Chris Deluise Email and Phone Number
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Chris Deluise personal email
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Hi, I am Chris DeLuise, a diligent and accomplished professional with substantial experience in service operations, IT management, program management, project management, vendor management, and process improvement. Throughout my career, I have been instrumental in formulating and implementing robust strategies, carrying out cost reduction, leading strategic initiatives, monitoring service operations, and executing sustainable process improvements as well as steering short/long-term IT initiatives and driving service improvement to attain world-class performance.My thorough approach ensures that expectations are clearly communicated, and tasks are completed on time while enabling me to respond to urgent or unforeseen circumstances that arise.Some of my key expertise are:Account ManagementSales Cycle SupportResource AllocationData AnalysisRisk Assessment & MitigationBudgeting & Forecasting Cost Containment & ReductionAs an engaging professional, I have extensive experience in collaborating with cross-functional teams to achieve established goals. A strategic leader with expertise in leading and training multiple teams along with assessing and improving performance. I have excelled in uncovering and promptly resolving potential issues. I leverage strong interpersonal communications skills to build and maintain professional relationships with clients, colleagues, and stakeholders.
Essintial Enterprise Solutions
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Sr Vice President Service OperationsEssintial Enterprise Solutions Jul 2020 - PresentCamp Hill, Pennsylvania, UsOversight and responsibility for all departments related to Commercial Service Delivery of a combined field services network of direct employees and contractors providing and supporting on-site technical services.In my president role, I am providing direction for all activities, development, measurement, and continuous improvement related to commercial service delivery. This primarily includes Field Services, Operations Center, and Technical Support.Key accomplishments:● Promoted from Vice President of Field Services to Senior Vice President of Service Operations via exceptional performance.● Continued initiative to alter service delivery methodology to reduce contractor dependencies which allowed for better service quality and a more consistent cost profile.● Lead 7x24 x365 Service Operations Center and technical support department.
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Vice President, Field ServicesEssintial Enterprise Solutions Mar 2019 - Jul 2020Camp Hill, Pennsylvania, UsDuring this tenure, I managed all field staff providing on-site technical services, hired team of in-house recruiting and management to support contract labor engagements, and upskilled employees on key policies and procedures. I built and strengthened professional relationships with employees, senior management, and stakeholders.Key accomplishments:● Promoted from Senior Director of Retail/Banking Services to VP of Field Services through stellar performance.● Steered a combined network of direct employees/contractors to deliver technical services for 10K+ activities per month.● Efficiently moved field service model from contractor delivery to largely W2 employee delivery and enhanced overall delivery cost and delivery quality.
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Sr. Director, Retail & Banking ServicesEssintial Enterprise Solutions Mar 2016 - Mar 2019Camp Hill, Pennsylvania, UsWhile serving in this role, I provided direction and oversight to a staff of direct/dotted line reports as well as monitoring all retail and banking tower accounts, and strengthened trusted customer relationships within all accounts in our retail and banking verticle. I ensured profit and loss engagement in collaboration with the solutions and implementation teams to attain more profitable new account start-ups and corrections.Key accomplishments:● Negotiated and oversaw the reintroduction of multi-million-dollar ATM support business.● Assisted in securing large outsourcing award for large CONUS-based banking branch support.
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Solution Architect For Information Technology ServicesEssintial Enterprise Solutions Nov 2012 - Feb 2016Camp Hill, Pennsylvania, UsDeveloped, designed, and price creation of complex projects, maintenance agreements, and logistics services, for Essinitial Enterprise Solutions.I leveraged internal/external discussions to make strategic business decisions, orchestrate requirements-gathering sessions with direct customers, and create pricing/contract solutions. Acted as an expert advisor to prime contractors in formulating pricing strategy and customer RFP submissions. Steered and coordinated efforts of informing and advising internal/external teams and assessed operational support perspective. Key accomplishments:Negotiated statements of work (SOW) contracts with prime contractors and direct customers while presenting the solution details for new business opportunities. Interacted with all stakeholders, delivered leadership/insight, and created collaboration among management, sales, and operational support teams.
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Program Manager For Information Technology ServicesEssintial Enterprise Solutions Jul 2009 - Nov 2012Camp Hill, Pennsylvania, UsIndependently maintain relationships with high-value clients representing strategic relationships for the organization. Deploy a proactive, honest, client management style to identify requirements and provide action plans and Service Level Agreements (SLAs). Supervise delivery for both direct and third-party activities, within and outside the contiguous United States. Ensure profitable P&L, optimizing bid and proposal processes, and correcting technical and business issues.
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Area Operation Director For Information Technology Services- Service DeliveryNorthrop Grumman Information Technology Aug 1997 - Jul 2009Falls Church, Va, UsServed as area Operations and project manager for enterprise hardware, software, project, and help desk services provider totaling $65M revenue, with ~300 employees. Responsibilities included direct client management and supervision, support and development of 130+ field engineers and supported sales personnel. Oversaw Nationwide P&L and excelled at bid and proposal, process improvement, SOW Review and creation. Red Team review member and overall service delivery.
Chris Deluise Skills
Chris Deluise Education Details
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Rutherford High School
Frequently Asked Questions about Chris Deluise
What company does Chris Deluise work for?
Chris Deluise works for Essintial Enterprise Solutions
What is Chris Deluise's role at the current company?
Chris Deluise's current role is Sr. Vice President Service Operations at Essintial Enterprise Solutions.
What is Chris Deluise's email address?
Chris Deluise's email address is cd****@****zon.net
What is Chris Deluise's direct phone number?
Chris Deluise's direct phone number is 171761*****
What schools did Chris Deluise attend?
Chris Deluise attended Rutherford High School.
What skills is Chris Deluise known for?
Chris Deluise has skills like Program Management, Process Improvement, Service Delivery, Crm, Management, Leadership, Enterprise Software, Team Leadership, Customer Service, Vendor Management, Project Management, Professional Services.
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