Chris Depoutot Email & Phone Number

Tampa/St. Petersburg, Florida Area

Senior Customer Support Technician Detail-oriented Senior Technical Support Analyst within healthcare related software, specializing primarily in advanced support of Electronic Medical Records (EMR) productsProvide technical support to clients, field engineers, technicians, trainers and product support staff in diagnosing, troubleshooting, repairing and analyzing complex software and system problemsOn the Pilot Team for iOS Vitera Intergy Mobile for iPADPerform analysis and repair of corrupt dataInteraction with Providers, Administrators and Medical & Billing StaffAbility to interact professionally with subject matter experts (SMEs) and other team members. Was a SME on some products myself.Training of users in Providers offices on SoftwareTrain/Mentor many co-workers and new hiresTroubleshoot and document software product defects escalated from the Level 1 team and communicating the importance of those defects or enhancements to the Level 3/R&D departmentE-mail and telephone support to customersProvide after hours on call support being available for 24 hour support Assist with deployment of Hot Fixes and running UtilitiesCreate solutions, approving co-workers solutions & writing up Change Requests/DefectsUse self-initiative to increase knowledge and skillsStrong problem solving/analytical skillsGood at prioritizingExcellent customer service skillsAble to work with minimal supervision and self-motivated Transcription Writer support for Medical TranscriptionistsTeam Lead

New Port Richey, Fl

Managed system software & hardware, extensive knowledge of Medical Manager Software, AIX OS. Diagnosed software and hardware problems for 3 Data Sets, functioned as part of the office management team and filling in where necessary until employees were hired for the doctors’ offices. I trained employees in all aspects of running the office from front desk to the Insurance and collections person. Created encounter formats for physicians according to their requests. Posted insurance and patient payments for the accounting department and audited accounts. Ran weekly patient statements, transmitted insurance claims, Electronic Remittance, assisted employees with balancing daily closes of payments and charges. Attended the PBX switchboard system when employees were absent. Was responsible for ordering printing and supplies and did periodic cost analysis to make sure we were getting the best prices. I performed daily and monthly backups.