Carol Ferris Email & Phone Number

Tampa/St. Petersburg, Florida Area

Responsible for all field service projects, project managers and technicians. Support the company mission, values and visions. Lead, manage and hold accountable project managers. Deliver project contributions on target and on schedule. Manage customer expectations. Develop project managers. Understand and improve upon project value proposition. Manage to project model and understand drivers of financial performance. Know customer business process and data flow. Lead, manage and hold accountable technicians. Develop business acumen:understand how field services fits into financials and strategy.

Birmingham, Alabama Area

Operational Project ManagerAlden Systems Privately Held; 51-200 employees; Computer Software industry Project Manager for Cell Site Inventories for a major client in Operations. Manage and serve as liason to the client while inventorying cell sites in the Southeast. Assist in the development of inventory processes for the client including the revision of an existing client inventory standards document. During the conduct of the inventories, coordinate the scheduling of field personnel, handle all inventory file management and all hiring and training activities related to the field inventory personnel. Also work with Laden IT resources in continually revising the Data Collector software to improve field efficiency.

Birmingham, Alabama Area

In the area of sales and marketing, serve as the primary client relations and Account Manager. Handle initial sales leads and all enrollment. With respect to the sales cycle, assist in the creation of sales informational materials, such as brochures and website content, serve as a Company representative at trade and industry shows, assist in the preparation of all responses to requests for proposals for potential clients, coordinate and participate in both web based and on site product demonstrations and provided input on sales contract negotiations. Assist in the pricing proposal preparation for specific client requested IT work.

Birmingham, Alabama Area

Served as a project manager in the IT area, conducting regular project status meetings, client updates and input sessions related to configuration, budget, scheduling and issue resolution. Oversaw, the scheduling of product testing and product delivery.

Birmingham, Alabama Area

Served as a project manager in multiple capacities working in the Operations, Sales and IT functions. In operations, while serving as manager and liaison to the client while inventorying five major properties, assisted in the development of inventory processes for a new client including the revision of an existing client inventory standards document, a unique catalogue, and procedure for the creation of part specifications. During the conduct of the inventories, coordinated the scheduling of field personnel, handled all inventory file management and all hiring and training activities related to the field inventory personnel. Also worked with Laden IT resources in continually revising the Data Collector software to improve field efficiency. In conjunction with the Operations role, also served as corporate equipment manager and oversaw the inventory and cataloguing of all equipment in the Navision system, while coordinating the storage, repair and shipment of equipment as directed.

Birmingham, Alabama Area

Coordinated all customer activities including handling of inquiries, monitoring of customer satisfaction, dispatching of technicians, work order tracking and invoice preparation and delivery. Coordinated with vendors in scheduling other customer site repairs and provided backup support for the installation coordinator. Performed all Accounts Receivable functions including field collections, significantly improving corporate accounts receivable balance and collections rate within the first year. Coordinated all human resource activity including: recruitment, interviews, paperwork processing, coordination of drug screening, benefit management, maintenance of employee handbooks, payroll preparation and coordination of travel arrangements. Also was responsible for maintenance of a corporate safety manual, employee safety training, availability and use of safety equipment and any required certifications. Scheduled maintenance for company fleet and maintain GPS tracking records. Provided sales support to all sales reps in the field. Performed special projects as assigned by the CEO or CFO.

Jacksonville, Alabama

Provided on site staffing support at Federal Mogul Corporation, including: on site recruitment, retention, testing, training, orientations, payroll preparation, and payroll reporting. Provided additional business services including: quality control, proactive business process reviews and other customized services as requested.

Anniston, Alabama Area

Responsible for all facets of store operation, including the opening of the store, hiring and training and scheduling of staff, establishment of sales goals, merchandising, and all accounting including payroll budgets and banking relationships. Managed stock and sales floor in accordance with standards to maximize sales. Ensured store maintenance was performed to foster a safe and clean environment. Created a customer service culture to foster sales and maintain positive company image.

Jacksonville, Alabama

Held responsibility for all pre-opening activities of facility including hiring staff, construction, marketing and sales. Held ongoing responsibility for new member recruitment and direct sales. Managed all hiring, training, activities related to the sales staff.

Anniston, Alabama Area

Responsible for launching Digital system, implementing Digital system promotions and maximizing penetration of all services, with emphasis on products key to corporate strategies. Prepared annual marketing budgets and made quarterly budget revisions. Assisted in development of annual subscription goals. Coordinated all customer-related activities, including all sales campaigns, promotions and public service activities. Managed all multi-client and commercial accounts, including hotels and l bulk-billed multi-housing units. Managed relations with programming suppliers.

Sun City, California

Responsible for the oversight of all system operations. Responsible for associate relations and performance of all human resource functions, including recruitment and hiring, discipline, training, evaluations, termination and payroll. Also supervised the accounts payable, collections, customer relations, and facilities maintenance activities. Assisted in budget and sales forecasts preparation. Was active in the community maintaining a positive company image with both customers and local businesses.