Proven ability to address the ongoing challenges Service Management presents to organisations and customers.Expertise spanning the entire service operations lifecycle, gained across a wide range of industries, businesses and customers.Whether it’s mobile telecoms, consultancy, account management, outsourcing or operational excellence - you'll find an approach to Service management and operational excellence, at both strategic or tactical levels, that consistently identifies and implements operations and service improvements.Specialities: Service Management, Service Delivery (eTOM, ITIL, ITSM & ISO2000), Personnel management, Project & Programme Management (Prince2, Agile), Process Improvement (Lean, 6 Sigma), Operations Strategy and Consultancy, Operational Account Management, Business Relationship Management, Service & Customer Support