Devin Kass Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

System and support engineer focused on supporting all things Macintosh, marketing and video production systems. Managed Xsan and EditShare SANs, CrashPlan appliances, and LTO tape library systems. Implemented and refined new OS X imaging and NetBoot tools. Wrote scripts in bash, perl, and AppleScript to perform automated configuration and setup tasks. Managed Casper JSS environment, including packaging and configuration of applications. Lead a transition to an automated DevOps environment. Constructed a Deadline render farm to support motion graphics and photogrammetry.

Greater Minneapolis-St. Paul Area

Contractor via Kelly Mitchell GroupSupported and maintained approximately 1400 computers for the marketing and design departments. Administered JAMF Casper Suite, developed support policies, coded scripts, and compiled new software packages. Tested and debugged new software prior-to deployment. Administered accounts on corporate FTP server. Authored a Mac OS X User Guide to aid the transition to a new operating system and other new software. Developed a new training program for call center agents surrounding troubleshooting theory and issues facing marketing users. Aided video production team in replacing the computer, server, and software infrastructure to new paradigm.

Roseville, Mn

Conducted individualized training sessions in a one-on-one setting and created and led group presentations and training for groups of ten. Led staff training and development sessions for groups of twenty. Demonstrated skill in working with individuals of varied needs, backgrounds, and skills. Integrated various methods of instruction and presentation to effectively reach each individual. Wrote and managed staff schedule for three specialty groups including fifty staff members.

Seasoned member for one of the busiest service and repair stores in the retail chain. Provided training, orientation, and mentoring to new and senior staff members through orientation sessions and staff training and development opportunities. Created and conducted presentations and consultations for business sector customers. Demonstrated consistent effort and success in recommending creative options to satisfy business needs. Developed new staff task tracking and organization system to increase efficiency and communication between internal staff.

Led and supervised twenty sales staff members in a high demand sales environment. Demonstrated strong customer service and conflict resolution skills with a wide variety of customers, needs, and customer concerns. Coordinated and supervised groups of 12 to 15 staff members in changing floor and window displays efficiently while maintaining impeccable store appearance and material organization.

Met and exceeded individual goals while leading the sales team with the highest demonstrated sales productivity. Presented multiple weekly, in-store workshops.

Organized and maintained a schedule of theatre events, maintained and updated all theatre presentation scripts and supplemental materials, and supervised and provided constructive feedback on staff presentations. Presented 2-3 in-store workshops weekly and provided training, orientation, and mentoring to new staff. Acted as interim Inventory Control Specialist for three months.

Tested pre-release software, providing detailed information regarding flaws with necessary steps to reproduce. Designed a FileMaker Pro database to maintain bug library, regression testing lists, progress, and history. Several software titles received awards for their trouble-free nature. Coordinated a group of testers for off-site testing.

Maintained a computer graphics studio, including computers, scanners, digital camcorders, graphics tablets, and color matching network printers. Responsible for hardware and software upgrades, and proposals for new equipment. Co-authored a $22,000 grant proposal accepted

B.A, Theatre/Drama

Activities and Societies: Dean's List, LU Theatre of the Air, WLFM, Bomb Squad, Hall Council, Super High Intensity Theatre

Education record

Activities and Societies: Honor Roll, Concert Band, Concert Orchestra, Jazz Ensemble, National Honor Society, Math Team