunities. Interacted with all stakeholders, delivered leadership/insight, and created collaboration among management, sales, and operational support teams.

Camp Hill, Pennsylvania, Us

Independently maintain relationships with high-value clients representing strategic relationships for the organization. Deploy a proactive, honest, client management style to identify requirements and provide action plans and Service Level Agreements (SLAs). Supervise delivery for both direct and third-party activities, within and outside the contiguous United States. Ensure profitable P&L, optimizing bid and proposal processes, and correcting technical and business issues.

Falls Church, Va, Us

Served as area Operations and project manager for enterprise hardware, software, project, and help desk services provider totaling $65M revenue, with ~300 employees. Responsibilities included direct client management and supervision, support and development of 130+ field engineers and supported sales personnel. Oversaw Nationwide P&L and excelled at bid and proposal, process improvement, SOW Review and creation. Red Team review member and overall service delivery.